Within the First Stage of Team Development

Within the first stage of team development, called ____ members get oriented and acquainted with each other Forming - high degree of uncertainty "Why are we here" A group established with a leader by an organization to accomplish specific goals is called a ___ groups Formal group: a group assigned by organizations or its managers to accomplish specific goals / may be a division, department, work group, or a committee Which of the following are considered conflict triggers? Between personalities, between groups, between cultures, and between work and family responsibilities / intergroup, cross-cultural, personality Tuckman's Five-Stage Model Forming "Why are we here" - process of getting oriented and acquainted Storming "Why are we fighting over who's in charge and who does what?" - emergence of individual personalities, roles, and conflicts within the group Norming "Can we agree on roles and work as a team" - conflicts are resolved and the emergence of unity and harmony among group members "Group Cohesiveness" Performing Concentrate on solving problems and completing tasks Adjourning Members prepare for disbandment of the group or the team New Governmental regulations were going to force Tyler's company to redesign its entire production system, but Tyler knew that after the work was done, his company would benefit. This demonstrates the idea of a ____ conflict Functional conflict - good for organizations benefits the main purposes of the organization and serves its interests Which of the following are benefits of constructive conflict Spurring competition among employees Change the organization's culture an procedures Bring in outsiders for new perspectives Use programmed conflict: Devil's Advocacy and the Dialectic method Combating groupthink During the __ stage in group and team development, members concentrate on solving problems and completing the assigned tasks Performing Negative conflict that hinders the organization's performance or threatens its interests is known as _____ conflict Dysfunctional conflict A group formed by people seeking friendship that has no official leader or specific organizational goals is called an ____ group Informal Which of the following are true statements about norms They exert a powerful influence on group behavior They are typically unwritten The "we feeling" that binds group members together is called group ___ Group cohesiveness During the final stage of group and team development which is called ______ the work has been completed and members prepare for disbandment adjourning ___ is a process in which one party perceives that its interests are being opposed or negatively affected by another party conflict Dealing with Disagreements: Five Conflict-Handling Styles: Avoiding Ignoring or suppressing conflict Accommodating Allowing the desired of the other party to prevail Forcing Ordering an outcome Compromising Both parties give up something to gain something Problem Solving Collaborating to generate a win-win solution Five Basic behaviors to help you better handle conflict Openness State your views openly honestly and concentrating on finding a solution to the problem Equality Evaluating all ideas fairly without regard to ownership Empathy Trying to experience the other person's feelings and point of view Supportiveness Letting the other person determine a resolution that will be mutually beneficial Positiveness Being upbeat and expressing your willingness to work with the other person to find a resolution to the problem ____ are general guidelines or rules of behavior that are often unwritten but are followed by most group or team members Norms Which of the following are potential ways to build cross-cultural relationships Cross-border mergers Joint ventures International alliances Groups often develop through ___ or a process of alternating periods of stable functioning and dramatic change in norms, roles, and/or objectives caused by an event Punctuated equilibrium The process of having two people or groups play opposing roles in a debate to better understand a proposal is known as the ____ method Dialectic method Team roles are two types: ____ and _____ Task and maintenance According to a 1970s study, work groups that experience too little conflict tend to experience which of the following Indolence - apathy, lack of creativity, indecision, and missed deadlines, organizational performance struggles A team is a small group of people with complimentary ___ who are committed to a common purpose, performance goals and approach for which they hold themselves mutually accountable skills A ____ team consists of members who interact by computer network to collaborate on projects virtual During the __ stage of team development, conflicts are resolved, close relationships develop and unity and harmony emerge Norming Which of the following conditions supports teamwork? Work is considered meaningful When the members believe their efforts matter When they don’t feel exploited by others What makes a self-managed team unique Groups of workers who are given administrative oversight for their task domains Foster increased productivity and employee quality of work life because employees are delegated greater authority and granted increased autonomy Internal conflict between work groups, teams, and departments is known as ___ conflict Intergroup Inconsistent goals or reward systems Ambiguous jurisdictions Status differences A ____ role consists of behavior that concentrates on getting the teams work done Task Recall the four reasons norms tend to be enforced by team members To help the group survive To clarify role expectations To help individuals avoid embarrassing situations To emphasize the groups important values and identity Reciprocal faith in other's intentions and behaviors is known as Trust Which of the following apply to a project team Assembled to solve a particular problem or complete a specific task - brainstorming Can meet once or work together for years May meet virtually or face to face Task or problem oriented The focus of a maintenance role or relationship - oriented role consists of behavior that fosters constructive relationships among team members The systematic integration of the efforts of individuals to achieve a common objective is known as ____ Collaboration Team composition describes the collection of jobs, personalities, values, knowledge, experience and skills of team members Composition ___ is a group's blind unwillingness to consider alternatives and the inability to think outside of the box