Chapter 8 Project Quality Management Multiple Choice

Chapter 8 - Project Quality Management Multiple Choice 19. Which term is used when the project’s processes and products meet written specifications?  a. conformance to requirements b. fitness for use  c. project feasibility d. benchmarking ANSWER: a RATIONALE: Feedback: Conformance to requirements means that the project’s processes and products meet written specifications. For example, if the project scope statement requires delivery of 100 computers with specific processors and memory, you could easily check whether suitable computers had been delivered. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.330 QUESTIONTYPE:Multiple Choice HASVARIABLES:False LEARNINGOBJE INFO.SCHW.14.55 - LO: 8-2 ARDS: TOPICS: What Is Project Quality Management? KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED:  20. Which term is used for the ability of a product to be used as it was intended?  a. conformance to requirements b. fitness for use  c. critical chain scheduling d. free slack ANSWER: b RATIONALE: Feedback: Fitness for use means that a product can be used as it was intended. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.330 QUESTIONTYPE: Multiple Choice HASVARIABLES: False LEARNINGOBJECTIVES: INFO.SCHW.14.55 - LO: 8-2 NATIONALSTANDARDS: United States - BUSPROG: Analytic TOPICS: What Is Project Quality Management? KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED: 21. The main outputs of which process are a quality management plan, quality metrics, project management plan updates, and project documents updates?  a. controlling quality b. planning quality management  c. quality certification d. performing quality assurance ANSWER: b RATIONALE: Feedback: The main outputs of planning quality management are a quality management plan, a process improvement plan, quality metrics, quality checklists, and project documents updates. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.331 QUESTIONTYPE:Multiple Choice HASVARIABLES:False Page10 Chapter 8 - Project Quality Management LEARNINGOBJE INFO.SCHW.14.55 - LO: 8-2 CTIVES: NATIONALSTAND United States - BUSPROG: Analytic ARDS: TOPICS: What Is Project Quality Management? KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED: 22. Which term is used for a standard of measurement in quality management?  a. milestone b. metric  c. merge d. matrix ANSWER: b RATIONALE: Feedback: A metric is a standard of measurement. Examples of common metrics include failure rates of products, availability of goods and services, and customer satisfaction ratings. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.331 QUESTIONTYPE:Multiple Choice HASVARIABLES:False LEARNINGOBJE INFO.SCHW.14.55 - LO: 8-2 CTIVES: NATIONALSTAND United States - BUSPROG: Analytic ARDS: TOPICS: What Is Project Quality Management? KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED:  23. Which process is often associated with the technical tools and techniques of quality management, such as Pareto charts, quality control charts, and statistical sampling?  a. quality planning b. quality certification  c. quality assurance d. quality control ANSWER: d RATIONALE: Feedback: Controlling quality involves monitoring specific project results to ensure that they comply with the relevant quality standards while identifying ways to improve overall quality. This process is often associated with the technical tools and techniques of quality management, such as Pareto charts, quality control charts, and statistical sampling. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.331 QUESTIONTYPE:Multiple Choice HASVARIABLES:False LEARNINGOBJE INFO.SCHW.14.55 - LO: 8-2 CTIVES: NATIONALSTAND United States - BUSPROG: Analytic ARDS: TOPICS: What Is Project Quality Management? KEYWORDS: Bloom's: Knowledge  DATECREATED: DATEMODIFIED: Page11 Chapter 8 - Project Quality Management 24. Performing quality assurance is a subprocess of which project quality management stage?  a. initiating b. closing  c. benchmarking d. managing ANSWER: d RATIONALE: Feedback: Managing quality includes all of the quality assurance activities plus product design and process improvements. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.334 QUESTIONTYPE: Multiple Choice HASVARIABLES: False LEARNINGOBJECTI INFO.SCHW.14.55 - LO: 8-2 VES: NATIONALSTANDAR United States - BUSPROG: Analytic DS: TOPICS: What Is Project Quality Management? KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED: 25. Validated changes and validated deliverables are the outputs of the ____ subprocess of project quality management.  a. initiating b. closing  c. controlling d. executing ANSWER: c RATIONALE: Feedback: Validated deliverables are an output of the project quality management controlling process. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.336 QUESTIONTYPE: Multiple Choice HASVARIABLES: False LEARNINGOBJECTIVES INFO.SCHW.14.55 - LO: 8-2 : NATIONALSTANDARDS United States - BUSPROG: Analytic : TOPICS: What Is Project Quality Management? KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED: 26. Which technique helps identify variables that have the most influence on the overall outcome of a process?   a. design of experiments b. backward pass c. activity-on-arrow d. crashing ANSWER: a RATIONALE: Feedback: Design of experiments is a technique that helps identify which variables have the most Page12 Chapter 8 - Project Quality Management influence on the overall outcome of a process. Understanding which variables affect outcome is a very important part of quality planning. POINTS: 1 DIFFICULTY: Difficulty: Moderate REFERENCES: p.331 QUESTIONTYPE:Multiple Choice HASVARIABLES:False LEARNINGOBJE INFO.SCHW.14.56 - LO: 8-3 CTIVES: NATIONALSTAND United States - BUSPROG: Analytic ARDS: TOPICS: Planning Quality Management KEYWORDS: Bloom's: Comprehension DATECREATED: DATEMODIFIED:  27. Which term is used for the degree to which a system performs its intended function?  a. reliability b. validity  c. maintainability d. functionality ANSWER: d RATIONALE: Feedback: Functionality is the degree to which a system performs its intended function. Features are the system’s special characteristics that appeal to users. It is important to clarify what functions and features the system must perform, and what functions and features are optional. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.333 QUESTIONTYPE:Multiple Choice HASVARIABLES:False LEARNINGOBJE INFO.SCHW.14.56 - LO: 8-3 CTIVES: NATIONALSTAND United States - BUSPROG: Analytic ARDS: TOPICS: Performing Quality Assurance KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED:  28. What are the system’s special characteristics that appeal to users?  a. features b. outputs  c. yields d. metrics ANSWER: a RATIONALE: Feedback: Features are the system’s special characteristics that appeal to users. It is important to clarify what functions and features the system must perform, and what functions and features are optional. Page13 Chapter 8 - Project Quality Management POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.333 QUESTIONTYPE:Multiple Choice HASVARIABLES:False LEARNINGOBJE INFO.SCHW.14.56 - LO: 8-3 CTIVES: NATIONALSTAND United States - BUSPROG: Analytic ARDS: TOPICS: Planning Quality Management KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED:  29. Which addresses how well a product or service performs the customer’s intended use?  a. reliability b. performance  c. maintainability d. functionality ANSWER: b RATIONALE: Feedback: Performance addresses how well a product or service performs the customer’s intended use. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.333 QUESTIONTYPE: Multiple Choice HASVARIABLES: False LEARNINGOBJECTIVES INFO.SCHW.14.56 - LO: 8-3 : NATIONALSTANDARDS United States - BUSPROG: Analytic : TOPICS: Planning Quality Management KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED: 30. What term is used for the ability of a product or service to perform as expected under normal conditions?  a. reliability b. performance  c. maintainability d. functionality ANSWER: a RATIONALE: Feedback: Reliability is the ability of a product or service to perform as expected under abnormal conditions. In discussing reliability for IT projects, many people use the term IT service management. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.333 QUESTIONTYPE:Multiple Choice Page14 Chapter 8 - Project Quality Management HASVARIABLES:False LEARNINGOBJE INFO.SCHW.14.56 - LO: 8-3 CTIVES: NATIONALSTAND United States - BUSPROG: Analytic ARDS: TOPICS: Planning Quality Management KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED:  31. Which addresses the ease of performing maintenance on a product?  a. reliability b. performance  c. maintainability d. functionality ANSWER: c RATIONALE: Feedback: Maintainability addresses the ease of performing maintenance on a product. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.333 QUESTIONTYPE: Multiple Choice HASVARIABLES: False LEARNINGOBJECTIVES: INFO.SCHW.14.56 - LO: 8-3 NATIONALSTANDARDS: United States - BUSPROG: Analytic TOPICS: Planning Quality Management KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED: 32. What process is used to generate ideas for quality improvements by comparing specific project practices or product characteristics to those of other projects or products within or outside the performing organization?  a. prototyping b. systems thinking  c. mind mapping d. benchmarking ANSWER: d RATIONALE: Feedback: Benchmarking generates ideas for quality improvements by comparing specific project practices or product characteristics to those of other projects or products within or outside the performing organization. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.334 QUESTIONTYPE:Multiple Choice HASVARIABLES:False LEARNINGOBJE INFO.SCHW.14.57 - LO: 8-4 CTIVES: NATIONALSTAND United States - BUSPROG: Analytic ARDS: Page15 Chapter 8 - Project Quality Management TOPICS: Performing Quality Assurance KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED:  33. Which process is an action taken to bring rejected items into compliance with product requirements or specifications or other stakeholder expectations?  a. process adjustment b. rework  c. acceptance decision d. validation ANSWER: b RATIONALE: Feedback: Rework is action taken to bring rejected items into compliance with product requirements, specifications, or other stakeholder expectations. Rework often results in requested changes and validated defect repair, and it results from recommended defect repair or corrective or preventive actions. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.336 QUESTIONTYPE:Multiple Choice HASVARIABLES:False LEARNINGOBJE INFO.SCHW.14.58 - LO: 8-5 CTIVES: NATIONALSTAND United States - BUSPROG: Analytic ARDS: TOPICS: Controlling Quality KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED:  34. Which process correct(s) or prevent(s) quality problems based on quality control measurements?  a. process adjustments b. rework  c. acceptance decisions d. decomposition ANSWER: a RATIONALE: Feedback: Process adjustments correct or prevent further quality problems based on quality control measurements. Process adjustments often result in updates to the quality baseline, Organization process assets, and the project management plan. POINTS: 1 DIFFICULTY: Difficulty:Easy REFERENCES: p.336 QUESTIONTYPE:Multiple Choice HASVARIABLES:False LEARNINGOBJE INFO.SCHW.14.58 - LO: 8-5 CTIVES: NATIONALSTAND United States - BUSPROG: Analytic ARDS: Page16 Chapter 8 - Project Quality Management TOPICS: Controlling Quality KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED:  35. Which graphic display of data illustrates the results of a process over time?  a. statistical sampling chart b. Pareto chart  c. Six Sigma chart d. control chart ANSWER: d RATIONALE: Feedback: A control chart is a graphic display of data that illustrates the results of a process over time. Control charts allow you to determine whether a process is in control or out of control. POINTS: 1 DIFFICULTY: Difficulty:Easy REFERENCES: p.337 QUESTIONTYPE:Multiple Choice HASVARIABLES:False LEARNINGOBJE INFO.SCHW.14.59 - LO: 8-6 CTIVES: NATIONALSTAND United States - BUSPROG: Analytic ARDS: TOPICS: Tools And Techniques For Quality Control KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED:  36. Which chart helps users identify the vital few contributors that account for most quality problems in a system?  a. Gantt b. Pareto  c. control d. tracking Gantt ANSWER: b RATIONALE: Feedback: A Pareto chart is a histogram that can help you identify and prioritize problem areas. The variables described by the histogram are ordered by frequency of occurrence. Pareto charts help you identify the vital few contributors that account for most quality problems in a system. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.340 QUESTIONTYPE:Multiple Choice HASVARIABLES:False LEARNINGOBJE INFO.SCHW.14.59 - LO: 8-6 CTIVES: NATIONALSTAND United States - BUSPROG: Analytic ARDS: TOPICS: Tools And Techniques For Quality Control KEYWORDS: Bloom's: Knowledge Page17 Chapter 8 - Project Quality Management DATECREATED: DATEMODIFIED:  37. Which process involves choosing part of a population of interest for inspection?  a. statistical sampling b. conformance  c. system testing d. fitness for use ANSWER: a RATIONALE: Feedback: Statistical sampling is a key concept in project quality management.Statistical sampling involves choosing part of a population of interest for inspection. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.342 QUESTIONTYPE:Multiple Choice HASVARIABLES:False LEARNINGOBJE INFO.SCHW.14.59 - LO: 8-6 CTIVES: NATIONALSTAND United States - BUSPROG: Analytic ARDS: TOPICS: Tools And Techniques For Quality Control KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED:  38. Six Sigma’s target for perfection is the achievement of no more than _____ defects, errors, or mistakes per million opportunities.  a. 1.34 b. 3.4  c. 34 d. 13.4 ANSWER: b RATIONALE: Feedback: Six Sigma’s target for perfection is the achievement of no more than 3.4 defects, errors, or mistakes per million opportunities. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.344 QUESTIONTYPE: Multiple Choice HASVARIABLES: False LEARNINGOBJEC INFO.SCHW.14.59 - LO: 8-6 TIVES: NATIONALSTAND United States - BUSPROG: Analytic ARDS: TOPICS: Tools And Techniques For Quality Control KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED: Page18 Chapter 8 - Project Quality Management 39. Which five-phase improvement process do projects that use Six Sigma principles for quality control normally follow?  a. DMAIC b. weighted scoring model  c. configuration management d. use case modeling ANSWER: a RATIONALE: Feedback: Projects that use Six Sigma principles for quality control normally follow a five-phase improvement process called DMAIC. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.344 QUESTIONTYPE: Multiple Choice HASVARIABLES: False LEARNINGOBJEC INFO.SCHW.14.59 - LO: 8-6 TIVES: NATIONALSTAND United States - BUSPROG: Analytic ARDS: TOPICS: Tools And Techniques For Quality Control KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED: 40. Which phase of the DMAIC process includes tools such as a project charter, a description of customer requirements, process maps, and Voice of the Customer (VOC) data?  a. define b. measure  c. analyze d. improve ANSWER: a RATIONALE: Feedback: Important tools used in define phase include a project charter, a description of customer requirements, process maps, and Voice of the Customer (VOC) data. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.344 QUESTIONTYPE:Multiple Choice HASVARIABLES:False LEARNINGOBJE INFO.SCHW.14.59 - LO: 8-6 CTIVES: NATIONALSTAND United States - BUSPROG: Analytic ARDS: TOPICS: Tools And Techniques For Quality Control KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED:  41. During which phase of the DMAIC process is the fishbone or Ishikawa diagram used? a. define b. measure  c. analyze d. improve  Page19 Chapter 8 - Project Quality Management c Feedback: An important tool used in the analyze phase of the DMAIC process is the fishbone or Ishikawa diagram. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.344 QUESTIONTYPE: Multiple Choice HASVARIABLES: False LEARNINGOBJECTIV INFO.SCHW.14.59 - LO: 8-6 ES: NATIONALSTANDAR United States - BUSPROG: Analytic DS: TOPICS: Tools And Techniques For Quality Control KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED: ANSWER: RATIONALE: 42. What term is used for a bell-shaped curve that is symmetrical regarding the average value of the population (the data being analyzed)?  a. skewed distribution b. normal distribution  c. bimodal distribution d. degenerate distribution ANSWER: b RATIONALE: Feedback: A normal distribution is a bell-shaped curve that is symmetrical regarding the mean or average value of the population (the data being analyzed). POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.346 QUESTIONTYPE:Multiple Choice HASVARIABLES:False LEARNINGOBJE INFO.SCHW.14.59 - LO: 8-6 CTIVES: NATIONALSTAND United States - BUSPROG: Analytic ARDS: TOPICS: Tools And Techniques For Quality Control KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED:  43. What term is used for any instance where the product or service fails to meet customer requirements?  a. defect b. yield  c. deliverable d. variance ANSWER: a RATIONALE: Feedback: A defect is any instance in which the product or service fails to meet customer requirements. Because most products or services have multiple customer requirements, there can be Page20 Chapter 8 - Project Quality Management several opportunities to have a defect. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.348 QUESTIONTYPE:Multiple Choice HASVARIABLES:False LEARNINGOBJE INFO.SCHW.14.59 - LO: 8-6 CTIVES: NATIONALSTAND United States - BUSPROG: Analytic ARDS: TOPICS: Tools And Techniques For Quality Control KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED:  44. Which is a measure of quality control equal to one fault in one million opportunities problems?  a. ISO 9000 b. six 9s of quality rule  c. seven run rule d. Six Sigma rule ANSWER: b RATIONALE: Feedback: Six 9s of quality is a measure of quality control equal to 1 fault in 1 million opportunities. In the telecommunications industry, it means 99.9999 percent service availability or 30 seconds of downtime a year. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.348 QUESTIONTYPE:Multiple Choice HASVARIABLES:False LEARNINGOBJE INFO.SCHW.14.59 - LO: 8-6 CTIVES: NATIONALSTAND United States - BUSPROG: Analytic ARDS: TOPICS: Tools And Techniques For Quality Control KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED:  45. Which test is done to test each individual component (often a program) to ensure that it is as defect-free as possible?  a. integration b. unit  c. user acceptance d. system ANSWER: b RATIONALE: Feedback: A unit test is done to test each individual component (often a program) to ensure that it is as defect-free as possible. Unit tests are performed before moving on to the integration test. POINTS: 1 Page21 Chapter 8 - Project Quality Management DIFFICULTY: Difficulty: Easy REFERENCES: p.349 QUESTIONTYPE:Multiple Choice HASVARIABLES:False LEARNINGOBJE INFO.SCHW.14.59 - LO: 8-6 CTIVES: NATIONALSTAND United States - BUSPROG: Analytic ARDS: TOPICS: Tools And Techniques For Quality Control KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED:  46. Which testing involves an independent test performed by end users prior to accepting the delivered system?  a. integration b. unit  c. user acceptance d. system ANSWER: c RATIONALE: Feedback: User acceptance testing is an independent test performed by end users prior to accepting the delivered system. It focuses on the business fit of the system to the organization, rather than technical issues. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.350 QUESTIONTYPE:Multiple Choice HASVARIABLES:False LEARNINGOBJE INFO.SCHW.14.59 - LO: 8-6 CTIVES: NATIONALSTAND United States - BUSPROG: Analytic ARDS: TOPICS: Tools And Techniques For Quality Control KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED:  47. Which statement is one of Deming’s 14 Points for Management?  a. An organization should increase dependence on b. Award business based on price tag alone rather inspection to achieve quality. than on other considerations.  c. Minimize total cost by working with multiple d. Eliminate the annual rating or merit system. suppliers rather than a single supplier. ANSWER: d RATIONALE: Feedback: Dr. W. Edwards Deming is known primarily for his work on quality control in Japan. One of Deming’s 14 Points for Management states that an organization should remove barriers that rob people of workmanship and eliminate the annual rating or merit system. POINTS: 1 Page22 Chapter 8 - Project Quality Management DIFFICULTY: Difficulty: Easy REFERENCES: p.352 QUESTIONTYPE:Multiple Choice HASVARIABLES:False LEARNINGOBJE INFO.SCHW.14.60 - LO: 8-7 CTIVES: NATIONALSTAND United States - BUSPROG: Analytic ARDS: TOPICS: Modern Quality Management KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED:  48. Which statement is one of Juran’s ten steps to quality improvement?  a. An organization should minimize top management b. An organization should entrust improvement to involvement in the achievement of individual individual employees rather than appointing teams employee goals. or facilitators.  c. An organization should build awareness of the need d. An organization should avoid “keeping score” in and opportunity for improvement. order to achieve an overall atmosphere of quality improvement. ANSWER: c RATIONALE: Feedback: Joseph M. Juran wrote the first edition of the Quality Control Handbook in 1974, stressing the importance of top management commitment to continuous product quality improvement. One of Juran’s ten steps states that an organization should build awareness of the need and opportunity for improvement. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.352 QUESTIONTYPE:Multiple Choice HASVARIABLES:False LEARNINGOBJE INFO.SCHW.14.60 - LO: 8-7 CTIVES: NATIONALSTAND United States - BUSPROG: Analytic ARDS: TOPICS: Modern Quality Management KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED: 49. Who wrote QualityIsFree in 1979 and is best known for suggesting that organizations strive for zero defects?  a.  c. ANSWER: RATIONALE: Juran b. Ishikawa Crosby d. Deming c Feedback: Philip B. Crosby wrote Quality Is Free in 1979 and is best known for suggesting that Page23 Chapter 8 - Project Quality Management organizations strive for zero defects.17 He stressed that the costs of poor quality should include all the costs of not doing the job right the first time, such as scrap, rework, lost labor hours and machine hours, customer ill will and lost sales, and warranty costs. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.352 QUESTIONTYPE:Multiple Choice HASVARIABLES:False LEARNINGOBJE INFO.SCHW.14.60 - LO: 8-7 CTIVES: NATIONALSTAND United States - BUSPROG: Analytic ARDS: TOPICS: Modern Quality Management KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED:  50. Which system involves a three-part, continuous cycle of planning, controlling, and documenting quality in an organization?  a. Seven run rule b. ISO 9000  c. Six Sigma d. ASQ ANSWER: b RATIONALE: Feedback: ISO 9000, a quality system standard developed by the ISO, is a three-part, continuous cycle of planning, controlling, and documenting quality in an organization. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.354 QUESTIONTYPE:Multiple Choice HASVARIABLES:False LEARNINGOBJE INFO.SCHW.14.60 - LO: 8-7 CTIVES: NATIONALSTAND United States - BUSPROG: Analytic ARDS: TOPICS: Modern Quality Management KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED:  51. What cost is the price of evaluating processes and their outputs to ensure that a project is error-free or within an acceptable error range?  a. prevention cost b. appraisal cost  c. internal failure cost d. external failure cost ANSWER: b RATIONALE: Feedback: Appraisal cost is the cost of evaluating processes and their outputs to ensure that a project Page24 Chapter 8 - Project Quality Management is error-free or within an acceptable error range. Activities such as inspection and testing of products, maintenance of inspection and test equipment, and processing and reporting inspection data all contribute to appraisal costs of quality. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.357 QUESTIONTYPE:Multiple Choice HASVARIABLES:False LEARNINGOBJE INFO.SCHW.14.61 - LO: 8-8 CTIVES: NATIONALSTAND United States - BUSPROG: Analytic ARDS: TOPICS: Improving IT Project Quality KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED:  52. Which term is used for a cost that relates to all errors not detected and not corrected before delivery to the customer?  a. prevention cost b. appraisal cost  c. internal failure cost d. external failure cost ANSWER: d RATIONALE: Feedback: External failure cost is a cost that relates to all errors not detected and corrected before delivery to the customer. Items such as warranty cost, field service personnel training cost, product liability suits, complaint handling, and future business losses are examples of external failure costs. POINTS: 1 DIFFICULTY: Difficulty:Easy REFERENCES: p.357 QUESTIONTYPE:Multiple Choice HASVARIABLES:False LEARNINGOBJE INFO.SCHW.14.61 - LO: 8-8 CTIVES: NATIONALSTAND United States - BUSPROG: Analytic ARDS: TOPICS: Improving IT Project Quality KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED:  53. Which process helps integrate traditionally separate organizational functions, set process improvement goals and priorities, provide guidance for quality processes, and provide a point of reference for appraising current processes?  a.  c. ANSWER: RATIONALE: approach SQFD b. MTBI OPM3 d. CMMI d Feedback: The Capability Maturity Model Integration (CMMI) is “a process improvement Page25 Chapter 8 - Project Quality Management that provides organizations with the essential elements of effective processes. It can be used to guide process improvement across a project, a division, or an entire organization.” POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.360 QUESTIONTYPE:Multiple Choice HASVARIABLES:False LEARNINGOBJE INFO.SCHW.14.61 - LO: 8-8 CTIVES: NATIONALSTAND United States - BUSPROG: Analytic ARDS: TOPICS: Improving IT Project Quality KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED: