University:
Kentucky State University
Course:
PSY 200 | General Psychology
Academic year:

2021
Views:

147

Pages:

24
Author:

teespagmaxrtf

Subject: Communication Skills 3/5/21 If you can communicate well, you can get your message across to others in an effective way Communication: the art + process of creating & sharing ideas it involves the perception of the information as much as the delivery Communication Skills: tools we use to remove barriers to effective communication The Communication Process Source: the sender must know why the communication is necessary and what result is needed. Message: the information you want to communicate Encoding: the process of taking your message and transferring it to a format that can be shared with another party in a format that the other party has the ability to decode the message. it requires knowing your audience & ensuring that your message provides all the information that they need. you need to have an understanding of what they know + what they need to know to send a complete message. Channel: method you're using to convey your message ex. face-to-face convers., phone calls, emails, video calls Subject: Decoding: process of receiving message accurately + requires that your audience has the means to understand the information you're sharing. happens when you receive the message that's been sent Receiver: the person receiving your message each person receiving your message will be listening to it through their own individual expectations, opinions, & perspectives. their individual experiences will influence how your message is received. Feedback: lets you gauge how successful you were at communicating. it offers a chance to adjust your future communication skills. Context: the situation in which you're communicating, the environment you & your audience is in, & elements such as the relationship between you & your audience. helps determine the tone & style of your communication. Subject: Respond Appropriately Be honest & open Be respectful Be thorough Listening in Difficult Situations Suggest moving conversation to private place Start by agreeing on goal of discussion Set ground rules Remind yourself of active listening guidelines; breathe in & out slowly to stay calm Repeat what speaker says in your mind if you can't pay attention Elements of Communication Balance of the message we're sending to others is non-verbal communication Face-to-face Tone of voice Body language Mean more than words (Albert Mehrabian) More believable than words Over half the information we send to others is through non-verbal methods Tone of Voice Responsible for 35-40% of message Involves volume you use, level & type of emotion & emphasis on words Same sentence can have multiple meanings depending on which word is emphasized Subject: US 8th Grade Reading Level Flesch-Kincaid Grade Level Faxes: who, what, when, where, why, how short includes basic info of your message always use a cover page name, title, organization, phone number, fax #, email Websites Websites are the first contact people have with your organization. Websites should be inviting, informative, believable. Specifically developed to ensure your website will work with major browsers: Internet Explorer Mozilla Firefox Opera 7 Safari Macintosh use large font white letters on black bg. X red letters on blue bg. X avoid overuse of capital letters avoid flashing graphics & text places to click to a minimum no more than 3 clicks to info have link to get back to home test your site before you make public ensure page loads quickly check site regularly for broken links update & post regularly Non-verbal communication Behavior + attitude operate together Body language: Over 75% of the messages we deliver are non-verbal communication. Gestures, facial expressions, dress, grooming style Primary facial expressions: joy, sadness, fear, anger, surprise, disgust Space: To communicate effectively, we need to understand boundaries. Public space: 12-25 ft. distance maintained between audience + speaker Social space: 4-12 ft. for communication among business associates as well as separating strangers in public areas Personal space: 2-4 ft. among friends & family members and separating people standing in lines Intimate space: 0-1 ft. involves touching, whispering & embracing friends, children, parents, spouses Attitude: We choose to face obstacles with cheerfulness, earnestness, optimism, stubbornness, hopefulness, or nastiness. People have aided their own healing with optimistic & hopeful thoughts because they translate that hopefulness & optimism into action.

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