USPS Customer Service and Mail Security

Question Postal Service employees operate under a mandate to protect and preserve the mail placed in its A violation of the security and sanctity of the mail is The first opportunity for a Sales and Services Associate (SSA) to start the customer experience on a positive note is to The type of communication that can enhance or contradict messages is The approach a Sales and Services Associate (SSA) can use to engage our customers and ensure their needs are met is For a mail piece to be considered a flat-sized mail piece it must pass the Why is maintaining the security and sanctity of the mail one of the core responsibilities of the Postal Service Answer Custody Failing to deliver the mail Deliver a first impression Non-verbal communication GIST Flexibility test Instills customer confidence an informed mutual decision Successful sales transactions occur when the Sales and Services Associate ( Makes with the customer on products/ SSA ) services What is the most positive way to impact customer perception of the Post Provide excellent customer service Office The US Postal Service is the only delivery service that reaches Every address in the nation An organized workstation creates a more _____ workplace Efficient How a Sales and Services Associate (SSA) conducts themselves on the job Postal brand effects the An active listening technique used to create a successful transaction is Clarifying called One of the first things a customer notices about a Sales and Services Personal appearance Associate (SSA) is their The primary law enforcement for the United States Postal Service is the Postal Inspection Service Priority Mail Express and Priority Preferred services that usually offer the customer the best value is Mail A customer wants to mail fewer than 5,000 flat-sized mail pieces to everyone in a specific area. The Sales and Services Associate (SSA) may offer Every Door Direct Mail - Retail the service First Class Mail consists of greeting cards, statements, bills, and Business documents Any mailable item weighing ___ or less can be sent First Class Mail 13 oz A Priority Mail Express customer is entitled to a refund if the item was Delivered to the recipient late Regardless of weight up to 70 pounds, the price that applies to USPS Retail Ground parcels measuring over 108 inches but not more than 130 inches in Oversized pricing combined length and girth is The maximum length and girth for Priority Mail is 108 inches A change of address is valid for 18 months When a customer requests Premium Forwarding Service (PFS) the mail Weekly pieces are mailed to the customer using Priority Mail service First Class Mail can be _____ for free up to 12 months Forwarded Migratory Bird Stamps are essential for Hunting Designated Post Offices have a service called ___ available for transients General Delivery Which premium service for individuals or companies offer more pickup Firm Holdout times What premium service is used for individual or companies that have more Caller service mail each day than the largest box holds An optional free daily preview of mail pieces to be delivered is called Informed delivery What form would a customer fill out to have their mail permanently Change of address form forwarded to a new address Premium forwarding service (PFS) offers residential customers the option 12 months of having their mail reshipped to them temporarily for The minimum length of a letter is how many inches long 5 inches The maximum size for a flat - sized mail piece is 12 inches x 15 inches A machinable parcel cannot weigh more than 25 pounds A parcel that is more than 70 pounds is Nonmachinable surcharges will be applied to First Class letters when the item is The minimum size of a postcard is the same size as a In order for a postcard to be mailed it must be The maximum size of a flat is 15 inches long, ____ inches high, and .75 inches thick. Proper design and construction of a mail piece which conforms to minimum and maximum standards ensures Correctly identifying nonmachinable characteristics of First-Class Mail letters and applying correct pricing will help to protect A letter that is square instead of rectangular is considered Nonmachinable letters are processed Other Regulated Materials Domestic (ORM-D) packages can be shipped by Firearms, intoxicating liquors, and cigarettes are categorized as Failure to comply with the Bank Secrecy Act (BSA) could result in significant fines of more than ____ per day per incident The customer can request a cash back option when using a debit card up to All postal products and services can be purchased by credit card EXCEPT Nonmailable Poly bagged or polywrapped Letter Rectangular 12 Mailability Revenue generation Nonmachinable Manually USPS Retail Ground Restrictive Matter $50,000 $50 Money orders the customer leaves the The best time to complete PS Form 8105-B suspicious Transaction Report is After window Excessive cash builds up in the SSAs Advance deposits must be remitted before till The Sales and Services Associate (SSA) must complete PS Form 8105-A Funds Transaction Report when the customer purchases money orders $3,000 in one day equaling more than When filling out a PS Form 8105- B Suspicious Transaction Report the Sales Collect information from a safe and Services Associate (SSA) should distance inside the building A customer purchased $1,000 worth When would a PS Form 8105-B Suspicious Transaction Report be filed of money orders every day for a week. Money orders CANNOT be paid for with a check or Credit card The Postal Service has two types of accountability Individual and segmented inventory A unit where each Sales and Services Associate (SSA) is assigned stamp Individual accountability stock and is accountable for any losses is called Receipts, stamp accountability, and The three major sections on PS Form 1412 Daily Financial Report are disbursement The importance of PS Form 1412 Daily Financial Report is to run Receipt controls The value of the stamp stock credit and money orders consigned to the Stamp credit Sales and Services Associate (SSA) is These are available for customers located in Post Office lobbies and are Self service Kiosk (SSK) designed to process many transactions normally handled by SSAs This person triages customers standing in line by utilizing the MPOS Lobby assistant directing them to SSKs or the full service line The units daily bank deposit CANNOT be less than $100 Self-Service Kiosks (SSK) are available 24 hours a day 7 days a week Which retail channel allows USPS customer in city delivery areas to Stamps by mail purchase Postal products by ordering them through the mail The manual with postage prices and classes of mail transmitted among the Domestic Mail Manual (DMM) US, US territories, APOs, FPOs, DPOs, and the United Nations is the The official source of updates to Postal policies and procedures is The Postal Bulletin In order to keep the mail safe and to determine the mailability of certain Publication 52, Hazardous, items, a Sales and Services Associate (SSA) would utilize the Restricted, and Perishable Mail The list of missing stolen or lost Postal money orders is found in the Postal Bulletin What is specifically designed to assist a Sales and Services Associate (SSA) Directives in performing their job A bi-weekly publication designed to streamline communications between Retail Digest Headquarters and the retail unit is the The Domestic Mail Manual (DMM) is mail transmitted among The resource where mail processing categories can be found is the The International Mail Manual outlines policies, regulations, and ____ standards for International services If a customer needs more information on business mail, the Sales and Services Associate (SSA) should direct him/her to Which type of mail consists of items sent within the United States What pricing may be charged for PM items measuring over one cubic foot destining to Zone 6 What can you offer customers for their mailing and shipping needs Which category of products do premier products belong Which category of products does First- Class Mail belong What type of products are offered to provide the best value to the customer Which product provides the fastest delivery service What must customers provide for every item mailed Which USPS service is automatically included for PME PM FCM Package Service - Retail, USPS Retail Ground Library Mail parcels and Media Mail parcels Which charts are used to calculate PME PM and USPS Retail Ground Prices What is the maximum amount you can sell on a Money Order How many bait Money Orders will you be issued Sure money maximum is Is sure money available in manual offices Do gift cards expire What payment methods can a customer use to purchase gift cards Can duck stamps be returned for a refund after purchase? How often are duck stamps issued How does the postal service help with selective service How many burial flags are provided per veteran How long may a customer receive Temporary Forwarding How does a customer who has purchased Premium Forwarding Service receive their mail What is the minimum amount of time that a customer may request a hold on their mail What is the minimum mail volume that a customer must receive regularly in order to be eligible for a Firm Holdout If a customer does not pick up their mail for 10 consecutive days and has not arranged to hold their mail what happens Customers that need more pickup times than a firm holdout and/or have more mail each day than the largest box in your office will hold can request and pay for what service Transients and individuals waiting to get PO Boxes can request what free service. In order to use package Intercept service what must be on the package What are the four categories of international mail What additional forms are completed/ attached with GXG What is the maximum weight for a Priority Mail Express International item What additional form must be used with all PriorityMail International shipments What items may be shipped as First Class Mail international and first class package international service How must delivery addresses be printed on first class mail international and first class package international service items Responsible for ensuring that employees are properly trained and well informed The United States of America Domestic Mail Manual (DMM) 101 Mailing Postal Explorer Domestic DIM Solutions Shipping Mailing Premier Express Address Tracking Zone $1000 Three $1500 per day No No Cash and debit No Once a year Forms 1 6 months Priority mail 3 days 50 letters The postmaster can cancel the service Caller service General delivery Tracking GXG, PMI, PME, FCP, FCM Weighbill and commercial invoice 70 pounds Custom forms Documents/ merchandise IMC type writing Supervisor Your teammates. You support each other by ensuring the correct processes are followed and customer needs are met Maintains a comprehensive working knowledge of regulations ruling policy and procedures relating to all phases of retail services Performs many of the same duties of an SSA and also supports the back office distribution functions Business leaders and community anchors that make local contacts the postal service needs to increase its share of the shipping market Category includes live animals dead animals and animal products meats and meat products fresh foods and fruits and plants Hazardous material packaged and distributed in a quantity and form intended or suitable for sale to and designed for consumption by individuals for their personal care or household uses Maximum amount of a specific hazardous material exempted from DOT labeling or packaging requirements Cigarettes and smokeless tobacco shipments are prohibited in the mail if they do not fit in one of the exceptions of this legislation. Category includes firearms, intoxicating liquors, certain knives, How many pounds of dry ice per mail piece is allowed in domestic air transportation Can customers mail noninfectious specimens such as blood What is the maximum fine for persons who knowingly mail items or materials that are dangerous or injurious to life, health, or property What form of payment uses a card that includes the Japan Credit Bureau and China Union Pay? What form of payment uses a card with a chip This bank act is a federal regulation designed to prevent financial crimes Operated under contract with Retail Partners to provide postal products at postal prices outside of our normal business hours where people live, work, and shop Customers in city delivery areas purchase postal products by ordering through self addressed postage paid envelopes ( or by phone ) Designed to process 80 percent of transaction types that come into retail USPS service is provided for special events, holidays, etc. Lobby assistants use this device to improve the customer experience Private retailers with a packaging and shipping operation Supports recovery of online postage discrepancies in an automated fashion Facilities are located within existing communities in locations, such as businesses, town halls, or government centers, and operated by those entities USPS distributes first class mail, priority mail express, and priority mail postage stamps to retailers for resale to the general public. Mobile application for iPhone users that allows them to use the devices camera to scan barcodes on shipping labels for quick easy and convenient tracking of their packages and other mail What 3 digit codes are assigned to financial transactions What term is used when ensuring procedures are done correctly The RSS has what two types of accountability This credit is established by completing PS Form 3369 This daily report is associated with PS form 1412 PS Form 3533 is used for withdrawal of what accounts What is the term that represents money coming out of the till What meter sales must be reported using a PS Form 3602-PO How do we receive customer feedback on our service The POS survey provides feedback in ____ time. Contains information governing international mail Supports subjects that cannot be fully addressed in manuals or handbooks but appear in a variety of formats, such as book or brochures SSA LSSA SSDA Post master Perishable Consumer commodity Limited PACT ACT Restricted 5 lbs Yes $100,000 Credit EMV Secrecy CPU Stamps by Mail/Phone SSK Mobile Retail Unit MPOS Approved shippers APV Village PO Stamps to go USPS mobile app Account Accountability Offices Stamp Financial Customers Disbursements Postage Survey Real IMM Publications Covers operational information such as retail, philatelic or mail processing Hub for all postal policies, procedures, handbooks, manual, and publications Contains information governing domestic mail services Virtual library available to customers that contains PE tools, and manuals Contains electronic versions of postal forms Official source of updates to postal policies that is updated bi-weekly Contains supplemental information within postal manuals What postal link is the official source of updates to postal policies and procedures What postal link is a virtual library of postal information and tools These are identified with a combination of letters and numbers What legal component deals with complying with regulations and federal and state laws What provides official policies and procedures for all aspects of postal operations What is a hub for all the postal policies and procedures What is it called when you prevent rework and save work hours What support subjects that cannot be fully addressed in manuals or handbooks What is it called when you help the postal service meet projected monetary goals No customer can buy money orders on any one day whose total value exceeds POM Policy net DMM Postal explorer Forms page Postal bulletin Handbooks Bulletin Explorer Handbooks Liability Manuals Policynet Productivity Publications Revenue $10,000