Elevating Customer Interactions with Unreasonable Hospitality - Edubirdie

University:
Chamberlain University
Course:
NR 324 | Adult Health
Academic year:

2022
Views:

331

Pages:

2
Author:

Hallie Randolph

Workshop Agenda: Elevating Customer Interactions with Unreasonable Hospitality Unreasonable Hospitality Concept: ● Exploring the Magic of Unreasonable Reﬂect Before Replying: Key Self-Questions Hospitality Tone of Voice Transformation: ● The Art of Engaging Communication Interactive Session: ● Workshop Activity: Bringing Ideas to Life Optimizing Strategy: 3A Framework Meets SWOT Analysis Reply Templates: Insights from Past Experiences Looking Ahead: Strategic Role-Play Scenarios What are we doing? ● We will be reviewing the concept of Unreasonable Hospitality. Why are we doing it? Summary ● We want to transform the current expectation of service we are providing into an experience. What is our ultimate goal? ● We aim to work hand in hand as a support team to increase our metrics like CSAT.

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