University:
West Coast University
Course:
NURS 110 | Introduction to Professional Nursing
Academic year:

2020
Views:

438

Pages:

2
Author:

Trevon Bernard

Nurse's Touch Student Worksheet Professional Communication: Organizational Communication COMPLETE THE FOLLOWING ASSIGNMENTS Professional Communication Organizational Communication Student's Name Access the video under Case Study Types of Communication Between ProfessionalsEN THE AN With your partner, role-play a conversation that could have occurred between Lucy and Francine. Answer the following questions. What nonverbal communication was being used between the staff members while the nurse manager was introducing the meeting at the beginning of the video? He provided space, maintained eye contacted, used hand gestures, * Kept a Relaxed posture. What communication technique was Lucy using when talking to Dr. Higgins? Peafes She used professional commurlication by using the SBAR technique. The Introduced herself, gave background, teld Diz Higgins her assessment, & then her Recommendations. What communication style was Francine using when asking Lucy to cover for her during a break? Francine was being passive-agressive towards lucy & being manipulative to lucy Saying she wasnitiges Keeping her word. Even thoughlucy's patient wasn't doing well & she merded to see about him. What communication style did Lucy use when responding to Francine? at first she was aggressive when explaining to francine howbusy She was. after Francine Responded, Lucy was passive & agreed to watch Francine's patients. NURSE'S TOUCH STUDENT WORKSHEET PROFESSIONAL COMMUNICATION: ORGANIZATIONAL COMMUNICATION What communication channel was Jane suggesting that Lucy use? Jane implied Lucy should break the chain of command & speak with nurse manager ist. What communication technique was Jane using when talking with Lucy? She used confrontation when speaking with lucy by tellinen her opinion on how she should handle the situation What communication channel was Lucy planning to use? She planned to follow the chain of command by speaking to the charge nurse 1st. What was the difference between the ways Lucy communicated with the physician on the telephone, with Francine, and Jane? lucy had acalm, happy tone when talking to the doctor while talking to Francine & Jane she was more aggresive & gaurded approach trying tomake the see here view & stand her ground. Lucy was also assertive when speaking to Jane but passive at the end of her conversation with Jane.