University:
Boston University
Course:
CAS CS 111 | Introduction to Computer Science 1
Academic year:

2023
Views:

298

Pages:

10
Author:

Alexa Livingston

Chapter 11 Windows Versions and Customer Service Objectives • Use Windows to interface with users, files and folders, applications, and hardware • Use Windows tools to examine and support the system • Explain the various ways Windows secures resources on the network and secures a network connection • Support customers with professionalism and respect, in addition to your technical skills Windows Interfaces • An operating system (OS) is software that controls a computer • All OSs share the following four main functions: • Provide a user interface • Manage files • Manage hardware • Manage applications • Windows 10 is the latest Microsoft OS and is an upgrade to Windows 8 • Which was preceded by Windows 7 • Every Windows OS offers a graphical user interface (GUI) • Uses graphics instead of a command-driven interface • Windows 10 offers two GUIs: the desktop and Tablet mode via a feature called Continuum Windows 10 Interface (1 of 7) • Windows 10 Desktop • Tools used by technicians to support, secure, and troubleshoot Windows, as well as productivity software, can be accessed from the Start menu, desktop, and taskbar • Taskbar: • Usually located at the bottom of the Windows desktop • Displays information about open programs and provides quick access to others • By default, Windows 10 pins the Task View, Microsoft Edge, File Explorer, and Store icons in the Quick Launch toolbar on the left side of the taskbar • The Start Menu has live tiles on the right side of the menu that offer continuous real-time updates • The bottom-left corner of the Start menu has a few icons that you can use to access important functions Windows 10 Interface (2 of 7) Figure 11-2 Windows 10 uses a Start menu with live tiles Windows 10 Interface (3 of 7) • Windows 10 Desktop (continued): • To launch a program from the desktop, use one of these methods: • Start menu • Windows 10 search box with Cortana • Quick Launch menu • Pin to taskbar • Double-click the program file name in File Explorer • Shortcut on the desktop • Run box or search box Windows 10 Interface (4 of 7) Figure 11-5 Right-click an app to pin it to the taskbar from the Start menu Windows 10 Interface (5 of 7) Figure 11-7 Use the Run box to launch a program Windows 10 Interface (6 of 7) • Windows 10 Features • Action Center – used to toggle several Windows features on and off, access the Settings app, and view notifications • Cortana – Windows 10’s digital assistant that can learn your speech, handwriting patterns, and typing history to assist with user input • Snap Assist – used to snap windows to an edge or corner and allows for half and quadrant snapping • Task View – used to create multiple virtual desktops so you can flip through to the desired desktop as needed Windows 10 Interface (7 of 7) Figure 11-10 Use Task View to organize your open apps