Chapter 8 Project Quality Management Completion

Chapter 8 - Project Quality Management Completion  54. The International Organization for Standardization (ISO) defines _____ as “the totality of characteristics of an entity that bear on its ability to satisfy stated or implied needs.” ANSWER: quality POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.330 QUESTIONTYPE: Completion HASVARIABLES: False LEARNINGOBJECTIVES: INFO.SCHW.14.55 - LO: 8-2 NATIONALSTANDARDS: United States - BUSPROG: Analytic TOPICS: What Is Project Quality Management? KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED: 55. The term _____ means a product can be used as it was intended. ANSWER: fitness for use POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.330 QUESTIONTYPE: Completion HASVARIABLES: False LEARNINGOBJECTIVES: INFO.SCHW.14.55 - LO: 8-2 NATIONALSTANDARDS: United States - BUSPROG: Analytic TOPICS: What Is Project Quality Management? KEYWORDS: Bloom's: Knowledge Page26 Chapter 8 - Project Quality Management DATECREATED: DATEMODIFIED: 56. The purpose of _____ is to ensure that the project will satisfy the needs for which it was undertaken. ANSWER: project quality management quality management POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.330 QUESTIONTYPE: Completion HASVARIABLES: False LEARNINGOBJECTIVES: INFO.SCHW.14.55 - LO: 8-2 NATIONALSTANDARDS: United States - BUSPROG: Analytic TOPICS: What Is Project Quality Management? KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED: 57. The _____ ultimately decides if quality is acceptable. ANSWER: customer POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.330 QUESTIONTYPE: Completion HASVARIABLES: False LEARNINGOBJECTIVES: INFO.SCHW.14.55 - LO: 8-2 NATIONALSTANDARDS: United States - BUSPROG: Analytic TOPICS: What Is Project Quality Management? KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED: 58. _____ involves monitoring specific project results to ensure that they are complete, correct, and meet customer expectations. ANSWER: Controlling quality POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.331 QUESTIONTYPE: Completion HASVARIABLES: False LEARNINGOBJECTIVES: INFO.SCHW.14.55 - LO: 8-2 NATIONALSTANDARDS: United States - BUSPROG: Analytic TOPICS: What Is Project Quality Management? KEYWORDS: Bloom's: Knowledge Page27 Chapter 8 - Project Quality Management DATECREATED: DATEMODIFIED: 59. _____ is a quality planning technique that helps identify which variables have the most influence on the overall outcome of a process. ANSWER: Design of experiments POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.331 QUESTIONTYPE: Completion HASVARIABLES: False LEARNINGOBJECTIVES: INFO.SCHW.14.56 - LO: 8-3 NATIONALSTANDARDS: United States - BUSPROG: Analytic TOPICS: Planning Quality Management KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED: 60. _____ are the screens and reports the system generates. ANSWER: System outputs POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.333 QUESTIONTYPE: Completion HASVARIABLES: False LEARNINGOBJECTIVES: INFO.SCHW.14.56 - LO: 8-3 NATIONALSTANDARDS: United States - BUSPROG: Analytic TOPICS: Planning Quality Management KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED: 61. _____ is the ability of a product or service to perform as expected under normal conditions. ANSWER: Reliability POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.333 QUESTIONTYPE: Completion HASVARIABLES: False LEARNINGOBJECTIVES: INFO.SCHW.14.56 - LO: 8-3 NATIONALSTANDARDS: United States - BUSPROG: Analytic TOPICS: Performing Quality Assurance KEYWORDS: Bloom's: Knowledge DATECREATED: Page28 Chapter 8 - Project Quality Management DATEMODIFIED: 6/6/2018 5:58 PM 62. A(n)_____ is a structured review of specific quality management activities that help identify lessons learned that could improve performance on current or future projects. ANSWER: quality audit POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.335 QUESTIONTYPE: Completion HASVARIABLES: False LEARNINGOBJECTIVES: INFO.SCHW.14.57 - LO: 8-4 NATIONALSTANDARDS: United States - BUSPROG: Analytic TOPICS: Performing Quality Assurance KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED: 63. _____ correct or prevent further quality problems based on quality control measurements. ANSWER: Process adjustments POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.336 QUESTIONTYPE: Completion HASVARIABLES: False LEARNINGOBJECTIVES: INFO.SCHW.14.58 - LO: 8-5 NATIONALSTANDARDS: United States - BUSPROG: Analytic TOPICS: Controlling Quality KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED: 64. _____ diagrams trace complaints about quality problems back to the responsible production operations. ANSWER: Cause-and-effect Fishbone Ishikawa POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.336 QUESTIONTYPE: Completion HASVARIABLES: False LEARNINGOBJECTIVES: INFO.SCHW.14.59 - LO: 8-6 NATIONALSTANDARDS: United States - BUSPROG: Analytic TOPICS: Tools And Techniques For Quality Control KEYWORDS: Bloom's: Knowledge Page29 Chapter 8 - Project Quality Management DATECREATED: DATEMODIFIED: 65. In a(n) _____, the closer data points are to a diagonal line, the more closely the two variables are related. ANSWER: scatter diagram POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.339 QUESTIONTYPE: Completion HASVARIABLES: False LEARNINGOBJECTIVES: INFO.SCHW.14.59 - LO: 8-6 NATIONALSTANDARDS: United States - BUSPROG: Analytic TOPICS: Tools And Techniques For Quality Control KEYWORDS: Bloom's: Comprehension DATECREATED: DATEMODIFIED: 66. _____ involves choosing part of a population of interest for inspection. ANSWER: Statistical sampling POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.342 QUESTIONTYPE: Completion HASVARIABLES: False LEARNINGOBJECTIVES: INFO.SCHW.14.59 - LO: 8-6 NATIONALSTANDARDS: United States - BUSPROG: Analytic TOPICS: Tools And Techniques For Quality Control KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED: 2 67. Complete the formula: sample size = 0.25 * ( _____ /acceptable error) ANSWER: certainty factor POINTS: 1 DIFFICULTY: Difficulty: Moderate REFERENCES: p.343 QUESTIONTYPE: Completion HASVARIABLES: False LEARNINGOBJECTIVES: INFO.SCHW.14.59 - LO: 8-6 NATIONALSTANDARDS: United States - BUSPROG: Analytic TOPICS: Tools And Techniques For Quality Control KEYWORDS: Bloom's: Comprehension DATECREATED: DATEMODIFIED: Page30 Chapter 8 - Project Quality Management 68. In the DMAIC process, the letter “C” stands for _____. ANSWER: control POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.344 QUESTIONTYPE: Completion HASVARIABLES: False LEARNINGOBJECTIVES: INFO.SCHW.14.59 - LO: 8-6 NATIONALSTANDARDS: United States - BUSPROG: Analytic TOPICS: Tools And Techniques For Quality Control KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED: 69. _____ measures how much variation exists in a distribution of data. ANSWER: Standard deviation Sigma POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.346 QUESTIONTYPE: Completion HASVARIABLES: False LEARNINGOBJECTIVES: INFO.SCHW.14.59 - LO: 8-6 NATIONALSTANDARDS: United States - BUSPROG: Analytic TOPICS: Tools And Techniques For Quality Control KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED: 70. The _____ represents the number of units handled correctly through the process steps. ANSWER: yield POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.348 QUESTIONTYPE: Completion HASVARIABLES: False LEARNINGOBJECTIVES: INFO.SCHW.14.59 - LO: 8-6 NATIONALSTANDARDS: United States - BUSPROG: Analytic TOPICS: Tools And Techniques For Quality Control KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED: Page31 Chapter 8 - Project Quality Management 71. _____ is a measure of quality control equal to 1 fault in 1 million opportunities. ANSWER: Six 9s of quality Six nines of quality POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.348 QUESTIONTYPE: Completion HASVARIABLES: False LEARNINGOBJECTIVES: INFO.SCHW.14.59 - LO: 8-6 NATIONALSTANDARDS: United States - BUSPROG: Analytic TOPICS: Tools And Techniques For Quality Control KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED: 72. Watts S. Humphrey defines a(n) _____ as anything that must be changed before delivery of the program. ANSWER: software defect POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.350 QUESTIONTYPE: Completion HASVARIABLES: False LEARNINGOBJECTIVES: INFO.SCHW.14.59 - LO: 8-6 NATIONALSTANDARDS: United States - BUSPROG: Analytic TOPICS: Tools And Techniques For Quality Control KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED: 73. _____ are groups of nonsupervisors and work leaders in a single company department who volunteer to conduct group studies on how to improve the effectiveness of work in their department. ANSWER: Quality circles POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.353 QUESTIONTYPE: Completion HASVARIABLES: False LEARNINGOBJECTIVES: INFO.SCHW.14.60 - LO: 8-7 NATIONALSTANDARDS: United States - BUSPROG: Analytic TOPICS: Modern Quality Management KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED: Page32 Chapter 8 - Project Quality Management 74. The _____ means taking responsibility for failures or not meeting quality expectations. ANSWER: cost of nonconformance POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.353-354 QUESTIONTYPE: Completion HASVARIABLES: False LEARNINGOBJECTIVES: INFO.SCHW.14.61 - LO: 8-8 NATIONALSTANDARDS: United States - BUSPROG: Analytic TOPICS: Improving IT Project Quality KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED: 75. Genichi Taguchi’s _____ methods focus on eliminating defects by substituting scientific inquiry for trial-and-error methods. ANSWER: Robust Design POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.356 QUESTIONTYPE: Completion HASVARIABLES: False LEARNINGOBJECTIVES: INFO.SCHW.14.60 - LO: 8-7 NATIONALSTANDARDS: United States - BUSPROG: Analytic TOPICS: Modern Quality Management KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED: 76. The _____ model focuses on defining user requirements and planning software projects. ANSWER: SQFD Software Quality Function Deployment Software Quality Function Deployment (SQFD) SQFD (Software Quality Function Deployment) POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.360 QUESTIONTYPE:Completion HASVARIABLES:False LEARNINGOBJE INFO.SCHW.14.61 - LO: 8-8 CTIVES: NATIONALSTAND United States - BUSPROG: - Comprehension ARDS: TOPICS: Improving IT Project Quality KEYWORDS: Bloom's: Knowledge Page33