Practical Leadership Class Three – Communication • • • • Different communication styles and structures Giving good feedback. How to be a good coach Journal Entries Giving/Receiving Feedback Role Play Read: • Caproni, Paula. The Practical Coach: Management Skills for Everyday Life. Upper Saddle River NJ: Prentice Hall, 2001. Chapter 4 • Optional Reading: Kroeger, Otto with Thuesen, Janet and Rutledge, Hile. Type Talk at Work: How the 16 Personality Types Determine your Success on the Job. New York: Tilden Press, 2002. Due this week: • Review results from Distributed Leadership Assessment • Revise Self-Assessment • Myers-Briggs results AGENDA Before Class begins: Map your Myers Briggs results onto the wall charts did your spouse/partner do this also? Welcome, Agenda Class Profile – my summary of your strengths and weaknesses as a class Giving and Receiving Feedback Different types of People (stereotypically) Journal Entries Role Plays Next Week’s Assignment Caproni, Paula. The Practical Coach: Management Skills for Everyday Life. Upper Saddle River NJ: Prentice Hall, 2001. Chapter 4 Giving Feedback • Right moment (usually soon) • Right place • Right style • Purpose aligned with goals of organization • Focus on key issues – top 1 or 2, not many • Be specific • Describe the behavior (10% below target) DON’T evaluate (that was awful) • Positive as well as negative • Add how you feel about it • Make sure you’ve been heard (repeat back in own words) • Get a response • Give time to absorb/react (sometimes this means tomorrow) • Encourage verification of your accuracy (check with someone else) • Agree on action steps • End on an encouraging note • Follow up Receiving Feedback • Ask from those you trust and who will be honest • Ask for specifics • Don’t be defensive. Listen and ask to understand • Do not over- or under- react (evaluate thoughtfully – not just based on the position of the person speaking to you) • Summarize back • Explain what you will do differently having heard the feedback • Thank the person Kroeger, Otto with Thuesen, Janet and Rutledge, Hile. Type Talk at Work: How the 16 Personality Types Determine your Success on the Job. New York: Tilden Press, 2002. Different types of People (stereotypically) = Different ways of hearing information, different communication styles. Myers-Briggs. Extroverted/Introverted – Relating -- I/E (your teammate needs cheering up, what do you do?) Big Picture/Details – Sensemaking – N/S (you need to explain the situation, what do you say?) (this is how to structure your speech…) Rational/Intuitive – Decision Making – T/F (to influence someone else’s decision, what do you say?) Straight line/Random Walk – Taking Action – J/P (for team to accomplish a goal, what do you need to do/say?)