Windows Versions and Customer Service Lecture 2

Choosing a Windows Edition (1 of 2) • Windows 10 editions for personal computers include Windows 10 Home, Windows 10 Pro, Windows 10 Enterprise, and Windows 10 Education • Windows 8 options are Windows 8.1 Core, Windows 8.1 Pro, and Windows 8.1 Enterprise • Windows 7 options are Windows 7 Home Basic and Premium, Windows 7 Professional, and Windows 7 Enterprise • Select Windows 10 if possible: • Microsoft support for its latest OS will last longer and Windows 10 is an improvement • When choosing an edition of Windows, consider the purposes for using Windows Choosing a Windows Edition (2 of 2) • Consider the following features that the user or organization might require (not available in the Home edition): • Domain access • BitLocker • Encryption File System (EFS) • Branchcache • Media Center Windows Tools for Users and Technicians • All users need to know how to use File Explorer or Windows Explorer • A technician also needs to know how to use: • Control Panel • Power Options • System window • System information Window • Action Center (for Windows 8/7) Windows 10/8 File Explorer and Windows 7 Windows Explorer (1 of 16) • To Open File Explorer or Windows Explorer • Click the yellow File Explorer or Windows Explorer icon in the taskbar • From Windows 10/8 desktop: • Open the Quick Launch menu (press Win+X) and click File Explorer in the menu • For Windows 7: ▶ Right-click Start and select Open Windows Explorer from the menu • For Windows 10: • Enter explorer in the search box • In Windows 10: • Click the microphone button in the search box and tell Cortana to “Open File Explorer” Windows 10/8 File Explorer and Windows 7 Windows Explorer (2 of 16) Figure 11-19 The Windows 10 File Explorer window with the Home ribbon show Windows 10/8 File Explorer and Windows 7 Windows Explorer (3 of 16) Figure 11-20 The Windows 7 Windows Explorer window with the Computer item selected in the left pane Windows 10/8 File Explorer and Windows 7 Windows Explorer (4 of 16) • Files and Directories • Every OS manages a hard drive, optical drive, USB drive, or other type of drive by using directories (also called folders), subdirectories, and files • The drive is organized with a single root directory • Located at the top of the top-down hierarchical structure of subdirectories • Exception: a hard drive ▶ Divided into partitions ▶ Each volume has its own root directory and hierarchical structure of subdirectories • The root directory can hold files or other directories • These directories are called subdirectories, child directories, or folders • Any directory can have files and other subdirectories in it Windows 10/8 File Explorer and Windows 7 Windows Explorer (5 of 16) Figure 11-21 Storage devices such as a USB drive, DVD, or hard drive are organized into directories and subdirectories that contain files Windows 10/8 File Explorer and Windows 7 Windows Explorer (6 of 16) Figure 11-22 A hard drive can be divided into one or more partitions that can each contain a volume such as drive C: or drive D: Windows 10/8 File Explorer and Windows 7 Windows Explorer (7 of 16) Figure 11-23 The complete path to a file includes the volume letter, directories, file name, and file extension; the colon, backslashes, and period are required to separate items in the path Windows 10/8 File Explorer and Windows 7 Windows Explorer (8 of 16) • Navigate the Folder Structure • Tips to navigate when working with File Explorer or Windows Explorer • Click or double-click items in the left pane (called navigation pane) to drill down to subfolders • To control how files appear in the right pane in Windows 10/8, click one of the icons in the lower-right corner to select Thumbnail view or Details view ▶ For Windows 7, click the View icon and select your view  To control column headings that appear in the Details view, right-click a column heading and select the headings that you want to appear Windows 10/8 File Explorer and Windows 7 Windows Explorer (9 of 16) • Navigate the Folder Structure (continued) • Tips to navigate when working with File Explorer or Windows Explorer (continued) • Use the Search box in the upper-right corner of the window • Use the forward and back arrows in upper-left corner to move forward and backward to previous views • Click a right arrow in the path displayed in the address bar at the top of the Explorer widows to see a drop-down list of subfolder Windows 10/8 File Explorer and Windows 7 Windows Explorer (10 of 16) Figure 11-26 Click a right arrow in the address bar to move up the folder tree and down to a new folder Windows 10/8 File Explorer and Windows 7 Windows Explorer (11 of 16) • Create a Folder • Select the parent folder • Use one of these methods to create a folder: • In Windows 10/8, select the Home ribbon and click New folder ▶ In Windows 7, click New folder on the menu bar • Right-click in the white area of the right pane ▶ Select New from the shortcut menu ▶ Click Folder to create a regular folder or click Compressed Folder to create a compressed folder • Folder is created and highlighted so that it may be renamed Windows 10/8 File Explorer and Windows 7 Windows Explorer (12 of 16) Figure 11-28 Edit the new folder’s name Windows 10/8 File Explorer and Windows 7 Windows Explorer (13 of 16) • Create a File • Use a particular application • Use File Explorer or Windows Explorer • Right-click in the unused white area in the right pane of the window and point to New • Click the application you want to use in order to create a file • You can rename the filename (keep the file extension the same) Windows 10/8 File Explorer and Windows 7 Windows Explorer (14 of 16) • Copy, Move, Rename, or Delete Files or Folders • To copy a file or folder, right-click file, select Copy from the shortcut menu • Right-click in folder white area where the copied item goes • Select Paste from the shortcut menu • Drag and drop item to its new location (move) • To copy, hold down the Ctrl key while you drag and drop • To rename a file or folder, right-click it and select Rename from the shortcut menu • To delete a file or folder, select the item and press the Delete key • Can also right-click on the item and select Delete from the shortcut menu • To select multiple items to delete, copy, or move at the same time, hold down the Shift or Ctrl key as you click • Shift key selects adjacent items in a list • Ctrl key selects nonadjacent items in a list Windows 10/8 File Explorer and Windows 7 Windows Explorer (15 of 16) • Create a Shortcut • Use File Explorer or Windows Explorer to locate the data file or program file • Right-click, click Create shortcut in the menu Windows 10/8 File Explorer and Windows 7 Windows Explorer (16 of 16) Figure 11-29 Place a shortcut to a program file on the Windows desktop