Project Stakeholder Management

True / False 1. Project stakeholder management has only been identified as an entire knowledge area by the Project Management Institute since 2013. a. True b. False ANSWER: True RATIONALE: Feedback: Because stakeholder management is so important to project success, the Project Management Institute decided to create an entire knowledge area devoted to it as part of the Fifth Edition of the PMBOK Guide in 2013. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.540 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: INFO.SCHW.14.96 - LO: 13-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic TOPICS: The Importance Of Project Stakeholder Management KEYWORDS: Bloom's: Knowledge DATE CREATED: DATE MODIFIED: 2. Project stakeholder management is completely unrelated to communications and resource management. a. True b. False ANSWER: False RATIONALE: Feedback: Many of the concepts related to communications and human resource management also apply to stakeholder management, but unique activities are required to perform good stakeholder management. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.540 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: INFO.SCHW.14.96 - LO: 13-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic TOPICS: The Importance Of Project Stakeholder Management KEYWORDS: Bloom's: Knowledge DATE CREATED: DATE MODIFIED: 3. Projects often do not cause any changes in an organization. a. True b. False ANSWER: RATIONALE: False Feedback: Projects often cause changes in organizations, and some people may lose their jobs when a project is completed. For example, a project might create a new system that makes some jobs obsolete, or a project might result in outsourcing work to an external group to make the organization more efficient. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.540-541 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: INFO.SCHW.14.96 - LO: 13-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic TOPICS: The Importance Of Project Stakeholder Management KEYWORDS: Bloom's: Knowledge DATE CREATED: DATE MODIFIED: 4. The main output of the identifying stakeholders process is the project charter. a. True b. False ANSWER: False RATIONALE: Feedback: Identifying stakeholders involves identifying everyone involved in the project or affected by it, and determining the best ways to manage relationships with them. The main output of this process is a stakeholder register. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.541 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: INFO.SCHW.14.96 - LO: 13-1 NATIONAL STANDARDS: United States - BUSPROG: Analytic TOPICS: The Importance Of Project Stakeholder Management KEYWORDS: Bloom's: Knowledge DATE CREATED: DATE MODIFIED: 5. Internal stakeholders include top management, other functional managers, and other project managers. a. True b. False ANSWER: RATIONALE: True Feedback: Internal project stakeholders generally include the project sponsor, project team, support staff, and internal customers for the project. Other internal stakeholders include top management, other functional managers, and other project managers because organizations have limited resources. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.542 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: INFO.SCHW.14.97 - LO: 13-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic TOPICS: Identifying Stakeholders KEYWORDS: Bloom's: Knowledge DATE CREATED: DATE MODIFIED: 6. Groups representing consumer, environmental, or other interests can be identified as project stakeholders. a. True b. False ANSWER: True RATIONALE: Feedback: Groups representing consumer, environmental, or other interests can be identified as project stakeholders. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.543 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: INFO.SCHW.14.97 - LO: 13-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic TOPICS: Identifying Stakeholders KEYWORDS: Bloom's: Knowledge DATE CREATED: DATE MODIFIED: 7. Stakeholders might change during a project due to employee turnover, partnerships, and other events. a. True b. False ANSWER: True RATIONALE: Feedback: Stakeholders might change during a project due to employee turnover, partnerships, and other events. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.543 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: INFO.SCHW.14.97 - LO: 13-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic TOPICS: Identifying Stakeholders KEYWORDS: Bloom's: Knowledge DATE CREATED: DATE MODIFIED: 8. Sensitive information can be included in the stakeholder register as very few people in the organization have access to it. a. True b. False ANSWER: False RATIONALE: Feedback: Because this document is available to other people in the organization, the project manager must be careful not to include sensitive information, such as how strongly the stakeholders support the project or how much power they have. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.544 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: INFO.SCHW.14.97 - LO: 13-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic TOPICS: Identifying Stakeholders KEYWORDS: Bloom's: Knowledge DATE CREATED: DATE MODIFIED: 9. A leading stakeholder is one who is aware of the project and is neither supportive nor resistant to it. a. True b. False ANSWER: False RATIONALE: Feedback: A leading stakeholder is one who is aware of the project and its potential impacts and actively engaged in helping it succeed POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.545 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: INFO.SCHW.14.97 - LO: 13-2 NATIONAL STANDARDS: United States - BUSPROG: Analytic TOPICS: Identifying Stakeholders KEYWORDS: Bloom's: Knowledge DATE CREATED: DATE MODIFIED: 10. The stakeholder management plan is always a formal document. a. True b. False ANSWER: False RATIONALE: Feedback: After identifying and analyzing stakeholders, the project manager and team should develop a stakeholder management plan to help them effectively engage stakeholders and make sure that good decisions are made throughout the life of the project. This plan may be formal or informal, based on the needs of the project. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.546 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: INFO.SCHW.14.98 - LO: 13-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic TOPICS: Planning Stakeholder Management KEYWORDS: Bloom's: Knowledge DATE CREATED: DATE MODIFIED: 11. The stakeholder management plan should not be accessible to all stakeholders. a. True b. False ANSWER: True RATIONALE: Feedback: Because a stakeholder management plan often includes sensitive information, it should not be part of the official project documents, which are normally available for all stakeholders to review. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.546 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: INFO.SCHW.14.98 - LO: 13-3 NATIONAL STANDARDS: United States - BUSPROG: Analytic TOPICS: Planning Stakeholder Management KEYWORDS: DATE CREATED: DATE MODIFIED: Bloom's: Knowledge 12. Communication and interpersonal skills are important for successful project stakeholder management. a. True b. False ANSWER: True RATIONALE: Feedback: Project managers must understand and work with various stakeholders; therefore, they should specifically address how to use various communications methods and their interpersonal and management skills to engage stakeholders. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.548 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: INFO.SCHW.14.99 - LO: 13-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic TOPICS: Managing Stakeholder Engagement KEYWORDS: Bloom's: Knowledge DATE CREATED: DATE MODIFIED: 13. Issue logs can be used to address issues related to other knowledge areas like project scope management or project quality management. a. True b. False ANSWER: True RATIONALE: Feedback: Issues should be documented in an issue log, a tool used to document, monitor, and track issues that need resolution. Though the PMI now lists issue logs as a tool for stakeholder management, even though they can address issues related to other knowledge areas. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.548 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: INFO.SCHW.14.99 - LO: 13-4 NATIONAL STANDARDS: United States - BUSPROG: Analytic TOPICS: Managing Stakeholder Engagement KEYWORDS: Bloom's: Knowledge DATE CREATED: DATE MODIFIED: 14. Though stakeholders cannot be controlled, their level of engagement can be monitored. a. True b. False ANSWER: True RATIONALE: Feedback: You cannot control stakeholders, but you can monitor their level of engagement. Engagement involves a dialogue in which people seek understanding and solutions to issues of mutual concern. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.550 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: INFO.SCHW.14.100 - LO: 13-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic TOPICS: Controlling Stakeholder Engagement KEYWORDS: Bloom's: Knowledge DATE CREATED: DATE MODIFIED: 15. Key stakeholders need not be invited to participate in a kick-off meeting. a. True b. False ANSWER: False RATIONALE: Feedback: Key stakeholders should be invited to actively participate in a kick-off meeting rather than merely attending it. The project manager should emphasize that a dialogue is expected at the meeting, including texts or whatever means of communication the stakeholders prefer. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.551 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: INFO.SCHW.14.100 - LO: 13-5 NATIONAL STANDARDS: United States - BUSPROG: Analytic TOPICS: Controlling Stakeholder Engagement KEYWORDS: Bloom's: Knowledge DATE CREATED: DATE MODIFIED: 16. Communications software like e-mail, blogs, websites, texts, and tweets can aid in stakeholder communications. a. True b. False ANSWER: RATIONALE: True Feedback: Productivity software like word processors, spreadsheets, and presentation software can aid in creating various documents related to stakeholder management. Communications software like e-mail, blogs, websites, texts, and tweets can aid in stakeholder communications. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.553 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: INFO.SCHW.14.101 - LO: 13-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic TOPICS: Using Software To Assist In Project Stakeholder Management KEYWORDS: Bloom's: Knowledge DATE CREATED: DATE MODIFIED: 17. Project management software tools normally do not promote the use of Facebook as a forum to promote project activities. a. True b. False ANSWER: False RATIONALE: Feedback: Although many organizations do not promote the use of Facebook at work, several project management software tools include functionality like Facebook’s to encourage relationship building on projects. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.553 QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: INFO.SCHW.14.101 - LO: 13-6 NATIONAL STANDARDS: United States - BUSPROG: Analytic TOPICS: Using Software To Assist In Project Stakeholder Management KEYWORDS: Bloom's: Knowledge DATE CREATED: DATE MODIFIED: