TOP: Psychology/Cultural Awareness: Interpersonal Skills/Diversity MSC: CAAHEP: V.C.18.a | ABHES: 5.i 21. What are not types of nonverbal communication? a. Words b. Body language c. Body position d. Facial expression e. Eye contact ANS: A A type of communication that occurs through body language and expressive behaviors rather than with verbal or written words. REF: p. 31 OBJ: 3 TOP: Communication: Verbal/Nonverbal MSC: CAAHEP: V.C.2 | ABHES: 5.h | ABHES: 7.g 22. What is true regarding self-boundaries with communication? a. Discussions regarding relationships, politics, and religion are not appropriate for the workplace. b. People can be insulted if others swear or use religious names in inappropriate ways. c. Medical assistants can share personal issues and struggles to show the patient empathy. d. All are correct e. Discussions regarding relationships, politics, and religion are not appropriate for the workplace and people can be insulted if others swear or use religious names in inappropriate ways. ANS: E When we are in the healthcare environment, we need to remember that certain topics are inappropriate. Discussions regarding relationships, politics, religion, and other such topics are not appropriate for the workplace. Many people swear or use words that are insulting or degrading to others. Some people routinely use religious names (e.g., God) when they are surprised or upset. It is not appropriate for the medical assistant to share personal issues, struggles, life stories, or other personal intimate information. REF: p. 41 OBJ: 7 TOP: Psychology/Cultural Awareness: Interpersonal Skills/Diversity MSC: CAAHEP: V.C.11 | ABHES: 5.h 23. What is incorrect regarding nonverbal communication? a. Rate refers to the speed at which the speaker talks. b. Clarity refers to the quality of the voice. c. Volume refers to the loudness of the speaker’s voice. d. Pitch refers to the emotion in the voice. e. Intonation refers to the melodic pattern or the pitch variation. ANS: D Pitch refers to the highness or lowness of the voice. Tone refers to the emotion in the voice.

Chapter 02 Therapeutic Communication Niedzwiecki Kinn’s The Clinical Medical

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