Chapter 3 Client Consultation and Communication Skills

University:
Michigan State University
Course:
MED 613 | Dermatology Clerkship
Academic year:

2023
Views:

108

Pages:

1
Author:

Charlee Buchanan

Chapter 3 Question As you interact and communicate with coworkers, you should be honest and _______ When communicating with your manager about an issue or problem, it is recommended that you ________ beforehand. The document also known as a client questionnaire, consultation card or health history form is the client _____ form. Answer Sensitive Think of possible solutions intake make them happy & willing In handling a client who is dissatisfied with a service, the ultimate goal is to __________. to return for future services. Effective human relations and communication skills build _______ accelerate lasting client relationships professional growth and promote a positive work environment. The act of successfully sharing information between two people (or groups of people) effective so that the information is understood is called _______ communication. It is recommended that you allow how much time in your schedule to do the client 5-15 minutes consultation? If a client is revealing increasingly personal details, one recommended strategy is that you _____ or find a reason to excuse yourself and when you return, start a new change the subject conversation topic or suggest a mini relaxation service. As a beauty professional, do not attempt to fulfill the role of _____ , career guide, counselor parental sounding board or motivational coach for any of your clients. The first step of the 10-step consultation method is to _______. review the intake form Before starting the actual When should the client consultation be performed? service repeat & review the The final step in the client consultation is to ______. consultation One important golden rule of communication for building a successful beauty be aware of your body industry career is to ______. language The client ______ is the communication with a client that determines the client's needs consultation & how they achieve the desired results. be polite & never argue If you are involved with a scheduling mix up, always remember to ________. about who is correct ask the client how they When you meet an older client for the first time, you should __________. want to be addressed When interacting & communicating with coworkers, make every effort to remain objective _____ & resist being pulled into spats & cliques. Your reactions to situations beyond your control beyond your control & your ability to ______ in the face of challenges are critical to being successful in a people communicate effectively profession. You may want to schedule clients who are ____ late for the last appointment of the habitually day or ask them to arrive earlier than their actual appointment time. When you trust your judgement, uphold your values & stick to what you believe is believe in yourself right, you show that you: The sixth step of the 10-step consultation method is ____. show & tell A practical step for effectively communicating in the workplace is to ______. believe in yourself Good communication skills reduce potential workplace _____. conflict To earn a client's _____ & loyalty, be consistent by always having a positive attitude. trust The ability to understand people is _____ to operating effectively in many industries. the key

Chapter 3 Client Consultation and Communication Skills

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