IT Project Managemen Quiz

Course IT Project Management Test Started 9/1/19 5:33 PM Submitted 9/1/19 6:36 PM Due Date 9/2/19 9:00 AM Status Completed Attempt Score 52 out of 60 points Time Elapsed 1 hour, 3 minutes out of 2 hours Instructions This quiz consist of 30 multiple choice questions and covers the material in Chapters 10, 11, and 12. Results Displayed All Answers, Feedback Question 1 2 out of 2 points To provide greater clarity to business ethics, many companies and professional groups Answers : Encourage managers to rely on their own personal sense of right and wrong. Conduct annual training seminars on business ethics. Post consequences to unethical behavior. Establish a reward system for those who display ethical behavior. Publish a code of conduct. Response Feedback: To provide greater clarity to business ethics, many companies and professional groups publish a code of conduct. Cynics see these documents as simply window dressing, while advocates argue that they are important, albeit limited, first steps. Question 2 2 out of 2 points In terms of commonly traded organizational currencies, giving a task that could result in a promotion, acknowledging someone's effort and accomplishments, and providing opportunities for linking with others are examples of ________-related currencies. Answers : Task Position Inspiration Relationsh ip Personal Response Feedback: This form of influence stems from the manager's ability to enhance others' positions within their organization. Question 3 2 out of 2 points One way to build a supportive social network at work is to use Answers : MBWA . ACWP. PDM. CYA. Response Feedback: Management By Walking Around is a technique to spend more time faceto-face with team members in order to better understand what is going on with the project. Question 4 2 out of 2 points Which group of stakeholders defines the scope of the project and ultimately determines whether or not the project is successful? Answers : Project sponsors Top management Project managers Customers Project team Response Feedback: Customers define the scope of the project, and ultimate project success rests in their satisfaction. Project managers need to be responsive to changing customer needs and the requirements to meeting their expectations. Question 5 2 out of 2 points A high-ranking manager who advocates the project and uses her or his influence to gain approval of the project is a project Answers : Champio n. Advocat e. Godfathe r. Promoter . Sponsor. Response Feedback: Project sponsors champion the project. Their reputation is tied to the success of the project. They defend the project when it comes under attack and are a key project ally. Question 6 2 out of 2 points The traits of successful project managers include all of the following EXCEPT Answers : Effective time management. Proactive. Skillful politician. Personal integrity. Pessimist. Response Feedback: Traits of a successful project manager include being a systems thinker, having personal integrity, being proactive, having high emotional intelligence, having a general business perspective, being effective at time management, being a skillful politician and being an optimist. Question 7 2 out of 2 points Which metaphor best captures the role of a project manager? Answers : The point guard on a basketball team A programmer on a software development team A scout on an exploration A mathematics instructor The conductor of an orchestra Response Feedback: A popular metaphor for the role of a project manager is that of conductor. Question 8 2 out of 2 points Which of the following would be defined as the ability or skill to perceive, assess, and manage the emotions of one's self and others? Answers Empathy : Coolness under pressure Emotional intelligence Management sensitivity Emotional stability Response Feedback: Emotional intelligence (EI) describes the ability or skill to perceive, assess, and manage the emotions of one's self and others. Question 9 0 out of 2 points Which of the following would be defined as the ability to lead and manage yourself by establishing a sense for who you are, what you stand for and how you should behave? Answers : Empathetic Sense of purpose Personal integrity Proactive Emotional intelligence Response Feedback: Before you can lead and manage others, you have to be able to lead and manage yourself. You have to have personal integrity. Question 10 0 out of 2 points The outer ring in the network of relationships for project managers includes all of the following EXCEPT Answers : Contractors. Administrative support. Other organizations. Customers. Government agencies. Response Feedback: The outer ring in the network of relationships for project managers excludes administrative support that is internal to the organization. Question 11 2 out of 2 points When dysfunctional conflict is identified, one of the ways to deal with it is to Answers : Show understanding and support. Impose an arbitrated solution. Encourage the conflict. Escalate it up the management chain. Response Feedback: Arbitrating the conflict is an effective way to decide how the project can win overall, not which team member wins. Question 12 2 out of 2 points The biggest challenge to managing a virtual project team is Answers : Being able to contact team members immediately when there is a problem. Enforcing deadlines. Dealing with team members in different time zones. Getting reports and technical information communicated. Developing trust and establishing effective patterns of communication. Response Feedback: Two of the biggest challenges involved in managing a virtual project team are developing trust and effective patterns of communication. Question 13 2 out of 2 points During which stage of team development do close relationships develop and the group demonstrates cohesiveness? Answers : Performin g Norming Adjournin g Forming Storming Response Feedback: The norming stage is one in which close relationships develop and the group demonstrates cohesiveness. Feelings of camaraderie and shared responsibility for the project are heightened. Question 14 2 out of 2 points During the delivery phase of a project's life cycle, the most significant source of conflict is Answers : Schedule s. Procedure s. Technical. Priorities. Costs. Response Feedback: During the delivery phase, schedules continue as the biggest source of conflict as schedule slippages make it more difficult to meet target completion dates. Question 15 2 out of 2 points High performing teams can Answers : Complete projects ahead of schedule and under budget. Exceed customer expectations. Create breakthrough products. All of these choices are correct. Response Feedback: High performing teams can accomplish all of these or some of these. The leading indicator is that they are successful in completing what they set out to do and the members have a sense of ownership and pride in their work. Question 16 2 out of 2 points When reaching a decision during the group decision-making process, the project manager must build a consensus among the group and can do this by all of the following EXCEPT Answers : If time becomes a factor, they must make an informed final decision after everyone's ideas have been heard. Protect those members who represent the minority view. Provide periodic summaries to help the group keep track of its progress. Manage any conflict that may arise. Guarantee that everyone has the opportunity to share opinions. Response Feedback: Project managers play a pivotal role in guiding the group decision-making process. They must remind themselves that their job is not to make a decision but to facilitate the discussion within the group so that the team reaches a consensus on the best possible solution. Question 17 0 out of 2 points While some conflict can be beneficial, the absence of conflict can mask Answers : Lowered customer expectations. Useful information. Project mistakes. All of these choices are correct. Response Feedback: Sometimes when team members are hesitant to speak up and possibly create conflict, alternative points of view cannot be brought forward and the team misses out on information that could lead to a better solution or avoid a critical mistake. Question 18 2 out of 2 points How can a project manager support and encourage functional conflict? Answers : Conflict should not be encouraged or supported By imposing a solution to the conflict after listening to each party By asking tough questions and by challenging the rationale behind recommendations By negotiating a resolution by reasoning and persuasion As soon as emotions flare, he or she can intervene and attempt to control conflict because it has become dysfunctional Response Feedback: Many times project managers need to encourage healthy dissent in order to improve problem solving and innovation. They can demonstrate this process by asking tough questions and challenging the rationale behind recommendations. They can also orchestrate healthy conflict by bringing in people with different points of view to critical meetings. Project managers should also model an appropriate response when someone disagrees or challenges their ideas. They need to avoid acting defensively and instead encourage critical debate. Question 19 2 out of 2 points When not going through normal protocols of the parent organization becomes habit and results in rejection of policies and procedures, this is known as which of the following project pitfalls? Answers : Bureaucratic bypass syndrome Projectitis Groupthink Going native The privileged parameter Response Feedback: Project teams are often licensed to get things done without having to go through normal protocols of the parent organization. If this becomes habit, it results in the rejection of bureaucratic policies and procedures, which provide glue for the overall organization. This is known as the bureaucratic bypass syndrome. Question 20 2 out of 2 points Roger is new-product project manager for a retail company. Recently the team has exhibited a high degree of conflict over who will control the group and how decisions will be made. Which stage of development is the team in? Answers : Performin g Forming Norming Adjournin g Storming Response Feedback: During the storming stage, members accept that they are part of a project group but resist the constraints that the project and group put on their individuality. There is conflict over who will control the group and how decisions will be made. As these conflicts are resolved, the project manager's leadership becomes accepted, and the group moves to the next stage. Question 21 2 out of 2 points A key element to any conflict management process is Answers : Defined boundaries. Escalation. A charter. Resolution. Response Feedback: Have a well-established escalation process that helps to resolve issues quickly and bring them to the correct level of managerial oversight. Question 22 0 out of 2 points When considering principled negotiation, keeping focus on the issues even when people become upset, frustrated, and even angry is an example of Answers : Separating people from the problem. Using objective criteria. Focusing on interests, not positions. Inventing options for mutual gain. Being honest and forthright. Response Feedback: When people become emotional, negotiators should keep a cool head and remember the old German proverb, "Let anger fly out the window." In other words, in the face of an emotional outburst, imagine opening a window and letting the heat of the anger out the window. Avoid taking things personally, and redirect personal attacks back to the question at hand. Don't react to the emotional outburst, but try to find the issues that triggered it. Question 23 2 out of 2 points Which of the following is NOT an advantage of establishing a long-term partnership? Answers : Risk is eventually transferred to the other party More efficient utilization of resources Improved performance Reduced administration costs Improved innovation Response Feedback: Among the many advantages for establishing a long-term partnership are reduced administration costs, more efficient utilization of resources, improved communication, improved innovation, and improved performance. Question 24 2 out of 2 points Key practices in the partnering approach to managing contracted relationships include Answers : Structured communications. Access to each other's organizational resources. Independent project teams. Risk being transferred to the other party. Single project contracting. Response Feedback: Key practices in partnering relationships include mutual trust, shared goals, a joint project team, open communications, long-term commitment, objective critique, access to each other's organization resources, total company involvement, integration of administrative systems, and shared risk. Question 25 2 out of 2 points Outsourcing project work requires Answers : Willingness to accept an inferior product. A very focused scope. Strong management and leadership. The need to reduce costs. Response Feedback: Without strong management and leadership it is very easy to lose control of the project. This loss of control can occur on its own or be a result of poor coordination of tasks. Question 26 2 out of 2 points Principled negotiation emphasizes developing win/win solutions while protecting yourself against those who would take advantage of your forthrightness. Which of the following is NOT one of the key points of principled negotiation? Answers : Separate the people from the problem Use objective criteria when possible Invent options for mutual gain Focus on interests, not positions Be honest and forthright Response Feedback: The key points of principled negotiation are to separate the people from the problem, focus on interests, not positions, invent options for mutual gain, and when possible, use objective criteria. Question 27 2 out of 2 points Disadvantages of outsourcing project work may likely include all of the following EXCEPT Answers : More internal morale issues. Loss of control. Increased costs. Increased conflict. Coordination breakdowns. Response Feedback: Cost reduction is an advantage when outsourcing. Companies can secure competitive prices for contracted services, especially if the work can be outsourced offshore. Furthermore, overhead costs are dramatically cut since the company no longer has to internally maintain the contracted services. Question 28 2 out of 2 points The following are ways a project manager can manage a customer's expectations and perceptions EXCEPT Answers : Make sure that customer interactions are handled in a competent and professional manner. Delay communicating problems that you feel can be resolved without involving the customer. Share significant risks that might disrupt project execution. Make sure to develop a well-defined scope statement. Avoid the temptation to oversell the virtues of the project to win approval. Response Feedback: Customers should be kept informed of project developments, even if they are negative. Nothing will impact the trust between the manager and the client more than hiding potential problems. Question 29 2 out of 2 points The result of team building among the project's participants that states their common goals for the project as well as the procedures that will be used to achieve these goals is a Answers : Partnering charter. Project plan. Signed contract. Legal partnership agreement. Responsibility matrix. Response The team-building sessions often culminate with the creation of a Feedback: partnering charter signed by all of the participants. This charter states their common goals for the project as well as the procedures that will be used to achieve these goals. Question 30 2 out of 2 points When considering principled negotiation, both buyers and sellers relying on the blue book to establish price parameters of a used car would be an example of Answers : Separating the people from the problem. Using objective criteria. Being honest and forthright. Inventing options of mutual gain. Focusing on interests, not positions. Response Feedback: Whenever possible, you should insist on using external, objective criteria to settle disagreements. For example, both buyers and sellers relying on the blue book to establish price parameters of a used car. Sunday, September 1, 2019 6:36:59 PM EDT