Chapter 8 Learn Smart Questions

Chapter 8: Learn Smart Questions              Alicia has to order copier toner again, so she consults the online catalog of the company’s office supply vendor to see if either of her preferred brands is on sale. This is an example of a ___ decision. o Programmed List the steps in the rational decision making process in order, placing the first step at top. o Determine appropriate criteria for making the decision o Generate a list of available alternatives o Evaluate the alternatives against the criteria o Choose the solution that maximizes value o Implement the appropriate solution o Evaluate whether the solution delivered the expected outcome According to the concept of bounded rationality, decision makers are likely to do which of the following? o Pick the first acceptable alternative o Develop a few straightforward, familiar solutions to the problem At Rentals4You, agents get a bonus for every 5 apartments they show that are leased o Fixed ratio At Mid-City Auto, the number of cars that agents need to sell during a quarter to earn a bonus often changes from quarter to quarter o Variable ratio At Anne’s Design Shop, employees receive a paycheck on the 15th and the last day of every month o Fixed interval At Miller’s Diner, the manager checks the cleanliness of the public restroom at random times during the day to make sure employees are keeping it clean o Variable interval When employees make choices to solve a problem, they engage in o Decision making The expression “monkey see, monkey do” best describes o Social learning theory Which of the following are necessary for true learning to occur? o Changes in behavior are repeated over time, behavioral changes become permanent Place the steps in the behavioral modeling process in order, with the first step at the top o Attentional processes o Retention processes o Production processes o Reinforcement Companies that have a reputation as an organization that values learning tent to receive lower-quality job applicants o False Lakeshia believes that men are poor listeners. This is an example of o Stereotyping                  When Alec aced his first test, he was convinced it was because he is smart and dedicated to his school work. However, when he failed the second test, he blamed it on a poorly written test. This is an example of the o Self-serving bias Which of the following can facilitate a climate for transfer within an organization? o Peer support, opportunities to use the learned skills, perceived supervisor support Actions that occur as the result of a behavior are referred to as o Consequences Which of the following schedules of reinforcement rely on the passage of time? o Fixed interval, variable interval The idea that people are unable to reach the optimal decision due to lack of ability, time, and resources to process all information and alternatives is called o Bounded rationality Employees with a ____ orientation often prefer to work on tasks with which they’re already familiar and good at so their coworkers won’t think poorly of them. o Performance-avoid When Tj started his new job, he found the step-by-step process for logging into the company server set forth in a laminated document by computer. This document is an example of ___ information o Explicit When we judge whether a person’s behavior was the result of internal or external elements, we examine the person’s behavior on all of the following dimensions, except o Continuity As a general rule new learning is acquired most rapidly as a result of o Continuous reinforcement Alex is careful in filling out a monthly sales report correctly because he doesn’t want to be criticized for any errors he might make. This is an example of o Negative reinforcement Janice is surprised when a coworker makes a snide remark about the democratic candidate in the mayoral race because she assumed that they had the same positive feelings about the candidate. This is an example of o Projection bias The basic concept of ____ theory is that we tend to define our self-concept at least in part by the groups to which we belong o Social identity The term ___ refers to the tendency of decision makers to estimate the probability of something happening by how easily they can recall those events, o Availability bias The “inner feeling” or “gut instinct” we have when making a decision is referred to as o Intuition When an authority chastises an employee for taking longer breaks than allowed, the employee is o Punished The element of attribution in which we determine whether someone usually acts in a particular manner when performing a given task is called o Consistency Decisions that address issues that are new, complex, or ill-defined are referred to as o Nonprogrammed decisions     When ground beef is advertised as “75% lean,” sales are higher than when it is advertised as “25% fat.” this is an example of o Framing Simple, efficient “rules of thumb” that we use to help us make decisions are more easily known as o Heuristics An employer who removes a consequence following an unwanted behavior by an employee engages in o Extinction According to the element of attribution called ___, we assess whether a number of other people have behaved the same way in a similar situation. o Consensus