Workplace Skills, Professionalism, and Conflict Resolution

Exam Review Question The ability to work well with others to reach a common goal is known as ________. A(n) _________ is a short, informal talk with someon ewho works in a career that appeals to you. Your team is working on an important project and your team leader asks you to stay late to meet a deadline. You previously agreed to take neighbor to an important appointment at 6:30 p.m. What should you do? Justice told his boss he would finish the financial report by Friday. Following through on his commitment is an example of which positive workplace trait? Your plumbing crew is working on a new building project. You are assigned to cut pipe for the job. You notice that a peer employee is having a great difficulty carrying a long section of pipe. What is the most appropriate action? You have been working on a game design project with your manager who has been repeatedly using inappropriate language which makes you uncomfortable. What should you do? Why is having diversity in a company culture’s staff a good idea? Shauna works at an advertising agency and recently had a verbal argument with a co-worker Ashley. Since then, Ashley has openly treated Shauna with insulting behavior. What is the BEST way for Shauna to resolve this conflict? A customer orders a particular fish dish as a dinner entrée and sometime after ordering the dish, you learn from the kitchen manager that the fish has sold out. What is the BEST way to creatively handle the situation? You are writing an e-mail to Sally Smith who is a potential customer. What is the BEST way to begin your e-mail to Sally Smith? Which of the following phrases is appropriate for a formal greeting during a presentation? Laurette’s supervisor asks her to select the best contractor for an upcoming construction job. Laurette narrows the choices down to four contractors. What is the process for making her decision? Two employees working at a manufacturing company enter a shop floor to do work. One employee is wearing safety glasses but the other employee is not. Why should the employee be wearing safety glasses? Part of being a civically responsible employee is understanding how the U.S. government operates. The job of the Legislative branch is to ______________ laws. Simone is a corporate employee who is committed to lifelong learning. What is the BEST way that Simone can show her commitment? When writing résumés, why do employers prefer professional references over personal ones? Samuel works at a farm equipment company. Which of the following will help him decide what to do each day? Maya worked 41 hours this week at a local hospital. She makes $12.00 per hour. Anytime over 40 hours is paid at time and a half or 1.5. How much will Maya earn for her 41 hours of work this week? Oki is a sales associate at a computer sales store. He notices an older man with tattered clothing enter the store. How should he first approach the customer? Answer Cooperativeness Exploratory Interview Contact a friend that knows your neighbor and see if your friend can take your neighbor to the appointment and stay to finish the project deadline. Reliability Help your peer carry the long section of pipe Remain calm and report the problem to the manager’s boss There is a broader range of talents, skills, and creativity Report Ashley to the human resources manager After talking with the restaurant manager, offer a comparable entrée dish, a discount, and a formal apology Dear Ms. Smith, Welcome Evaluate all factors needed and select the most suitable contractor based on the factors Safety glasses should always be worn on the shop floor Make Attending conferences to acquire new industry related knowledge Personal references tend to be biased The daily work plan $498 Greet the customer and ask if he would like her assistance You work at an accounting company and are furnished with a new Look for the operating manual to figure out tablet computer. After arriving to work, you turn it on and notice it what is wrong is not functioning properly. What is the first course of action? a. Google Chrome b. Mozilla Firefox c. Which of the following is a type of web browser? Internet Explorer What is the MOST important reasons for cleaning the cache of To optimize browsing speed your web browser after browsing on the Internet? Maxwell has been asked to send a final urgent housing inventory report to a branch manager in a local real estate company. Which Excel of the following applications/formats is most appropriate to use to accomplish this task? Which of the following statements is true about nonverbal signals? They are also known as body language A ________ is a brief summary of a job applicant’s personal information, education, skills, work experience, activities, and Résumé interests Smart decision makers use _______, or standards of judgment for comparing and evaluating choices, to help them make good Criteria decision. Information technology is all the tools used to create, store, exchange, and use information. The fundamental tool of Computer information technology is the _________. -Spreading gossip -Reading your coworkers’ Examples of poor workplace etiquette include ____________. private e-mail and listening to their phone conversations Common types of unethical workplace behavior include _________. Lying, discrimination, and dishonesty When you wish to leave your job, you should ___________ to let your Give a notice employer know that you are leaving. Ivan’s business always gives its customers a coffee cup at the end Giving away cups did not generate enough of the year. Now the supervisor says they will no longer give away new or continuing business to pay for the coffee cups because it isn’t cost effective. Which is the most cups correct explanation of the supervisor’s decision? Alert your co-workers and leave the building If there is a fire in the workplace, you should ________. right away A job loss that results from a business decision is known as a Layoff ___________. A _______ is an oversimplified and distorted belief about a person or Stereotype group. Minimum wage is the __________ hourly wage that an employer can Lowest legally pay for a worker’s services. Screen readers are software programs that read text that is on a computer screen out loud for people with vision or reading Assistive technology impairments. Screen readers are an example of _____. Deep breathing, visualization, and taking a time-out are methods Stress you can use to manage and reduce ________. An _____ is a meeting between an employer and a job applicant to Interview discuss possible employment. Employers expect certain things from employees. One important trait that employers look for in employees is “initiative.” Initiative Doing things on your own, being a self-starter means: In a business or office setting, the BEST greeting when answering Good morning/afternoon the telephone is: On Tuesday, Emma’s supervisor asks her to work on three projects that need to be completed by Friday. On Wednesday, Emma Discuss the problem with her supervisor realizes that she will not be able to finish them on time. What should she do? The ability to work well with others to reach a common goal is Cooperativeness known as _____. A person who learns well by sharing and working with others has Interpersonal a(n) ________ learning style. The Maple Inn Restaurant was fined $1,000 for having unsanitary conditions and allowing minors to use hazardous equipment. Occupational Safety and Health Act Which Federal Act was violated in this situation? On-the-job training is: On-site instruction in how to perform a particular job Manage financial data A spreadsheet application is primarily used to: Listening and responding with full attention to what is being said is Active Listening known as ________. A(n) _________ is a short, informal talk with someone who works in a Exploratory interview career that appeals to you. In the spreadsheet below, John’s sales for the first quarter equal? First Quarter Sales January February March John $ 900.00 $ $2345 555.00 $ 890.00 Mary $ 880.00 $ 1,000.00 $ 700.00 Johnson Manufacturing Company hires only Which situation is an example of discrimination? men for the assembly line The process of continuing to learn abuot new technologies, new Lifelong learning practices, and new ideas throughout your life is known as _____. Skimming is reading quickly through a book Which of the following statements about reading is true? or document to pick out key points A person who organizes and then runs a An entrepreneur is______. business ______ skills include listening, problem solving, and maintaining a Customer Relations calm and positive attitude in challenging situations. The exchange of ________ between a sender and receiver is called Information communication. Being ___ means being direct, honest, and polite. Assertive -Unclear goals -Competitiveness among team Common team problems include: members -Resentment at lack of individual recognition ____ in the workplace refers to unequal treatment based on factors Discrimination such as age, disability, race, national origin, religion, or gender. -To thank the interviewer for his or her time show that you are polite, thoughtful, and The purpose of writing a thank-you note to a job interviewer is ____. To conscientious -To give you another chance to sell yourself A good example of positive body language might be _____. Leaning forward Knowledge about technology and the ability Technological literacy is ____: to use it correctly Criticism or advice that is useful and intended Constructive criticism _____: to help or improve something, often with an offer of possible solutions