University:
California State University, Northridge
Course:
IS 212 | Information Systems for Business Users
Academic year:

2022
Views:

477

Pages:

2
Author:

sonalhava9qv

Question 1: John Foster is a Salesforce Administrator at Global Support Inc. The support team reported an issue that every time they open a case from an account, they need to ll in all the account-related information such as the Account Owner, Owner Email, and Account Address manually. What should John do to automate this process? Choose 1 answer. A. Create a validation rule to copy the required Account elds B. Create a screen ow to copy the required Account elds ✔ C. Create formula elds to retrieve the required Account information D. Create a Case assignment rule to copy the required Account elds Formula fields are the preferred choice when child record fields need to be populated with the parent record field information. A flow can be created to meet the requirement, however, it has to be a record-triggered flow to automatically copy the necessary Account information to the corresponding fields on the Case record when a Case is created or updated. Objective: Object Manager and Lightning App Builder Detailed Objective: Explain how to create, delete, and customize fields and page layouts on standard and custom objects, and know the implications of deleting fields. Question 2: Which of the following statements are true about accessing telephony features in Salesforce using Sales Dialer? Choose 3 answers. ✔ A. It supports incoming and outgoing calls B. It supports recording calls using an additional plugin

Automating Field Population in Salesforce Cases

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