Innovative Management for a Changing World Learning Objectives Describe the 5 management competencies that are becoming crucial in today’s fastpaced and rapidly changing world Define the four management functions and they type of management activities associated with each Explain the difference between efficiency and effectiveness and their importance for organizational performance Describe technical, human, and conceptual skills and their relevance for managers Describe management types and the horizontal and vertical differences between them Summarize the personal challenges in becoming a new manager Define the ten roles managers perform in organization Explain the unique characteristics of the manager’s role in small business and nonprofit organizations Class Notes Innovative Management for the New Workplace o Rapid environmental shifts:  Technology  Globalization  Shifting social values o In the new workplace, work is free-flowing and flexible  Success depends on innovation and continuous improvement New Management Competencies o Managers  Do more with less  Engage hearts and minds  See change as natural  Inspire vision and cultural values  Allow people to create a collaborative workplace  Allow people to create a productive workplace Management Competencies for Today’s World o Management is the attainment of organizational goals in an effective and efficient manner through planning, organizing, leading and controlling organizational resources o Today’s effective manager is an enabler who helps people do and be their best o Today’s best managers are “future-facing.” o Managers employ an empowering leadership style 8 9 10 Organizational Performance o Organization: Social Entity that is goal directed and deliberately structured o Organizational effectiveness: Providing a product or service that customers value o Organizational efficiency: Refers to the amount of resources used to achieve an organizational goal Management Skills o Three categories of skills: conceptual, human, technical o The degree of the skills may vary but all managers must possess the skills o The application of management skills change as managers move up the hierarchy 13 Good Behaviors for Managers o To know how to build better managers, Google executives studied performance reviews, feedback surveys, and award nominations to see what qualities made a good manager. Here are the “Eight good behaviors” they found, in order of importance  Be a good coach  Empower your team and don’t micromanage  Express interest in team members’ success and personal well-being  Don’t be a sissy: Be productive and results-oriented  Be a good communicator and listen to your team  Help your employees with career development  Have a clear vision and strategy for the team  Have key technical skills so you can help advise the team.