Crisis And Conflict Resolution Unit 2 Milestone

Which of the following is NOT a means of encoding information for communication?  Pictures  Written language  Intuition  Gestures CONCEPT Encoding Information 2 Which of the following is an example of a response?  Closing your eyes when you sneeze  Flinching when a ball is thrown at your head  Taking a deep breath while counting to ten before speaking  Kicking when the doctor taps your kneecap CONCEPT Quelling the Adrenaline Response 3 Which of the following core concerns describes a person’s sense of membership in a group?  Autonomy  Status  Appreciation  Affiliation CONCEPT Core Concerns: Affiliation 4 Peter was a 70-year-old widower who developed a serious illness and could no longer work or maintain his home. His sons, Craig and Neil, visited one day and each offered to move in and help him. "You're my kids!" Peter protested angrily. "It's my job to watch out for you!" "That was when we were kids, Dad," Neil said. "You and Mom did such a great job caring for us that we're able to help you now." Craig added, "It doesn't matter who's mowing the lawn or paying the bills. You're our dad. Always. Let us be the caregivers, at least until you're better." Peter became angrier and said, “I will not have my kids taking care of me. I’ll find a way to make it work. Now both of you, please leave.” Based on the information given, the relationship between Peter and his sons could be described as destructive for which of the following reasons?  Inflexibility of roles  Suspicion  Lack of appreciation  Jealousy CONCEPT Constructive and Destructive Relationships 5 Which of the following best describes a person’s comfort zone?  A situation that a person finds pleasant  A situation that a person is used to  A person’s preferred conflict style  A situation that a person finds easy to leave CONCEPT The Comfort Zone and Resistance to Change 6 Which of the following situations is an example of a conflict over the core concern of role?  Grace usually brings snacks to the office to share with everyone, but since she has been busy lately, Derek agrees to bring snacks for the next month.  Jack is unofficially known as the graph expert at work, but a new employee has started creating graphs for the team's presentations.  Jill hosts an improv group that meets every Wednesday at her business, and the newest group member says he feels the space has been very warm and welcoming.  Phyllis offered to host Thanksgiving at her house again this year; everyone agreed that Thanksgiving wouldn't be the same if they couldn't be at her home. CONCEPT Core Concerns: Role 7 Which of the following statements about the amygdala is true?  It can be easily controlled.  Its role is to recognize potential threats.  It only produces an emotional response.  It can de-escalate conflict in intense situations. CONCEPT The Amygdala and Fight/Flight Reaction 8 When approaching decision-making, the majority of people find __________ most important.  avoiding loss  being positive  standing firm  comparing themselves to others CONCEPT Gain and Risk 9 Which of the following sequences depicts an effective communication process?  Sender → Symbols → Codes → Message → Receiver  Sender → Codes → Symbols → Filter → Receiver  Sender → Information → Filter → Message → Receiver  Sender → Filter → Symbols → Codes → Receiver CONCEPT The Communication Process 101 10 Steven was a stay-at-home dad with two children whose wife, Emma, worked long hours as the director of a large, non-profit organization. When Emma came home and tossed her wet raincoat on the sofa, and immediately began talking about the clients at work, Steven interrupted to confront her. "Do you think you're somehow better than me because you work outside the house?" Steven's statement that Emma acts like she is "better" or more important than he is implies that which of his core concerns is not being met?  Status  Role  Autonomy  Affiliation CONCEPT Core Concerns: Status 11 A high reaction threshold, in terms of the fight/flight reaction, describes which of the following?  Requiring a greater perception of threat to trigger the fight/flight reaction in a specific circumstance  Requiring the body to produce a more intense emotional reaction in a specific circumstance  Requiring the body to produce a more intense physical reaction in a specific circumstance  Requiring a smaller perception of threat to trigger the fight/flight reaction in a specific circumstance CONCEPT Raising the "Reaction Threshold" 12 Trust is developed in which of the following ways?  By decreasing the amount of conflict inherent in a relationship  By fulfilling certain roles and expectations in a relationship  Through the realization that another person is similar, and therefore must have the same worldview  Through observations and interpretations of other people's behavior, both direct and indirect CONCEPT Trust, Credibility, and Authority 13 Which of the following correctly places one need before another, according to Maslow's hierarchy of needs?  Love/belonging, then safety  Esteem, then physiological  Physiological, then self-actualization  Esteem, then safety CONCEPT Maslow's Hierarchy of Needs 14 Which of the following would be considered a physical factor in the decision making process?  Paying a bill on time  Letting go of hurt feelings  Forgiving a friend for disloyalty  Making a friend happy CONCEPT Rational Factors in Decision Making 15 Security is a feeling an individual gets when there is an absence of which of the following?  Confidence  Threat  Happiness  Care CONCEPT Security, Confidence, and Courage 16 Joe and Carolyn agreed to meet at a bar before going to see a movie. When Joe arrived, he found Carolyn sitting at a table near the giant TV that was showing the baseball game. As he sat down, a player hit a home run and the bar erupted with shouts and whistles, so he loudly asked, "What movie do you want to see tonight?" Carolyn responded with, "I don't think we need to move to another table; I don't see any available, anyway!" After the shouts and whistles quieted down, Joe said, "I'm sorry, I couldn't hear you. What movie did you suggest?" Carolyn replied, "I didn't say anything about a movie. I suggested that we stay here." Joe got upset and replied, "I really wanted to go to the movies tonight! I hate when you change your mind at the last minute!" Which of the following statements is the best description for what happened between Joe and Carolyn?  Carolyn misunderstood Joe's unintentional message.  Joe and Carolyn misunderstood each other because of external filters.  Carolyn's internal filter prevented her from understanding what Joe asked.  Joe's internal filter made him interpret Carolyn's response in a negative way. CONCEPT Internal and External Filters 17 Which of the following could be interpreted by an observer as communication even when it is not intended to be communication?  Facial expression  All of the answer choices are correct.  Tone of voice  Professional clothing CONCEPT Communication Is Constant 18 Evidence of gains can occur through small __________.  disagreements  agreements  losses  persuasions CONCEPT Building Blocks of Agreement and Disagreement 19 Which of the following statement about cognitive dissonance is true?  Cognitive dissonance is a mental state that can only be relieved by rejecting the original belief.  Cognitive dissonance is a mental state that can escalate or de-escalate a conflict.  Cognitive dissonance is a method for meeting both parties' needs in a conflict.  Cognitive dissonance is a method for evaluating parties' beliefs in a conflict. CONCEPT Cognitive Dissonance and Conflict 20 Which of the following does NOT support the development of healthy relationships?  Similar values  Common goals  Unquestioning loyalty  Joint experiences CONCEPT The Need for Relationships 21 "Emotional bias" is a term associated with which of the following?  Cognitive dissonance  Cost/benefit analysis  Risk avoidance  Non-rational aspects of decision-making CONCEPT Non-Rational Factors in Decision Making 22 Trisha and Bill were in a mediation when Trisha suddenly jumped up and yelled, "Stop trying to downplay my feelings, Bill! You always brush off what I have to say and it really makes me angry!" Which of the following statements describes what the mediator should be aware of in this situation?  Only one emotion can be felt at any given time.  The most strongly displayed emotion may be obscuring a more relevant emotion.  The loudest emotion displayed is the most important one.  All emotions are displayed at the same "volume."