University:
Boise State University
Course:
BUSMGT 317 | Managing Human Resources
Academic year:

2023
Views:

272

Pages:

2
Author:

usersmegalosaur

1. When unhappy employees leave a company, the firm normally ends up benefiting financially. 2. FALSE 3. The Knights of Labor was the first truly national labor organization in the United States. 4. True 5. Elise is the manager in the finance department for a company that competes in a service industry. If her company is like most contemporary firms, Elise will leave almost all aspects of human resource functions to specialists in the human resource department. 6. False 7. A single product line may contain several competing brands. 8. TRUE 9. Labor unions played a major role in establishing minimum wage laws, child-labor laws, and improvements in job safety. 10. True 11. Today labor unions have seen a revitalization of support and union membership has increased significantly. 12. FALSE 13. Rewards that come from someone else in recognition of good work are _________ rewards. 14. extrinsic 15. A comparison of the marketing concept and customer relationship management indicates that customer relationship management: 16. extends the marketing concept by calling for the firm to learn more about its customers so that it not only satisfies them, but exceeds their expectations over time.