University:
Riverside City College
Course:
COM-9 | Interpersonal Communications
Academic year:

2023
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470

Pages:

2
Author:

bratwursts

Interpersonal Communications Study Guide – Chapter 11  Sean criticized his boss, Marita, to another employee, Chris, who shared his negative appraisal of Marita with her at the office Christmas party. Marita responded by listing Sean's professional inadequacies. This is an example of ____________ conflict. o destructive symmetrical  Whenever Nora is upset with her sister, Sarah, Nora withdraws and refuses to speak to Sarah for an extended period of time. This response, which sends a disconfirming message to the other person, is known as ____________. o stonewalling  It is important when ____________ to prohibit criticism of any idea, no matter how odd it may sound. o brainstorming  According to estimates, the Japanese have only one lawyer for every ____________ people, whereas in the United States, there is one lawyer for every 275 people. o 4000  From which source is a decision most likely to be sought to help settle a major dispute in a third-party intervention? o An arbitrator  One of the most common types of ____________ involves problematic behaviors such as being too sloppy or hyper-neatness. o serial arguments  Studies show that among Chinese college students (in both the People's Republic and Taiwan), one of the most common methods of persuasion used is ____________. o hinting  Match the phrase with the type of conflict style they typify. o “I don’t want to talk about it”  avoidance o "We do it my way or no way."  competition o "We can solve this problem together."  collaboration o "I give up; whatever you want."  accommodation o "My choice today, your choice tomorrow."   compromise Amy is concerned with behaving honorably and employing face-saving approaches to conflict. What kind of culture is Amy likely from? o Collectivistic  Swearing, teasing, ridicule, nonverbal emblems, and threats are all types of ____________. o direct aggression

Interpersonal Communications - Chapter 11 Answer Key

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