Stakeholders
Customers
Employees
Management
Company Owners
WH Framework
Ethical Decision That Should be Made
Customers should be notified of a data breach
as soon as possible to ensure they are aware
of any fraudulent charges/chance of identity
theft.
Employees should be aware of data breach
and steps that are being taken in case of any
questions they receive from customers. They
should also be notified in case their sensitive
information was included in the breach which
could cause identity theft.
Management should be alerted of a data
breach and steps that are being taken so they
can cascade the information to all employees
and answer any questions from
customers/employees.
IT management should alert the company
owner(s) of any data breach immediately so
the appropriate steps can be taken.
Company Owner should immediately begin
the process of notifying all necessary
stakeholders and ensuring the breach has been
rectified.
The advantages of this framework are it is a quick list showing what all business stakeholders
should know/do during a data breach, the shortcoming is it is not as detailed as it should be so
communication to the employees will be crucial.
This framework could be useful for this company because it is a small business and shows a plan
for stakeholders involved.
Using this framework, Steve would have known to immediately notify the owner and the
appropriate action could have been taken.