Rules and Responsibilities of a Medical Worker

chapter 4 Question What should the healthcare professional do when faced with patients from cultures with different behaviors, traditions, and values than his or her own? A medical assistant who does not intrude on a patient's personal space is ____. Which of the following is an example of an ineffective therapeutic communication? Answer Strive to understand and be tolerant of them showing respect for the patient's feelings giving approval the patient to Which of the following is an example of asking repeat your positive communication? instructions nonverbal Body language is an example of ____. communication A medical assistant who stands facing the patient and holds her arms at her open posture sides while she converses with the patient is demonstrating ____. Anything that distorts the message in any way or interferes with the noise communication process is called ____. The best way to deal with a coworker offer to pitch in and who is having a bad day is to ____. help In the communication circle, what is the response to the message by the feedback receiver called? Multiple Choice The attached work schedule shows that Magda is scheduled to work from 11 AM to 7 PM on Thursdays. However, Magda has a class on Tuesday and Thursday nights. What should Magda do? The most effective way to assess whether you are communicating negatively is to ____. "Women are bad at math" and "Men don't know how to communicate" are examples of ____. When communicating with a patient who cannot speak or understand English, ____ A person who is leaning back in his chair with his arms folded across his chest is displaying ____. How much personal space do people require in most social situations? "I'm okay with that." She is sitting with her arms folded across her chest and is avoiding eye contact with the physician. When the physician asks if she is sure, Cherise says, "Yeah, yeah, it's okay," but she is frowning. This is an example of ____. A medical assistant sees a patient looking uneasy and responds, “You look concerned. How can I help you feel more comfortable?” This is an example of which type of skill? Signs of anxiety include ____. discuss her concerns with her supervisor ask for feedback passing judgement and sterotyping use a professional interpreter closed posture 4 to 12 ft body language that indicates her true feelings assertiveness increased blood pressure and sweaty palms The medical assistant's goal for working with angry patients is to ____. Sam has been making personal comments to you that make you feel uncomfortable. At first, he just made an occasional remark about how nice you look but the remarks and the personal nature of the remarks have increased. What action should you take? Which of the following indicates that a medical assistant may be invading a patient's personal space? An example of active listening is ____. When one patient expresses pain very emotionally, and another patient refuses to admit she has any pain but is grimacing, this may illustrate ____. Which of the following are good tips for reducing noise caused by stress? One way to improve your listening skills is to ____. ____ is counterproductive to the efficiency of an office. Which of the following is an effective therapeutic communication? A professional who is firm and stands up for himself or herself while still showing respect for others is ____. Body language includes facial expressions, eye contact, posture, attention to personal space, and ____. Accepting others and not being biased for or against them is called ____. help them to refocus emotional energy towards solving the problem Be assertive but diplomatic with Sam and tell him his comments are inappropriate. the patient turns his head away from the MA Interviewing a patient different cultural beliefs taking a walk and fresh air think before you respond conflict being silent assertive touch openness How much personal space do people typically use in a personal conversation? In which of the following examples does the medical assistant demonstrate positive communication? Which of the following is an example of passive listening? The “white-coat syndrome” usually leads to which patient reaction? 1 to 4 ft "This paperwork won't take that long" listening to a news program on the radio anxious ask the patient if the The most appropriate way to deal with family member should a family member who accompanies a accompany him or her patient to an appointment is to ____. to the examination room Which of the following behaviors helps avoid participating in prevent conflict and improve gossip communication among coworkers? visibly upset and sits on the edge of the examination table, crying quietly. You need to find out how her physical "Is there something wounds are healing and how much pain you'd like to talk she is in. Which of the following about?" statements would be your best choice for opening the conversation? A medical assistant shows ____ when she acknowledges a patient's wishes respect without passing judgment. Which is the following is the best policy keep your supervisor when communicating with your direct informed supervisor? Which of the following actions should the medical assistant take when communicating with a mentally or emotionally disturbed patient? Remain calm if the patient becomes agitated or confused It is the responsibility of the ____ to set the stage for positive communication with a patient. Nichole says to Caroline, "I don't know how Dr. Noya keeps his job. Do you know what he did yesterday?" Which of the following would be Caroline's best response? When interacting with patients of other cultures or ethnic groups, ____. What is a common reaction of patients who have acquired immunodeficiency syndrome (AIDS)? The best way to deal with a coworker you are having trouble getting along with is to ____. Which of the following is an example of negative communication? Which of the needs represented on Maslow’s hierarchy of needs chart could cause a person to become ill if these needs are not satisfied? Positive communication can help develop a harmonious, positive relationship with coworkers. This relationship is also known as ______________. During the communication process, posture can usually be described as either _______________. Individuals who have a fulfilling career and a balanced personal life have usually reached which level of Maslow’s hierarchy? medical assistant "No. By the way, did you see that PBS special last night on healthcare?" never make value judgements guilt try to work it out with the coworker forgetting to say thank you physiological needs rapport open or closed self-actualization