Answer Key
Chapter 10 - Project Communications Management Multiple Choice
-
University:
Eastern Kentucky University -
Course:
MGT 441 | Project Design & Management Academic year:
2022
-
Views:
46
Pages:
25
Author:
rehinhea0c
Chapter 10 - Project Communications Management
ARDS:
TOPICS:
Using Software To Assist In Project Communications
KEYWORDS:
Bloom's: Knowledge
DATECREATED:
DATEMODIFIED:
Multiple Choice
20. Which process involves determining the information and communications needs of the stakeholders?
a. strategic planning
b. systems management
c. identifying stakeholders
d. planning communications
ANSWER:
d
RATIONALE:
Feedback: Planning communications management involves determining the information and
communications needs of the stakeholders. Who needs what information? When will they need it?
How will the information be given to them?
POINTS:
1
DIFFICULTY:
Difficulty: Easy
REFERENCES: p.427
QUESTIONTYPE:Multiple Choice
HASVARIABLES:False
LEARNINGOBJE INFO.SCHW.14.70 - LO: 10-1
CTIVES:
NATIONALSTAND United States - BUSPROG: Communications
ARDS:
TOPICS:
The Importance Of Project Communications Management
KEYWORDS:
Bloom's: Knowledge
DATECREATED:
DATEMODIFIED:
21. The output of the _____ process is a communications management plan.
a. managing communications
b. reporting performance
c. controlling communications
d. planning communications
ANSWER:
d
RATIONALE:
Feedback: Planning communications management involves determining the information and
communications needs of the stakeholders. The outputs of this process include a communications
management plan, project management plan updates, and project documents updates.
POINTS:
1
DIFFICULTY:
Difficulty: Easy
REFERENCES: p.427
QUESTIONTYPE:Multiple Choice
HASVARIABLES:False
LEARNINGOBJE INFO.SCHW.14.70 - LO: 10-1
CTIVES:
NATIONALSTANDUnited States - BUSPROG:
Communications
Page10 Chapter 10 - Project Communications Management
ARDS:
TOPICS:
The Importance Of Project Communications Management
KEYWORDS:
Bloom's: Knowledge
DATECREATED:
DATEMODIFIED:
22. As a manager, you want to praise a team member, Phil, for doing a good job on a particular project. However, you
know he tends to be an introvert. Which communication method would Phil be most comfortable with?
a. Call Phil in for a private meeting to appreciate
b. Call a team meeting to praise Phil for his work on the
his work.
project.
c. Announce Phil’s accomplishment on the
d. Have top management and the other teams in the
company Web site.
company award Phil.
ANSWER:
a
RATIONALE:
Feedback: People have different personality traits that often affect their communication preferences.
For example, if you want to praise a project team member for doing a good job, most introverts would
be more comfortable receiving that praise in private, while most extroverts would like everyone to
hear about their good work.
POINTS:
1
DIFFICULTY:
Difficulty: Moderate
REFERENCES: p.429
QUESTIONTYPE:Multiple Choice
HASVARIABLES:False
LEARNINGOBJE INFO.SCHW.14.71 - LO: 10-2
CTIVES:
NATIONALSTAND United States - BUSPROG: Communications
ARDS:
TOPICS:
Keys To Good Communications
KEYWORDS:
Bloom's: Comprehension
DATECREATED:
DATEMODIFIED:
23. According to research by Albert Mehrabian, which is NOT a way that information is communicated through face-toface interaction?
a.
body language
b.
written content
c.
spoken content
d.
tone of voice
ANSWER:
b
RATIONALE:
Feedback: Research has indicated that in a face-to-face interaction, communication takes place
through body language, how the words are said, and the actual spoken content.
POINTS:
1
DIFFICULTY:
Difficulty: Moderate
REFERENCES: p.430-431
QUESTIONTYPE:Multiple Choice
HASVARIABLES:False
LEARNINGOBJE INFO.SCHW.14.71 - LO: 10-2
Page11 Chapter 10 - Project Communications Management
CTIVES:
NATIONALSTAND United States - BUSPROG: Communications
ARDS:
TOPICS:
Keys To Good Communication
KEYWORDS:
Bloom's: Comprehension
DATECREATED:
DATEMODIFIED:
24. Which method of communication is likely to be most effective for conveying sensitive or important information?
a. short face-to-face meetings
b. e-mails
c. telephone conversations
d. reading reports from other team members
ANSWER:
a
RATIONALE:
Feedback: Short face-to-face meetings are often more effective than electronic communications,
particularly for sensitive information.
POINTS:
1
DIFFICULTY:
Difficulty: Moderate
REFERENCES:
p.431
QUESTIONTYPE: Multiple Choice
HASVARIABLES: False
LEARNINGOBJECTINFO.SCHW.14.71 - LO: 10-2
IVES:
NATIONALSTANDAUnited States - BUSPROG: Communications
RDS:
TOPICS:
Keys To Good Communication
KEYWORDS:
Bloom's: Comprehension
DATECREATED:
DATEMODIFIED:
25. As the number of people involved in a project _____, the complexity of communications _____.
a. increases, decreases
b. decreases, increases
c. increases, stays constant
d. increases, increases
ANSWER:
d
RATIONALE:
Feedback: An important aspect of communications is the number of people involved in a project. As
the number increases, the complexity of communication increases because there are more channels or
pathways through which people can communicate.
POINTS:
1
DIFFICULTY:
Difficulty: Moderate
REFERENCES: p.432
QUESTIONTYPE:Multiple Choice
HASVARIABLES:False
LEARNINGOBJE INFO.SCHW.14.71 - LO: 10-2
CTIVES:
NATIONALSTAND United States - BUSPROG: Communications
ARDS:
Page12 Chapter 10 - Project Communications Management
TOPICS:
Keys To Good Communication
KEYWORDS:
Bloom's: Comprehension
DATECREATED:
DATEMODIFIED:
26. The formula to determine the number of communication channels is _____, where n is the number of people involved.
a.
n (n-1)/2
b.
n(n+1)/2
c.
n (n+1)/n(n-1)
d.
n(n-1)/n(n+1)
ANSWER:
a
RATIONALE:
Feedback: The formula to determine the number of communication channels as the number of people
involved in a project increases is: number of communication channels = n (n-1)/2.
POINTS:
1
DIFFICULTY:
Difficulty: Moderate
REFERENCES: p.432
QUESTIONTYPE:Multiple Choice
HASVARIABLES:False
LEARNINGOBJE INFO.SCHW.14.71 - LO: 10-2
CTIVES:
NATIONALSTAND United States - BUSPROG: Communications
ARDS:
TOPICS:
Keys To Good Communication
KEYWORDS:
Bloom's: Comprehension
DATECREATED:
DATEMODIFIED:
27. Using the formula for calculating the number of communication channels, how many channels would two people
require?
a.
1
b.
2
c.
3
d.
4
ANSWER:
a
RATIONALE:
Feedback: Two people will have one communication channel.
POINTS:
1
DIFFICULTY:
Difficulty: Moderate
REFERENCES:
p.432
QUESTIONTYPE:
Multiple Choice
HASVARIABLES:
False
LEARNINGOBJECTIVES:
INFO.SCHW.14.71 - LO: 10-2
NATIONALSTANDARDS:
United States - BUSPROG: Communications
TOPICS:
Keys To Good Communication
KEYWORDS:
Bloom's: Application
DATECREATED:
DATEMODIFIED:
Page13 Chapter 10 - Project Communications Management
28. Using the formula for calculating the number of communication channels, how many channels would five people
require?
a.
9
b.
10
c.
11
d.
14
ANSWER:
b
RATIONALE:
Feedback: Five people will have ten communication channels.
POINTS:
1
DIFFICULTY:
Difficulty: Moderate
REFERENCES:
p.432
QUESTIONTYPE:
Multiple Choice
HASVARIABLES:
False
LEARNINGOBJECTIVES:
INFO.SCHW.14.71 - LO: 10-2
NATIONALSTANDARDS:
United States - BUSPROG: Communications
TOPICS:
Keys To Good Communication
KEYWORDS:
Bloom's: Application
DATECREATED:
DATEMODIFIED:
29. A team has 10 communication channels between its various members. Using the formula for calculating the number of
communication channels, it can be deduced that the team has _____ members.
a.
2
b.
3
c.
5
d.
10
ANSWER:
c
RATIONALE:
Feedback: If a team has 10 communication channels between its various members, it can be deduced
that the team has five members by using the formula for calculating communication channels.
POINTS:
1
DIFFICULTY:
Difficulty: Moderate
REFERENCES: p.432
QUESTIONTYPE:Multiple Choice
HASVARIABLES:False
LEARNINGOBJE INFO.SCHW.14.71 - LO: 10-2
CTIVES:
NATIONALSTAND United States - BUSPROG: Communications
ARDS:
TOPICS:
Keys To Good Communication
KEYWORDS:
Bloom's: Application
DATECREATED:4/27/2018 3:51 PM
DATEMODIFIED:6/10/2018 3:12 PM
30. During which phase must project teams address important considerations for managing information (and often end up
updating business processes through improved communications)?
a.
c.
ANSWER:
closing
b.
execution
planning
b
d.
monitoring and controlling
Page14 Chapter 10 - Project Communications Management
Feedback: During project execution, project teams must address important considerations for
managing information, and they often end up updating business processes through improved
communications.
POINTS:
1
DIFFICULTY:
Difficulty: Easy
REFERENCES: p.436
QUESTIONTYPE:Multiple Choice
HASVARIABLES:False
LEARNINGOBJE INFO.SCHW.14.70 - LO: 10-1
CTIVES:
NATIONALSTAND United States - BUSPROG: Communications
ARDS:
TOPICS:
The Importance Of Project Communications Management
KEYWORDS:
Bloom's: Knowledge
DATECREATED:
DATEMODIFIED:
RATIONALE:
31. An example of push communication is _____.
a.
meetings
b.
video conferencing
c.
voice mails
d.
blogs
ANSWER:
c
RATIONALE:
Feedback: In push communication, information is sent or pushed to recipients without their request
via reports, e-mails, faxes, voice mails, and other means.
POINTS:
1
DIFFICULTY:
Difficulty: Easy
REFERENCES: p.437
QUESTIONTYPE:Multiple Choice
HASVARIABLES:False
LEARNINGOBJE INFO.SCHW.14.73 - LO: 10-4
CTIVES:
NATIONALSTAND United States - BUSPROG: Communications
ARDS:
TOPICS:
Managing Communications
KEYWORDS:
Bloom's: Knowledge
DATECREATED:
DATEMODIFIED:
32. An example of pull communication is _____.
a.
meetings
b.
video conferencing
c.
voice mails
d.
blogs
ANSWER:
d
RATIONALE:
Feedback: In pull communication, information is sent to recipients at their request via websites,
bulletin boards, e-learning, knowledge repositories like blogs, and other means.
Page15 Chapter 10 - Project Communications Management
POINTS:
1
DIFFICULTY:
Difficulty: Easy
REFERENCES: p.438
QUESTIONTYPE:Multiple Choice
HASVARIABLES:False
LEARNINGOBJE INFO.SCHW.14.73 - LO: 10-4
CTIVES:
NATIONALSTAND United States - BUSPROG: Communications
ARDS:
TOPICS:
Managing Communications
KEYWORDS:
Bloom's: Knowledge
DATECREATED:
DATEMODIFIED:
33. Which is true of push communication?
a. Information is sent only to recipients who request
b. This method ensures that the information is
the information.
understood by recipients.
c. Information is sent to recipients without their
d. This method ensures that the information is received
request.
by the recipients.
ANSWER:
c
RATIONALE:
Feedback: In push communication, information is sent or pushed to recipients without their request
via reports, e-mails, faxes, voice mails, and other means. This method ensures that the information is
distributed, but does not ensure that it was received or understood.
POINTS:
1
DIFFICULTY:
Difficulty: Easy
REFERENCES: p.437
QUESTIONTYPE:Multiple Choice
HASVARIABLES:False
LEARNINGOBJE INFO.SCHW.14.73 - LO: 10-4
CTIVES:
NATIONALSTAND United States - BUSPROG: Communications
ARDS:
TOPICS:
Managing Communications
KEYWORDS:
Bloom's: Knowledge
DATECREATED:
DATEMODIFIED:
34. According to the guidelines provided by Practical Communications, Inc., a(n) _____ is a medium that is “excellent”
for encouraging creative thinking.
a.
phone call
b.
e-mail
c.
meeting
d.
website
ANSWER:
b
RATIONALE:
Feedback: According to the guidelines provided by Practical Communications, Inc., an e-mail is a
medium that is “excellent” for encouraging creative thinking.
Page16 Chapter 10 - Project Communications Management
POINTS:
1
DIFFICULTY:
Difficulty: Easy
REFERENCES: p.438
QUESTIONTYPE:Multiple Choice
HASVARIABLES:False
LEARNINGOBJE INFO.SCHW.14.73 - LO: 10-4
CTIVES:
NATIONALSTAND United States - BUSPROG: Communications
ARDS:
TOPICS:
Managing Communications
KEYWORDS:
Bloom's: Knowledge
DATECREATED:
DATEMODIFIED:
35. Which communication method is most appropriate for assessing the commitment of project stakeholders?
a.
wiki
b.
e-mail
c.
website
d.
meeting
ANSWER:
d
RATIONALE:
Feedback: If you were trying to assess commitment of project stakeholders, a meeting would be the
most appropriate medium to use.
POINTS:
1
DIFFICULTY:
Difficulty: Easy
REFERENCES:
p.438
QUESTIONTYPE: Multiple Choice
HASVARIABLES: False
LEARNINGOBJECTINFO.SCHW.14.73 - LO: 10-4
IVES:
NATIONALSTANDAUnited States - BUSPROG: Communications
RDS:
TOPICS:
Managing Communications
KEYWORDS:
Bloom's: Knowledge
DATECREATED:
DATEMODIFIED:
36. According to the guidelines provided by Practical Communications, Inc., which is the most appropriate medium for
giving complex instructions?
a.
phone call
b.
e-mail
c.
meeting
d.
website
ANSWER:
c
RATIONALE:
Feedback: According to the guidelines provided by Practical Communications, Inc., a meeting is the
most appropriate medium for giving complex instructions.
POINTS:
1
DIFFICULTY:
Difficulty: Easy
REFERENCES: p.438
Page17 Chapter 10 - Project Communications Management
QUESTIONTYPE:Multiple Choice
HASVARIABLES:False
LEARNINGOBJE INFO.SCHW.14.73 - LO: 10-4
CTIVES:
NATIONALSTAND United States - BUSPROG: Communications
ARDS:
TOPICS:
Managing Communications
KEYWORDS:
Bloom's: Knowledge
DATECREATED:
DATEMODIFIED:
37. According to the guidelines provided by Practical Communications, Inc., what is the most appropriate medium for
addressing negative behavior?
a.
voice mail
b.
e-mail
c.
meeting
d.
website
ANSWER:
c
RATIONALE:
Feedback: According to the guidelines provided by Practical Communications, Inc., a meeting is the
most appropriate medium for addressing negative behavior.
POINTS:
1
DIFFICULTY:
Difficulty: Easy
REFERENCES: p.438
QUESTIONTYPE:Multiple Choice
HASVARIABLES:False
LEARNINGOBJE INFO.SCHW.14.73 - LO: 10-4
CTIVES:
NATIONALSTAND United States - BUSPROG: Communications
ARDS:
TOPICS:
Managing Communications
KEYWORDS:
Bloom's: Knowledge
DATECREATED:
DATEMODIFIED:
38. Which document addresses where the project stands in terms of meeting scope, time, and cost goals?
a. technical reports
b. status reports
c. progress reports
d. lessons-learned reports
ANSWER:
b
RATIONALE:
Feedback: Status reports address where the project stands in terms of meeting scope, time, and
cost goals.
POINTS:
1
DIFFICULTY:
Difficulty: Easy
REFERENCES:
p.440
QUESTIONTYPE:
Multiple Choice
HASVARIABLES:
False
Page18 Chapter 10 - Project Communications Management
LEARNINGOBJECTIVE INFO.SCHW.14.73 - LO: 10-4
S:
NATIONALSTANDARDS United States - BUSPROG: Communications
:
TOPICS:
Managing Communications
KEYWORDS:
Bloom's: Knowledge
DATECREATED:
DATEMODIFIED:
39. Which document describes where the project stands at a specific point in time?
a. progress reports
b. status reports
c. forecasts
d. lessons-learned reports
ANSWER:
b
RATIONALE:
Feedback: Status reports describe where the project stands at a specific point in time.
POINTS:
1
DIFFICULTY:
Difficulty: Easy
REFERENCES:
p.440
QUESTIONTYPE:
Multiple Choice
HASVARIABLES:
False
LEARNINGOBJECTIVES: INFO.SCHW.14.73 - LO: 10-4
NATIONALSTANDARDS: United States - BUSPROG: Communications
TOPICS:
Managing Communications
KEYWORDS:
Bloom's: Knowledge
DATECREATED:
DATEMODIFIED:
40. Which document describes what the project team has accomplished during a certain period?
a. progress reports
b. status reports
c. forecasts
d. lessons-learned reports
ANSWER:
a
RATIONALE:
Feedback: Progress reports describe what the project team has accomplished during a certain
period.
POINTS:
1
DIFFICULTY:
Difficulty: Easy
REFERENCES:
p.440
QUESTIONTYPE:
Multiple Choice
HASVARIABLES:
False
LEARNINGOBJECTIVES INFO.SCHW.14.73 - LO: 10-4
:
NATIONALSTANDARDS:United States - BUSPROG: Communications
TOPICS:
Managing Communications
KEYWORDS:
Bloom's: Knowledge
DATECREATED:
Page19 Chapter 10 - Project Communications Management
DATEMODIFIED:
41. Which document predicts future project status and progress based on past information and trends?
a.
progress reports
b.
status reports
c.
forecasts
d.
project updates
ANSWER:
c
RATIONALE:
Feedback: Forecasts predict future project status and progress based on past information and
trends.
POINTS:
1
DIFFICULTY:
Difficulty: Easy
REFERENCES:
p.440
QUESTIONTYPE:
Multiple Choice
HASVARIABLES:
False
LEARNINGOBJECTIVES INFO.SCHW.14.73 - LO: 10-4
:
NATIONALSTANDARDS:United States - BUSPROG: Communications
TOPICS:
Managing Communications
KEYWORDS:
Bloom's: Knowledge
DATECREATED:
DATEMODIFIED:
42. Which question is typically addressed by a project forecast?
a. How much more money will be needed to
b. Does the quality of output match our goals?
complete the project?
c. Are our clients satisfied with the speed and
d. How comfortable are employees with the software and
quality of work on this project?
technology being used on the project?
ANSWER:
a
RATIONALE:
Feedback: Forecasts predict future project status and progress based on past information and trends.
How long will it take to finish the project based on how things are going? How much more money
will be needed to complete the project?
POINTS:
1
DIFFICULTY:
Difficulty: Moderate
REFERENCES: p.440
QUESTIONTYPE:Multiple Choice
HASVARIABLES:False
LEARNINGOBJE INFO.SCHW.14.73 - LO: 10-4
CTIVES:
NATIONALSTAND United States - BUSPROG: Communications
ARDS:
TOPICS:
Managing Communications
KEYWORDS:
Bloom's: Comprehension
DATECREATED:
DATEMODIFIED:
Page20 Chapter 10 - Project Communications Management
43. What is e-mail communication is most suited for?
a. assessing commitment to a project
b. building consensus among disputing parties
c. mediating a conflict between multiple parties
d. communicating simple information
ANSWER:
d
RATIONALE:
Feedback: E-mail is not appropriate for assessing commitment, building consensus, mediating a
conflict, resolving a misunderstanding, making an ironic statement, conveying a reference document,
reinforcing one’s authority, or maintaining confidentiality.
POINTS:
1
DIFFICULTY:
Difficulty: Easy
REFERENCES: p.438
QUESTIONTYPE:Multiple Choice
HASVARIABLES:False
LEARNINGOBJE INFO.SCHW.14.75 - LO: 10-6
CTIVES:
NATIONALSTAND United States - BUSPROG: Communications
ARDS:
TOPICS:
Suggestions For Improving Project Communications
KEYWORDS:
Bloom's: Knowledge
DATECREATED:
DATEMODIFIED:
44. A(n) _____ is a website that enables anyone who accesses it to contribute or modify its content.
a.
intranet
b.
blog
c.
forum
d.
wiki
ANSWER:
d
RATIONALE:
Feedback: A wiki is a website that enables anyone who accesses it to contribute or modify its
content.
POINTS:
1
DIFFICULTY:
Difficulty: Easy
REFERENCES:
p.445-446
QUESTIONTYPE:
Multiple Choice
HASVARIABLES:
False
LEARNINGOBJECTIVES INFO.SCHW.14.75 - LO: 10-6
:
NATIONALSTANDARDS:United States - BUSPROG: Communications
TOPICS:
Suggestions For Improving Projects Communications
KEYWORDS:
Bloom's: Knowledge
DATECREATED:
DATEMODIFIED:
45. The _____ line for any e-mail messages you write should clearly state the intention of the e-mail.
a.
to
b.
from
c.
subject
d.
cc
Page21 Chapter 10 - Project Communications Management
c
Feedback: The subject line for any e-mail message you write should clearly state the intention of
the e-mail.
POINTS:
1
DIFFICULTY:
Difficulty: Easy
REFERENCES:
p.446
QUESTIONTYPE:
Multiple Choice
HASVARIABLES:
False
LEARNINGOBJECTIVE INFO.SCHW.14.75 - LO: 10-6
S:
NATIONALSTANDARD United States - BUSPROG: Communications
S:
TOPICS:
Suggestions For Improving Project Communications
KEYWORDS:
Bloom's: Knowledge
DATECREATED:
DATEMODIFIED:
ANSWER:
RATIONALE:
46. Which is a guideline that project managers should follow when communicating with teams through e-mail?
a. Always reply to all the people to whom the initial
b. If the entire message can fit in the subject line,
message was sent.
put it there.
c. Minimize the total number of e-mails by including
d. Continue replying to e-mail messages without
as many subjects as possible in a single e-mail.
changing the subject line to maintain continuity.
ANSWER:
b
RATIONALE:
Feedback: Use meaningful subject lines in e-mails so readers can quickly see what information the
message contains. If the entire message can fit in the subject line, put it there.
POINTS:
1
DIFFICULTY:
Difficulty: Easy
REFERENCES: p.447
QUESTIONTYPE:Multiple Choice
HASVARIABLES:False
LEARNINGOBJE INFO.SCHW.14.75 - LO: 10-6
CTIVES:
NATIONALSTAND United States - BUSPROG: Communications
ARDS:
TOPICS:
Suggestions For Improving Project Communications
KEYWORDS:
Bloom's: Knowledge
DATECREATED:
DATEMODIFIED:
47. The items discussed in a(n) _____ include reflections on whether project goals were met, whether the project was
successful or not, causes of variances on the project, reasoning behind corrective actions chosen, use of different project
management tools and techniques, and personal words of wisdom based on team members’ experiences.
a.
c.
ANSWER:
final project report
b.
design document
audit report
d
d.
lessons-learned report
Page22 Chapter 10 - Project Communications Management
Feedback: Some items discussed in lessons-learned reports include reflections on whether project
goals were met, whether the project was successful or not, causes of variances on the project, the
reasoning behind corrective actions chosen, use of different project management tools and techniques,
and personal words of wisdom based on team members’ experiences.
POINTS:
1
DIFFICULTY:
Difficulty: Moderate
REFERENCES: p.449-450
QUESTIONTYPE:Multiple Choice
HASVARIABLES:False
LEARNINGOBJE INFO.SCHW.14.75 - LO: 10-6
CTIVES:
NATIONALSTAND United States - BUSPROG: Communications
ARDS:
TOPICS:
Suggestions For Improving Project Communications
KEYWORDS:
Bloom's: Comprehension
DATECREATED:
DATEMODIFIED:
RATIONALE:
48. What documents include a complete set of organized project records that provide an accurate history of the project?
a.
project archives
b.
forecasts
c.
project plans
d.
project notes
ANSWER:
a
RATIONALE:
Feedback: Project archives are a complete set of organized project records that provide an accurate
history of the project. These archives can provide valuable information for future projects as well.
POINTS:
1
DIFFICULTY:
Difficulty: Easy
REFERENCES: p.450
QUESTIONTYPE:Multiple Choice
HASVARIABLES:False
LEARNINGOBJE INFO.SCHW.14.75 - LO: 10-6
CTIVES:
NATIONALSTAND United States - BUSPROG: Communications
ARDS:
TOPICS:
Suggestions For Improving Project Communications
KEYWORDS:
Bloom's: Knowledge
DATECREATED:
DATEMODIFIED:
Completion
49. Many experts agree that the greatest threat to the success of any project, especially information technology projects, is
a failure to _____.
ANSWER:
POINTS:
communicate
1
Page23 Chapter 10 - Project Communications Management
DIFFICULTY:
REFERENCES:
QUESTIONTYPE:
HASVARIABLES:
LEARNINGOBJECTIVES:
NATIONALSTANDARDS:
TOPICS:
KEYWORDS:
DATECREATED:
DATEMODIFIED:
Difficulty: Easy
p.426
Completion
False
INFO.SCHW.14.70 - LO: 10-1
United States - BUSPROG: Communications
The Importance Of Project Communications Management
Bloom's: Knowledge
50. The outputs of the _____ process are communications management plan and project documents updates.
ANSWER:
planning communications management
POINTS:
1
DIFFICULTY:
Difficulty: Easy
REFERENCES:
p.427
QUESTIONTYPE:
Completion
HASVARIABLES:
False
LEARNINGOBJECTIVES:
INFO.SCHW.14.70 - LO: 10-1
NATIONALSTANDARDS:
United States - BUSPROG: Communications
TOPICS:
The Importance Of Project Communications Management
KEYWORDS:
Bloom's: Knowledge
DATECREATED:
DATEMODIFIED:
51. _____ communications involves ensuring that stakeholder communication needs are met.
ANSWER:
Monitoring
POINTS:
1
DIFFICULTY:
Difficulty: Easy
REFERENCES:
p.427
QUESTIONTYPE:
Completion
HASVARIABLES:
False
LEARNINGOBJECTIVES:
INFO.SCHW.14.70 - LO: 10-1
NATIONALSTANDARDS:
United States - BUSPROG: Communications
TOPICS:
The Importance Of Project Communications Management
KEYWORDS:
Bloom's: Knowledge
DATECREATED:
DATEMODIFIED:
52. _____ can create communication problems; words may have different meanings in different languages.
ANSWER:
Language barriers
POINTS:
1
DIFFICULTY:
Difficulty: Easy
REFERENCES:
p.429
Page24 Chapter 10 - Project Communications Management
QUESTIONTYPE:
HASVARIABLES:
LEARNINGOBJECTIVES:
NATIONALSTANDARDS:
TOPICS:
KEYWORDS:
DATECREATED:
DATEMODIFIED:
Completion
False
INFO.SCHW.14.71 - LO: 10-2
United States - BUSPROG: Communications
Keys To Good Communication
Bloom's: Knowledge
53. Project managers should try to _____ the size of teams or subteams to avoid making communications too complex.
ANSWER:
limit
decrease
POINTS:
1
DIFFICULTY:
Difficulty: Easy
REFERENCES:
p.432
QUESTIONTYPE:
Completion
HASVARIABLES:
False
LEARNINGOBJECTIVES:
INFO.SCHW.14.71 - LO: 10-2
NATIONALSTANDARDS:
United States - BUSPROG: Communications
TOPICS:
Keys To Good Communication
KEYWORDS:
Bloom's: Knowledge
DATECREATED:
DATEMODIFIED:
54. Many information technology professionals work on _____ projects where they never meet their project sponsors,
other team members, or other project stakeholders.
ANSWER:
virtual
POINTS:
1
DIFFICULTY:
Difficulty: Easy
REFERENCES:
p.433
QUESTIONTYPE:
Completion
HASVARIABLES:
False
LEARNINGOBJECTIVES:
INFO.SCHW.14.71 - LO: 10-2
NATIONALSTANDARDS:
United States - BUSPROG: Communications
TOPICS:
Keys To Good Communication
KEYWORDS:
Bloom's: Knowledge
DATECREATED:
DATEMODIFIED:
55. A(n) _____ is a document that guides project communications.
ANSWER:
communications management plan
POINTS:
1
DIFFICULTY:
Difficulty: Easy
REFERENCES:
p.434
Page25 Chapter 10 - Project Communications Management
QUESTIONTYPE:
HASVARIABLES:
LEARNINGOBJECTIVES:
NATIONALSTANDARDS:
TOPICS:
KEYWORDS:
DATECREATED:
DATEMODIFIED:
Completion
False
INFO.CHW.14.72 - LO: 10-3
United States - BUSPROG: Communications
Planning Communications Management
Bloom's: Knowledge
56. A(n) _____ must include suggested methods or technologies for conveying information.
ANSWER:
communications management plan
POINTS:
1
DIFFICULTY:
Difficulty: Easy
REFERENCES:
p.434
QUESTIONTYPE:
Completion
HASVARIABLES:
False
LEARNINGOBJECTIVES:
INFO.CHW.14.72 - LO: 10-3
NATIONALSTANDARDS:
United States - BUSPROG: Communications
TOPICS:
Planning Communications Management
KEYWORDS:
Bloom's: Knowledge
DATECREATED:
DATEMODIFIED:
57. The _____ analysis includes information such as the contact person for the information, when the information is due,
and the preferred format for the information.
ANSWER:
stakeholder communications
POINTS:
1
DIFFICULTY:
Difficulty: Easy
REFERENCES:
p.434
QUESTIONTYPE:
Completion
HASVARIABLES:
False
LEARNINGOBJECTIVES:
INFO.CHW.14.72 - LO: 10-3
NATIONALSTANDARDS:
United States - BUSPROG: Communications
TOPICS:
Planning Communications Management
KEYWORDS:
Bloom's: Knowledge
DATECREATED:
DATEMODIFIED:
58. _____ communication happens when two or more people to exchange information via meetings, phone calls, or video
conferencing.
ANSWER:
Interactive
POINTS:
1
DIFFICULTY:
Difficulty: Easy
REFERENCES:
p.437
Page26 Chapter 10 - Project Communications Management
QUESTIONTYPE:
HASVARIABLES:
LEARNINGOBJECTIVES:
NATIONALSTANDARDS:
TOPICS:
KEYWORDS:
DATECREATED:
DATEMODIFIED:
Completion
False
INFO.SCHW.14.73 - LO: 10-4
United States - BUSPROG: Communications
Managing Communications
Bloom's: Knowledge
59. While trying to assess commitment of project stakeholders, a(n) _____ meeting or a Web conference might be the
most appropriate medium to use.
ANSWER:
face-to-face
face to face
POINTS:
1
DIFFICULTY:
Difficulty: Easy
REFERENCES:
p.439
QUESTIONTYPE:
Completion
HASVARIABLES:
False
LEARNINGOBJECTIVES:
INFO.SCHW.14.73 - LO: 10-4
NATIONALSTANDARDS:
United States - BUSPROG: Communications
TOPICS:
Managing Communications
KEYWORDS:
Bloom's: Knowledge
DATECREATED:
DATEMODIFIED:
60. _____ are normally provided as status reports or progress reports.
ANSWER:
Performance reports
POINTS:
1
DIFFICULTY:
Difficulty: Easy
REFERENCES:
p.440
QUESTIONTYPE:
Completion
HASVARIABLES:
False
LEARNINGOBJECTIVES:
INFO.SCHW.14.73 - LO: 10-4
NATIONALSTANDARDS:
United States - BUSPROG: Communications
TOPICS:
Managing Communications
KEYWORDS:
Bloom's: Knowledge
DATECREATED:
DATEMODIFIED:
61. _____ often create consolidated progress reports based on the information received from team members.
ANSWER:
Team leaders
POINTS:
1
DIFFICULTY:
Difficulty: Easy
REFERENCES:
p.440
Page27 Chapter 10 - Project Communications Management
QUESTIONTYPE:
HASVARIABLES:
LEARNINGOBJECTIVES:
NATIONALSTANDARDS:
TOPICS:
KEYWORDS:
DATECREATED:
DATEMODIFIED:
Completion
False
INFO.SCHW.14.73 - LO: 10-4
United States - BUSPROG: Communications
Managing Communications
Bloom's: Knowledge
62. An important technique for _____ is the status review meeting.
ANSWER:
performance reporting
POINTS:
1
DIFFICULTY:
Difficulty: Easy
REFERENCES:
p.441
QUESTIONTYPE:
Completion
HASVARIABLES:
False
LEARNINGOBJECTIVES:
INFO.SCHW.14.73 - LO: 10-4
NATIONALSTANDARDS:
United States - BUSPROG: Communications
TOPICS:
Managing Communications
KEYWORDS:
Bloom's: Knowledge
DATECREATED:
DATEMODIFIED:
63. The main goal of controlling communications is to ensure the optimal flow of information throughout the entire
_____.
ANSWER:
project life cycle
POINTS:
1
DIFFICULTY:
Difficulty: Easy
REFERENCES:
p.441
QUESTIONTYPE:
Completion
HASVARIABLES:
False
LEARNINGOBJECTIVES:
INFO.SCHW.14.74 - LO: 10-5
NATIONALSTANDARDS:
United States - BUSPROG: Communications
TOPICS:
Controlling Communications
KEYWORDS:
Bloom's: Knowledge
DATECREATED:
DATEMODIFIED:
64. A(n) _____ can be a vehicle for fostering team building and reinforcing expectations, roles, relationships, and
commitment to the project.
ANSWER:
well-run meeting
well run
meeting
POINTS:
1
DIFFICULTY:
Difficulty: Easy
Page28 Chapter 10 - Project Communications Management
REFERENCES:
QUESTIONTYPE:
HASVARIABLES:
LEARNINGOBJECTIVES:
NATIONALSTANDARDS:
TOPICS:
KEYWORDS:
DATECREATED:
DATEMODIFIED:
p.443
Completion
False
INFO.SCHW.14.75 - LO: 10-6
United States - BUSPROG: Communications
Suggestions For Improving Project Communications
Bloom's: Knowledge
65. All meetings must have a(n) _____ and intended outcome.
ANSWER:
purpose
POINTS:
1
DIFFICULTY:
Difficulty: Easy
REFERENCES:
p.444
QUESTIONTYPE:
Completion
HASVARIABLES:
False
LEARNINGOBJECTIVES:
INFO.SCHW.14.75 - LO: 10-6
NATIONALSTANDARDS:
United States - BUSPROG: Communications
TOPICS:
Suggestions For Improving Project Communications
KEYWORDS:
Bloom's: Knowledge
DATECREATED:
DATEMODIFIED:
66. A(n) _____ forces meeting organizers to plan the meeting and gives potential participants the chance to decide
whether they need to attend.
ANSWER:
agenda
POINTS:
1
DIFFICULTY:
Difficulty: Easy
REFERENCES:
p.444
QUESTIONTYPE:
Completion
HASVARIABLES:
False
LEARNINGOBJECTIVES:
INFO.SCHW.14.75 - LO: 10-6
NATIONALSTANDARDS:
United States - BUSPROG: Communications
TOPICS:
Suggestions For Improving Project Communications
KEYWORDS:
Bloom's: Knowledge
DATECREATED:
DATEMODIFIED:
67. A(n) _____ allows users to create custom websites to access documents and applications stored on shared devices.
ANSWER:
SharePoint portal
POINTS:
1
DIFFICULTY:
Difficulty: Easy
REFERENCES:
p.445
Page29 Chapter 10 - Project Communications Management
QUESTIONTYPE:
HASVARIABLES:
LEARNINGOBJECTIVES:
NATIONALSTANDARDS:
TOPICS:
KEYWORDS:
DATECREATED:
DATEMODIFIED:
Completion
False
INFO.SCHW.14.75 - LO: 10-6
United States - BUSPROG: Communications
Suggestions For Improving Project Communications
Bloom's: Knowledge
68. _____ are journals on the Web that allow users to write entries, respond to another poster’s comments, create links,
upload pictures, and post comments to journal entries.
ANSWER:
Blogs
POINTS:
1
DIFFICULTY:
Difficulty: Easy
REFERENCES:
p.453
QUESTIONTYPE:
Completion
HASVARIABLES:
False
LEARNINGOBJECTIVES:
INFO.SCHW.14.76 - LO: 10-7
NATIONALSTANDARDS:
United States - BUSPROG: Communications
TOPICS:
Using Software To Assist In Project Communication
KEYWORDS:
Bloom's: Knowledge
DATECREATED:
DATEMODIFIED:
Essay
69. What are the three main processes in project communications management? Briefly describe each process.
ANSWER:
1. Planning communications management involves determining the information and communications
needs of the stakeholders. Who needs what information? When will they need it? How will the
information be given to them? The outputs of this process include a communications management
plan, project management plan updates, and project documents updates.
2. Managing communications involves creating, distributing, storing, retrieving, and disposing of
project communications based on the communications management plan. The main outputs of this
process are project communications, project management plan updates, project documents updates,
and organizational process assets updates. Recall from Chapter 4 that organizational process assets
include formal and informal plans, policies, procedures, guidelines, information systems, financial
systems, management systems, lessons learned, and historical information. These assets help people
understand, follow, and improve business processes in an organization.
3. Monitoring communications involves ensuring that stakeholder communication needs are met.
POINTS:
1
DIFFICULTY:
Difficulty: Moderate
REFERENCES: p.427
QUESTIONTYPE:Essay
HASVARIABLES:False
LEARNINGOBJE INFO.SCHW.14.70 - LO: 10-1
CTIVES:
Page30 Chapter 10 - Project Communications Management
NATIONALSTAND United States - BUSPROG: Communications
ARDS:
TOPICS:
The Importance Of Project Communications Management
KEYWORDS:
Bloom's: Comprehension
DATECREATED:
DATEMODIFIED:
70. Describe the concepts of informal methods for distributing information. How do they compare to formal methods for
distributing information?
ANSWER:
It is not enough for project team members to submit status reports to their project managers and other
stakeholders and assume that everyone who needs to know that information will read the reports.
Some technical professionals might assume that submitting the appropriate status reports is sufficient
because they are introverts and prefer communicating that way. Occasionally, that approach might
work, but many people prefer informal communications. 75 percent of the general population are
extroverts, so they enjoy talking to other people. Often, many nontechnical professionals—from
colleagues to managers—prefer to have a two-way conversation about project information, rather than
reading detailed reports, e-mails, or Web pages to try to find pertinent information.
Many colleagues and managers want to know the people working on their projects and develop a
trusting relationship with them. They use informal discussions about the project to develop these
relationships. Therefore, project managers must be good at nurturing relationships through good
communication. Many experts believe that the difference between good project managers and
excellent project managers is their ability to nurture relationships and use empathic listening skills.
Effective creation and distribution of information depends on project managers and project team
members having good communication skills. Communicating includes many different dimensions
such as writing, speaking, and listening, and project personnel need to use all of these dimensions in
their daily routines. In addition, different people respond positively to different levels or types of
communication. For example, a project sponsor may prefer to stay informed through informal
discussions held once a week over coffee. The project manager needs to be aware of this preference
and take advantage of it. The project sponsor will give better feedback about the project during these
informal talks than through some other form of communication. Informal conversations allow the
project sponsor to exercise a leadership role and provide insights and information that are critical to
the success of the project and the organization as a whole. Short face-to-face meetings are often more
effective than electronic communications, particularly for sensitive information.
POINTS:
1
DIFFICULTY:
Difficulty: Moderate
REFERENCES: p.430-431
QUESTIONTYPE:Essay
HASVARIABLES:False
LEARNINGOBJE INFO.SCHW.14.71 - LO: 10-2
CTIVES:
NATIONALSTAND United States - BUSPROG: Communications
ARDS:
TOPICS:
Keys To Good
Communication
KEYWORDS:
Bloom's: Comprehension
DATECREATED:
DATEMODIFIED:
Page31 Chapter 10 - Project Communications Management
71. How do you determine the number of communications channels? How does the number of people involved in a
project affect this value? How can project managers control this value?
ANSWER:
An important aspect of information distribution is the number of people involved in a project. As the
number of people involved increases, the complexity of communications increases because there are
more communications channels or pathways through which people can communicate. There is a
simple formula for determining the number of communications channels as the number of people
involved in a project increases. You can calculate the number of communications channels as follows:
number of communications channels = n(n-1)/2
where n is the number of people involved.
For example, two people have one communications channel: (2(2–1))/2 = 1. Three people have three
channels: (3(3–1))/2 = 3. Four people have six channels, five people have ten, and so on. As the
number of people communicating increases above three, the number of communications channels
increases rapidly. Project managers should try to limit the size of teams or sub teams to avoid making
communications too complex.
POINTS:
1
DIFFICULTY:
Difficulty: Moderate
REFERENCES: p.432
QUESTIONTYPE:Essay
HASVARIABLES:False
LEARNINGOBJE INFO.SCHW.14.71 - LO: 10-2
CTIVES:
NATIONALSTAND United States - BUSPROG: Communications
ARDS:
TOPICS:
Keys To Good Communication
KEYWORDS:
Bloom's: Comprehension
DATECREATED:
DATEMODIFIED:
72. What is performance reporting? What are some methods used for performance reporting?
ANSWER:
Performance reporting keeps stakeholders informed about how resources are being used to achieve
project objectives. It also motivates workers to have some progress to report. Progress reports can be
considered as a super tool —a tool that is extensively used and has been found to improve project
performance. Performance reports are normally provided as status reports or progress reports. Many
people use the two terms interchangeably, but some people distinguish between them as follows:
Progress reports describe what the project team has accomplished during a certain period. Many
projects have each team member prepare a monthly or sometimes weekly progress report. Team
leaders often create consolidated progress reports based on the information received from team
members.
Status reports describe where the project stands at a specific point in time. Status reports address
where the project stands in terms of meeting scope, time, and cost goals. How much money has been
spent to date? How long did it take to do certain tasks? Is work being accomplished as planned?
Status reports can take various formats depending on the stakeholders’ needs.
Page32 Chapter 10 - Project Communications Management
Forecasts predict future project status and progress based on past information and trends. How long
will it take to finish the project based on how things are going? How much more money will be
needed to complete the project? Project managers can also use earned value management to answer
these questions by estimating the budget at completion and projected completion date based on how
the project is progressing.
Another important technique for performance reporting is the status review meeting. Status review
meetings are a good way to highlight information provided in important project documents, empower
people to be accountable for their work, and have face-to-face discussions about important project
issues. Many program and project managers hold periodic status review meetings to exchange
important project information and motivate people to make progress on their parts of the project.
Likewise, many top managers hold monthly or quarterly status review meetings where program and
project managers must report overall status information.
POINTS:
1
DIFFICULTY:
Difficulty: Moderate
REFERENCES: p.440-441
QUESTIONTYPE:Essay
HASVARIABLES:False
LEARNINGOBJE INFO.SCHW.14.73 - LO: 10-4
CTIVES:
NATIONALSTAND United States - BUSPROG: Communications
ARDS:
TOPICS:
Managing Communications
KEYWORDS:
Bloom's: Comprehension
DATECREATED:
DATEMODIFIED:
73. What are the guidelines for conducting effective meetings?
ANSWER:
•Determine if a meeting can be avoided. Do not have a meeting if there is a better way to achieve the
objective at hand.
•Define the purpose and intended outcome of the meeting. Be specific about what should happen as a
result of the meeting. Is the purpose to brainstorm ideas, provide status information, or solve a
problem? Make the purpose of a meeting very clear to all meeting planners and participants.
•Determine who should attend the meeting. Many meetings are most effective with the minimum
number of participants possible, especially if decisions must be made.
•Provide an agenda to participants before the meeting. Meetings are most effective when the
participants come prepared.
•Prepare handouts and visual aids, and make logistical arrangements ahead of time. By creating
handouts and visual aids, you must organize thoughts and ideas. This usually helps the entire meeting
run more effectively.
•Run the meeting professionally. Introduce people, restate the purpose of the meeting, and state any
ground rules that attendees should follow.
Page33 Chapter 10 - Project Communications Management
•Set the ground rules for the meeting. State up front how the meeting will be run.
•Build relationships. Depending on the culture of the organization and project, it may help to build
relationships by making meetings fun experiences.
POINTS:
1
DIFFICULTY:
Difficulty: Moderate
REFERENCES: p.443-445
QUESTIONTYPE:Essay
HASVARIABLES:False
LEARNINGOBJE INFO.SCHW.14.75 - LO: 10-6
CTIVES:
NATIONALSTAND United States - BUSPROG: Communications
ARDS:
TOPICS:
Suggestions For Improving Project Communications
KEYWORDS:
Bloom's: Comprehension
DATECREATED:
DATEMODIFIED:
Page34
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