Leadership Lab Dialogue Interview Training

Dialogue Interviews Leadership Lab for Corporate Social Innovation: One Process, Three Stages, Seven Elements 1. Introduction: from CSR to corporate social innovation 2. IDEO: the art & practice of precise observation 7. Teams present practical accomplishments 6. Create living prototypes in real-world contexts 5. Crystallize 3. Go on project initiatives learning journeys to and project teams innovative companies 4. with inspirational Sense-making leaders and dinner party co-sensing co-inspiring co-creating Capacity-Building for Conducting Dialogue Interviews Twelve Principles of Dialogue Interviews 1. 2. Preparation: use www; do background reading; develop a questionnaire; schedule the interview Intention: “the most important hour is the hour before the interview” (Jaworski); develop a sense of profound openness and an intention of serving 3. Initial contact: create transparency and trust about the purpose and the process of the interview; establish a direct eye-toeye (heart-to-heart) connection early on (Jaworski) 4. Access your ignorance: pay attention to and trust the questions that occur to you; don’t be afraid to ask simple or “stupid” questions (Schein) 5. VOJ: suspend your VOJ (voice of judgment) and develop a sense of wonder (Ray) 6. Access your empathic listening: put yourself in your interviewee’s shoes--and thoroughly appreciate/enjoy/love the story you hear unfolding 7. Access your generative listening: listen for your interviewee’s highest self--his or her highest future possibility--and at the same time try to listen from that place place--not just from who she is today, but from her evolving future Self 8. Go with the flow: let go of old ideas and concepts (Schein) 9. Questions: focus first on What, not on Why or on confrontational questions; you want to get into a flow, not into a debate (Schein) 10. Generative silence: this may be the most important (and least visible) intervention you can perform: while you remain silent you slow down the interviewee and help her to access the deeper aspects of her story, her work, and her life; generative silence requires the interviewer’s utmost level of attention, presence, and intention 11. Journey question: if appropriate, reconnect the interviewee’s biography (for example, why he or she pursued a certain profession or embarked on a particular journey) with what that person now senses wants to unfold in her life or in a social context around her. 12. Post-interview: ”debrief” and crystallize right away; capture observations and insights in your journal; don’t even make phone calls or have short conversations between the interview and recording your thoughts and impressions; use a structured debriefing process. Four Field Structures of Listening Listening from What Emerges Generative Listening Empathic Listening ⇒ Listening from the future wanting to ⇒ Empathetic listening (from within) emerge ( Source) ⇒ The world as arising from a ⇒ The world as Self-Birthing Sculpture formative field ⇒ The Self as operating from outside ⇒ The self (of the listener) moving and within the boundaries of its beyond the boundary of its own organization ( Self as Source) organization ( beyond its prison) Primacy of the Whole Judgmental Listening ⇒ Downloading habits of thought ⇒ The world as mental projection ⇒ The self as captured in the prison of its own organization Listening from Outside ⇒ Observation from outside ⇒ The world as a set of objects ⇒ The self as looking through the windows of its own organization Listening from What Is (Patterns of the Past) Primacy of the Parts Four Field Structures of Conversation Enacting Emerging Futures Generative Dialogue Reflective Dialogue Primacy of the Whole ⇒ presencing, flow ⇒ Inquiry ⇒ time: slowing down ⇒ I can change my view ⇒ space: boundaries ⇒ empathic listening (from within the other self) collapse ⇒ listeng from future Self ⇒ other = you ⇒ rule-reflecting ⇒ rule-generating Primacy of the Parts Talking Nice ⇒ Downloading ⇒ polite, cautious ⇒ listening=projecting ⇒ rule-reenacting Talking Tough ⇒ debate, clash ⇒ I am my point of view ⇒ Listening = reloading ⇒ other = target ⇒ rule-revealing Reenacting Patterns of the Past