University:
California State University, Northridge
Course:
CIT 488 | Advanced Practicum in Information Technology
Academic year:

2023
Views:

257

Pages:

3
Author:

Nesbyenvkk

Introduction Objective 5.1 ● OBJ 5.1: Given a scenario, apply the best practice methodology to resolve problems ● Personal Computers o Workstation ▪ Computer desk o Server ▪ Used to host a file and print sharing server o Laptop ▪ Mobile version of a workstation o Tablet ▪ Portable computer that consists of a touchscreen and computing hardware o Smartphone ▪ Smaller version of tablets o Smart Device ▪ Device that has the ability to compute o Internet Of Things (IOT) Devices ▪ Devices that connect to a network o Hardware ▪ Parts of the computer that can be picked up, moved around, opened, and closed o Storage ▪ Saving the data for future use o Software ▪ Provides the instructions for the hardware o Operating System ▪ Provides a method for saving, retrieving, changing, printing, and transmitting information o Application System ▪ Used to create, store, modify, and view information or data o Driver ▪ Used to translate commands from the operating system to hardware o Firmware ▪ Specialized type of software on a chip ● Safety Procedures o Personal Safety ▪ Trip hazard avoidance ▪ Proper lifting techniques ▪ Safety gear usage ● Trip hazard occurs when there is an object where people walk o Component Safety ▪ Actions taken to prevent damage to components ● Electrostatic discharge (ESD) occurs when electrons rush from the body to a component o Antistatic bag o ESD wrist strap o ESD mat o Electrical Safety o Chemical Safety ▪ Chemical safety includes proper handling and disposal of hazardous materials and chemicals ● Troubleshooting Methodology o Use these six steps to answer the questions on test day ▪ Identify the problem ▪ Establish a theory of probable cause ▪ Test the theory to determine the cause ● If the theory is not confirmed, re-establish a new theory ▪ Establish a plan of action to resolve the problem and implement the solution ▪ Verify full system functionality ▪ Document the findings, actions, and outcome