University:
University of Alberta
Course:
NURS 200 | Innovation, Systems Thinking and Leadership in Healthcare
Academic year:

2024
Views:

130

Pages:

2
Author:

Ali O

Teams And Communication; Conflict Management Group vs. Team ***Describe the differences between a group and a team and the value of team building. o o A Group – is 7+ individuals unified. A team – is a group of individuals working together toward a common goal and are accountable to one another. ***Identify the characteristics of effective and ineffective teams and the qualities of a team member Highly Effective Teams: Effective team members: o o o o o o o Have trust. Debate positively. Are mission oriented? Are results focused. Work together. Sustain a culture of leadership. Are synergistic. o o o o o o are Honest, straightforward, and reliable. Contribute their share. Complements others’ skills Communicate have positive attitudes & are flexible. and are Compassionate. Team Development and Communication ***Examine factors that influence team development. ***Know the guidelines for effective communication. ***Discuss factors that hinder effective communication. Conflict and Emotional Management ***Explore the role of conflict in teams. And explain why it is important for individuals to manage their emotions and address conflicts. Conflict in health care can be linked to. o Competition (for jobs, resources, power, acknowledgement, and security) o Knowledge levels (hierarchy in health care, complexity) o Lack of role clarity (expanding scopes, overlapping competencies) o And General Conflict (about facts, goals, values) Within Addressing conflict there are five main outcomes which may occur: o o o o o Contending [ you win – they lose] Collaborating [ you win – they win] Avoiding [ you lose – they lose] Accommodating [you lose – they win] Compromising [ you lose – they lose] Management style of conflict is determined through determining: o o o o What is the issue? Who is involved? Where is/was the conflict taking place? And What is the subjective/ objective information? • • • • • Time – how long has conflict been going on? When was first observed? When must it be resolved? Emotional and logical matters that need to be addressed. Expertise to manage conflict – yours, the individuals involved, others who might be affected, colleagues whose input and/or assistance you might seek. Outside help - who will you ask? What might they help you with? How long will you need their assistance? How will you advise them you no longer need their assistance? Desired outcome – immediate requirements, possible long-term requirements