Chapter 8 Project Quality Management True False

Chapter 8 - Project Quality Management True / False 1. Managing quality includes all of the quality assurance activities plus product design and process improvements.  a. True  b. False ANSWER: True RATIONALE: Feedback: Performing quality assurance involves periodically evaluating overall project performance to ensure that the project will satisfy the relevant quality standards. The quality assurance process involves taking responsibility for quality throughout the project’s life cycle. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.334 QUESTIONTYPE:True / False HASVARIABLES:False LEARNINGOBJE INFO.SCHW.14.55 - LO: 8-2 CTIVES: NATIONALSTAND United States - BUSPROG: Analytic ARDS: TOPICS: What Is Project Quality Management? KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED:  2. Change requests and verified deliverables are the outputs of the controlling quality process.  a. True  b. False ANSWER: True RATIONALE: Feedback: Controlling quality involves monitoring specific project results to ensure that they are complete, correct, and meet customer expectations. Change requests and verified deliverables are the outputs of the process. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.331 QUESTIONTYPE:True / False HASVARIABLES:False LEARNINGOBJE INFO.SCHW.14.55 - LO: 8-2 CTIVES: NATIONALSTAND United States - BUSPROG: Analytic ARDS: TOPICS: What Is Project Quality Management? KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED:  Page1 Chapter 8 - Project Quality Management 3. The design of experiments technique cannot be applied to project management issues such as cost and schedule tradeoffs.  a. True  b. False ANSWER: False RATIONALE: Feedback: Design of experiments is a technique that helps identify which variables have the most influence on the overall outcome of a process. You can also apply design of experiments to project management issues such as cost and schedule trade-offs. POINTS: 1 DIFFICULTY: Difficulty: Moderate REFERENCES: p.331 QUESTIONTYPE:True / False HASVARIABLES: False LEARNINGOBJECINFO.SCHW.14.56 - LO: 8-3 TIVES: NATIONALSTAND United States - BUSPROG: Analytic ARDS: ACCREDITINGST United States - BUSPROG:Analytic ANDARDS: TOPICS: Planning Quality Management KEYWORDS: Bloom's: Comprehension DATECREATED: DATEMODIFIED:  4. Customer requirements are an important aspect of the quality planning process.  a. True  b. False ANSWER: True RATIONALE: Feedback: Quality planning involves communicating the correct actions for ensuring quality in a format that is understandable and complete. In quality planning for projects, it is important to describe key factors that directly contribute to meeting the customer’s requirements. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.332 QUESTIONTYPE:True / False HASVARIABLES:False LEARNINGOBJE INFO.SCHW.14.56 - LO: 8-3 CTIVES: NATIONALSTAND United States - BUSPROG: Analytic ARDS: TOPICS: Planning Quality Management KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED: Page2 Chapter 8 - Project Quality Management 5. Reliability is the ability of a product or service to perform as expected under unusual conditions.  a. True  b. False ANSWER: False RATIONALE: Feedback: Reliability is the ability of a product or service to perform as expected under normal conditions. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.333 QUESTIONTYPE: True / False HASVARIABLES: False LEARNINGOBJECTIVE INFO.SCHW.14.56 - LO: 8-3 S: NATIONALSTANDARD United States - BUSPROG: Analytic S: TOPICS: Planning Quality Management KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED: 6. Project managers are ultimately responsible for quality management on their projects.  a. True  b. False ANSWER: True RATIONALE: Feedback: It is important for all project stakeholders to work together to balance the quality, scope, time, and cost dimensions of the project. Project managers, however, are ultimately responsible for quality management on their projects. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.334 QUESTIONTYPE:True / False HASVARIABLES:False LEARNINGOBJE INFO.SCHW.14.56 - LO: 8-3 CTIVES: NATIONALSTAND United States - BUSPROG: Analytic ARDS: TOPICS: Planning Quality Management KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED:  7. Only in-house auditors can perform quality audits. a. True  Page3 Chapter 8 - Project Quality Management  b. False False Feedback: In-house auditors or third parties with expertise in specific areas can perform quality audits; these quality audits can be scheduled or random. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.335 QUESTIONTYPE:True / False HASVARIABLES:False LEARNINGOBJE INFO.SCHW.14.57 - LO: 8-4 CTIVES: NATIONALSTAND United States - BUSPROG: Analytic ARDS: TOPICS: Performing Quality Assurance KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED:  ANSWER: RATIONALE: 8. Products that are accepted by project stakeholders are considered to be validated deliverables.  a. True  b. False ANSWER: True RATIONALE: Feedback: Acceptance decisions determine if the products or services produced as part of the project will be accepted or rejected. If they are accepted, they are considered to be validated deliverables. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.336 QUESTIONTYPE:True / False HASVARIABLES:False LEARNINGOBJE INFO.SCHW.14.58 - LO: 8-5 CTIVES: NATIONALSTAND United States - BUSPROG: Analytic ARDS: TOPICS: Controlling Quality KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED: 9. A run chart is a bar graph that depicts data points and their order of occurrence.  a.  b. ANSWER: RATIONALE: line True False False Feedback: A run chart displays the history and pattern of variation of a process over time. It is a Page4 Chapter 8 - Project Quality Management chart that shows data points plotted in the order of occurrence. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.342 QUESTIONTYPE:True / False HASVARIABLES:False LEARNINGOBJE INFO.SCHW.14.59 - LO: 8-6 CTIVES: NATIONALSTAND United States - BUSPROG: Analytic ARDS: TOPICS: Tools And Techniques For Quality Control KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED:  10. Using Six Sigma principles is an organization-wide commitment and all employees must embrace its principles.  a. True  b. False ANSWER: True RATIONALE: Feedback: Using Six Sigma principles is an organization-wide commitment. CEOs, top managers, and all levels of employees in an organization that embraces Six Sigma principles have seen remarkable improvements due to its use. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.345 QUESTIONTYPE:True / False HASVARIABLES:False LEARNINGOBJE INFO.SCHW.14.59 - LO: 8-6 CTIVES: NATIONALSTAND United States - BUSPROG: Analytic ARDS: TOPICS: Tools And Techniques For Quality Control KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED:  11. The Six Sigma approach works best for a project where a quality problem is identified between the current and desired performance.  a. True  b. False ANSWER: True RATIONALE: Feedback: The Six Sigma approach works best for a project where a quality problem is identified between the current and desired performance. Page5 Chapter 8 - Project Quality Management POINTS: 1 DIFFICULTY: Difficulty: Moderate REFERENCES: p.346 QUESTIONTYPE:True / False HASVARIABLES: False LEARNINGOBJEC INFO.SCHW.14.59 - LO: 8-6 TIVES: NATIONALSTAND United States - BUSPROG: Analytic ARDS: TOPICS: Tools And Techniques For Quality Control KEYWORDS: Bloom's: Comprehension DATECREATED: DATEMODIFIED:  12. The term sigma means median.  a. True  b. False ANSWER: False RATIONALE: Feedback: An important concept in Six Sigma is improving quality by reducing variation. The term sigma means standard deviation. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.346 QUESTIONTYPE: True / False HASVARIABLES: False LEARNINGOBJECT INFO.SCHW.14.59 - LO: 8-6 IVES: NATIONALSTANDA United States - BUSPROG: Analytic RDS: TOPICS: Tools And Techniques For Quality Control KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED: 13. Testing as a stage is important only at the end of an information technology product development.  a. True  b. False ANSWER: False RATIONALE: Feedback: Testing needs to be done during almost every phase of the systems development life cycle, not just before the organization ships or hands over a product to the customer. POINTS: 1 DIFFICULTY: Difficulty:Easy REFERENCES: p.348 QUESTIONTYPE:True / False Page6 Chapter 8 - Project Quality Management HASVARIABLES:False LEARNINGOBJE INFO.SCHW.14.59 - LO: 8-6 CTIVES: NATIONALSTAND United States - BUSPROG: - Comprehension ARDS: TOPICS: Tools And Techniques For Quality Control KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED:  14. Integration testing involves testing of each individual component to ensure that it is as defect-free as possible.  a. True  b. False ANSWER: False RATIONALE: Feedback: Integration testing occurs between unit and system testing to test functionally grouped components. It ensures that a subset or subsets of the entire system work together. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.350 QUESTIONTYPE:True / False HASVARIABLES:False LEARNINGOBJE INFO.SCHW.14.59 - LO: 8-6 CTIVES: NATIONALSTAND United States - BUSPROG: Analytic ARDS: TOPICS: Tools And Techniques For Quality Control KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED:  15. In TQC, product quality is more important than production rates, and workers are allowed to stop production whenever a quality problem occurs.  a. True  b. False ANSWER: True RATIONALE: Feedback: In Total Quality Control, product quality is more important than production rates, and workers are allowed to stop production whenever a quality problem occurs. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.354 QUESTIONTYPE:True / False HASVARIABLES:False LEARNINGOBJE INFO.SCHW.14.60 - LO: 8-7 Page7 Chapter 8 - Project Quality Management CTIVES: NATIONALSTAND United States - BUSPROG: Analytic ARDS: TOPICS: Modern Quality Management KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED:  16. DeMarco and Lister’s study on organizations and productivity found direct correlations between productivity and programming language, years of experience, and salary.  a. True  b. False ANSWER: False RATIONALE: Feedback: DeMarco and Lister found no correlation between productivity and programming language, years of experience, or salary. Furthermore, the study showed that providing a dedicated workspace and a quiet work environment were key factors in improving productivity. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.358 QUESTIONTYPE:True / False HASVARIABLES:False LEARNINGOBJE INFO.SCHW.14.61 - LO: 8-8 CTIVES: NATIONALSTAND United States - BUSPROG: Analytic ARDS: TOPICS: Improving IT Project Quality KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED:  17. Frameworks for helping organizations improve their processes and systems are called Six Sigma charts.  a. True  b. False ANSWER: False RATIONALE: Feedback: These frameworks are maturity models which describe an evolutionary path of increasingly organized and systematically more mature processes. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.359 QUESTIONTYPE:True / False HASVARIABLES:False LEARNINGOBJE INFO.SCHW.14.61 - LO: 8-8 CTIVES: Page8 Chapter 8 - Project Quality Management NATIONALSTAND United States - BUSPROG: Analytic ARDS: TOPICS: Improving IT Project Quality KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED:  18. Gantt charts cannot be used to aid project quality management.  a. True  b. False ANSWER: False RATIONALE: Feedback: Gantt charts can be created using project management software to help plan and track work related to project quality management. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.362-363 QUESTIONTYPE:True / False HASVARIABLES: False LEARNINGOBJEC INFO.SCHW.14.62 - LO: 8-9 TIVES: NATIONALSTAND United States - BUSPROG: Analytic ARDS: TOPICS: Using Software To Assist In Project Quality Management KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED: