Advanced Managerial Communication Presentations to Hostile Audience - Edubirdie

University:
Massachusetts Institute of Technology
Course:
15.501/516 | Accounting
Academic year:

2023
Views:

280

Pages:

5
Author:

Aarav Riley

Working Effectively with a Hostile Audience Use effective listening skills Attending skills – nonverbal behaviors | Encouraging skills – set the tone | Following skills – ensure understanding between listener and questioner | 2 Dealing with difficult questions Unclear questions – confusing because of structure, length, or word choice | Question framed in a limiting way – can trap or restrict you | “Don’t know” questions | 3 Dealing with difficult questioners Be polite – don’t lower yourself to their level | Lessen hostility by pointing to common ground | Paraphrase the feelings behind questions | Interrupt repeat offenders | Look elsewhere after responding | 4 Delivering effective responses Stick to your objective and organization | Provide a preview if you have a long answer | Make your responses interesting | Keep the audience involved in Q&A | End with a summary statement | 5

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