Operations Management Optional Textbooks Nahmias Production and Operations Analysis Spearman & Hopp Factory Physics Class Sessions Dialogue & Discussions Students alternatively (???) address Lead Questions Preparation & Participation Grading Class Participation 1st Case Write-Up 2nd Case Write-Up Problem Sets (3) 40% 20% 20% 20% Class Participation Relevant Contextual Insightful Supported Innovative Write-Ups: Requirements Two Assignments Due in Class !!! University Health Services Sport Obermeyer <= 1500 Words, <= 6 exhibits Groups of 1 to 3 Not just answering questions in Syllabus Write-Ups: Grading Analysis Exhibits Recommendations Presentation Superfluous Charts 3 Problem Sets Enhance Mathematical Tools To be distributed in Class Groups of 1 to 3 What is Operations Mgmt.? Creation and Distribution of Goods and Services Procurement of Required Materials The 3 Dimensions of Operations Product Product Process Process Supply Supply Chain Chain The Realm of Operations Time Time Cost Cost Quality Quality Tactical & Strategic Decisions Strategic Decisions Process Selection Network Design Technology Choice Product Design Capacity & Scale Supplier & Customer Relations Tactical Decisions Procedure Selection Information Flows Scheduling (How much, when, what) Inventory Structure of Course Tools Processes Planning and Coordination Quality Management Project Management Supply Chain Management What’s behind the Acronyms? Tools Queueing Theory Inventory Control Economic Order Quantity (EOQ) Newsvendor Model Optimal Order Policies (ROP) Forecasting Statistical Process Control (SPC) Critical Path Method (CPM/PERT) Processes Process Types Processes and Life Cycles Services Food Health Care Planning & Coordination Theory of Constraints From MRP to ERP Cellular Manufacturing BPR JIT Quality Management Deming Juran Crosby 6-sigma Robust Design SPC Project Management Product Launch Critical Path (CPM/PERT) Risk Management Competitive Project Management The Design Structure Matrix (DSM) Supply Chain Management Rapid Response Customer Service Inventory Positioning Logistics System Design Coordination Core Competencies