Chapter 10 - Project Communications Management True False

Chapter 10 - Project Communications Management True / False 1. Project members should either have strong technical skills or soft skills.  a. True  b. False ANSWER: False RATIONALE: Feedback: For projects to succeed, every project team member needs both types of skills, and needs to develop them continuously through formal education and on-the-job training. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.427 QUESTIONTYPE:True / False HASVARIABLES:False LEARNINGOBJE INFO.SCHW.14.70 - LO: 10-1 CTIVES: NATIONALSTAND United States - BUSPROG: - Comprehension ARDS: TOPICS: The Importance Of Project Communications Management KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED:  2. Adding more people to a project that is falling behind schedule often causes more setbacks because of the increased complexity of communications.  a. True  b. False ANSWER: True RATIONALE: Feedback: Many top managers think they can just add more people to a project that is falling behind schedule. Unfortunately, this approach often causes more setbacks because of the increased complexity of communications. POINTS: 1 DIFFICULTY: Difficulty: Moderate REFERENCES: p.428 QUESTIONTYPE:True / False HASVARIABLES:False LEARNINGOBJE INFO.SCHW.14.71 - LO: 10-2 CTIVES: NATIONALSTAND United States - BUSPROG: Communications ARDS: TOPICS: Keys To Good Communication KEYWORDS: Bloom's: Comprehension DATECREATED: DATEMODIFIED:  Page1 Chapter 10 - Project Communications Management 3. People have different personality traits that often affect their communication preferences.  a. True  b. False ANSWER: True RATIONALE: Feedback: It is important to understand individual and group preferences for communications. People have different personality traits that often affect their communication preferences. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.429 QUESTIONTYPE:True / False HASVARIABLES:False LEARNINGOBJE INFO.SCHW.14.71 - LO: 10-2 CTIVES: NATIONALSTAND United States - BUSPROG: Communications ARDS: TOPICS: Keys To Good Communication KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED:  4. Rarely does the receiver interpret a message exactly as the sender intended.  a. True  b. False ANSWER: True RATIONALE: Feedback: The receiver of information rarely interprets it exactly as the sender intended. Therefore, it is important to provide several methods of communication, such as written words, visuals, videos, and meetings, and an environment that promotes open dialogue. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.429 QUESTIONTYPE:True / False HASVARIABLES:False LEARNINGOBJE INFO.SCHW.14.71 - LO: 10-2 CTIVES: NATIONALSTAND United States - BUSPROG: Communications ARDS: TOPICS: Keys To Good Communication KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED:  5. Geographic location and cultural background have no impact on communications. a. True  Page2 Chapter 10 - Project Communications Management  b. False False Feedback: Geographic location and cultural background affect the complexity of project communications. If project stakeholders are in different countries, it is often difficult or impossible to schedule times for two-way communication during normal working hours. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.429 QUESTIONTYPE:True / False HASVARIABLES:False LEARNINGOBJE INFO.SCHW.14.71 - LO: 10-2 CTIVES: NATIONALSTAND United States - BUSPROG: Communications ARDS: TOPICS: Keys To Good Communication KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED:  ANSWER: RATIONALE: 6. It is extremely important to document any changes in technical specifications that might affect product performance.  a. True  b. False ANSWER: True RATIONALE: Feedback: Project communication management involves the inclusion of detailed technical information that affects critical performance features of products or services developed in a project. It is even more important to document any changes in technical specifications that might affect product performance. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.431 QUESTIONTYPE:True / False HASVARIABLES:False LEARNINGOBJE INFO.SCHW.14.71 - LO: 10-2 CTIVES: NATIONALSTAND United States - BUSPROG: - Comprehension ARDS: TOPICS: Keys To Good Communication KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED:  7. Communication becomes simpler when you increase the number of team members. a. True b. False   Page3 Chapter 10 - Project Communications Management False Feedback: An important aspect of communications is the number of people involved in a project. As the number increases, the complexity of communication increases because there are more channels or pathways through which people can communicate. Communication becomes more complex as you increase team size. POINTS: 1 DIFFICULTY: Difficulty: Moderate REFERENCES: p.432 QUESTIONTYPE:True / False HASVARIABLES:False LEARNINGOBJE INFO.SCHW.14.71 - LO: 10-2 CTIVES: NATIONALSTAND United States - BUSPROG: Communications ARDS: TOPICS: Keys To Good Communication KEYWORDS: Bloom's: Comprehension DATECREATED: DATEMODIFIED:  ANSWER: RATIONALE: 8. In a project, communicating badly exponentially increases the possibility of making mistakes.  a. True  b. False ANSWER: True RATIONALE: Feedback: Communicating badly exponentially increases the possibility of making fatal mistakes. A large-scale project has a lot of moving parts, which makes it that much easier to break down. Communication is the oil that keeps everything working properly. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.433 QUESTIONTYPE:True / False HASVARIABLES:False LEARNINGOBJE INFO.SCHW.14.71 - LO: 10-2 CTIVES: NATIONALSTAND United States - BUSPROG: Communications ARDS: TOPICS: Keys To Good Communication KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED:  9. The communications management plan varies with the needs of the project.  a. True  b. False ANSWER: True Page4 Chapter 10 - Project Communications Management Feedback: Because communication is so important on projects, every project should include a communications management plan—a document that guides project communications. The communications management plan varies with the needs of the project. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.434 QUESTIONTYPE:True / False HASVARIABLES:False LEARNINGOBJE INFO.CHW.14.72 - LO: 10-3 CTIVES: NATIONALSTAND United States - BUSPROG: Communications ARDS: TOPICS: Planning Communications Management KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED:  RATIONALE: 10. Most WBSs include a section for project communications to ensure that reporting key information is a project deliverable.  a. True  b. False ANSWER: True RATIONALE: Feedback: Information about the content of essential project communications comes from the work breakdown structure (WBS). In fact, many WBSs include a section for project communications to ensure that reporting key information is a project deliverable. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.435 QUESTIONTYPE:True / False HASVARIABLES:False LEARNINGOBJE INFO.CHW.14.72 - LO: 10-3 CTIVES: NATIONALSTAND United States - BUSPROG: Communications ARDS: TOPICS: Planning Communications Management KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED:  11. Project managers must assess the needs of the organization, the project, and individuals in determining which communication medium to use, and when.  a. True  b. False ANSWER: True Page5 Chapter 10 - Project Communications Management Feedback: Project managers must assess the needs of the organization, the project, and individuals in determining which communication medium to use, and when. They must also be aware of new technologies that can enhance communications and collaboration. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.439 QUESTIONTYPE:True / False HASVARIABLES:False LEARNINGOBJE INFO.SCHW.14.73 - LO: 10-4 CTIVES: NATIONALSTAND United States - BUSPROG: Communications ARDS: TOPICS: Managing Communications KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED:  RATIONALE: 12. Status reports should be written in a consistent format, regardless of the stakeholders’ needs.  a. True  b. False ANSWER: False RATIONALE: Feedback: Status reports describe where the project stands at a specific point in time. Status reports can take various formats depending on the stakeholders’ needs. POINTS: 1 DIFFICULTY: Difficulty: Moderate REFERENCES: p.440 QUESTIONTYPE:True / False HASVARIABLES:False LEARNINGOBJE INFO.SCHW.14.73 - LO: 10-4 CTIVES: NATIONALSTAND United States - BUSPROG: Communications ARDS: TOPICS: Managing Communications KEYWORDS: Bloom's: Comprehension DATECREATED: DATEMODIFIED:  13. A facilitator can help the team solve any communication problems.  a. True  b. False ANSWER: True RATIONALE: Feedback: It is often beneficial to have a facilitator from outside the project team assess how well communications are working. A facilitator can also help the team solve any communication problems. Page6 Chapter 10 - Project Communications Management POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.441 QUESTIONTYPE:True / False HASVARIABLES:False LEARNINGOBJE INFO.SCHW.14.74 - LO: 10-5 CTIVES: NATIONALSTAND United States - BUSPROG: Communications ARDS: TOPICS: Controlling Communications KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED:  14. Good information technology project managers must have strong technical and communication skills.  a. True  b. False ANSWER: True RATIONALE: Feedback: Most IT professionals enter the field because of their technical skills. Most find, however, that communication skills are the key to advancing in their careers, especially if they want to become good project managers. POINTS: 1 DIFFICULTY: Difficulty: Moderate REFERENCES: p.442 QUESTIONTYPE:True / False HASVARIABLES:False LEARNINGOBJE INFO.SCHW.14.75 - LO: 10-6 CTIVES: NATIONALSTAND United States - BUSPROG: Communications ARDS: TOPICS: Suggestions For Improving Project Communications KEYWORDS: Bloom's: Comprehension DATECREATED: DATEMODIFIED:  15. Do not have a meeting if there is a better way of achieving the objective at hand.  a. True  b. False ANSWER: True RATIONALE: Feedback: One of the guidelines for conducting meetings is to determine if a meeting can be avoided. Do not have a meeting if there is a better way of achieving the objective at hand. POINTS: 1 DIFFICULTY: Difficulty: Easy Page7 Chapter 10 - Project Communications Management REFERENCES: p.443 QUESTIONTYPE:True / False HASVARIABLES:False LEARNINGOBJE INFO.SCHW.14.75 - LO: 10-6 CTIVES: NATIONALSTAND United States - BUSPROG: Communications ARDS: TOPICS: Suggestions For Improving Project Communications KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED:  16. Minutes must be a comprehensive report of the meeting that was scheduled.  a. True  b. False ANSWER: False RATIONALE: Feedback: Minutes should be short and focus on the crucial decisions and action items from the meeting. POINTS: 1 DIFFICULTY: Difficulty: Moderate REFERENCES: p.444 QUESTIONTYPE: True / False HASVARIABLES: False LEARNINGOBJECTIVE INFO.SCHW.14.75 - LO: 10-6 S: NATIONALSTANDARDS United States - BUSPROG: Communications : TOPICS: Suggestions For Improving Project Communications KEYWORDS: Bloom's: Comprehension DATECREATED: DATEMODIFIED: 17. E-mail is the most appropriate medium for all types of communications.  a. True  b. False ANSWER: False RATIONALE: Feedback: E-mail is not an appropriate medium for the following types of communications: assessing commitment, building consensus, mediating a conflict, resolving a misunderstanding, making an ironic statement, conveying a reference document, reinforcing one’s authority, or maintaining confidentiality. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.438 QUESTIONTYPE:True / False Page8 Chapter 10 - Project Communications Management HASVARIABLES:False LEARNINGOBJE INFO.SCHW.14.75 - LO: 10-6 CTIVES: NATIONALSTAND United States - BUSPROG: Communications ARDS: TOPICS: Suggestions For Improving Project Communications KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED:  18. The project manager often combines information from all of the lessons-learned reports into a project summary report.  a. True  b. False ANSWER: True RATIONALE: Feedback: The project manager often combines information from all of the lessons-learned reports into a project summary report. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.449 QUESTIONTYPE: True / False HASVARIABLES: False LEARNINGOBJECT INFO.SCHW.14.75 - LO: 10-6 IVES: NATIONALSTANDA United States - BUSPROG: Communications RDS: TOPICS: Suggestions For Improving Project Communications KEYWORDS: Bloom's: Knowledge DATECREATED: DATEMODIFIED: 19. Improving an organization’s ability to communicate is an easy process.  a. True  b. False ANSWER: False RATIONALE: Feedback: Improving an organization’s ability to communicate requires a cultural change in an organization that takes a lot of time, hard work, and patience. POINTS: 1 DIFFICULTY: Difficulty: Easy REFERENCES: p.455 QUESTIONTYPE:True / False HASVARIABLES:False LEARNINGOBJE INFO.SCHW.14.76 - LO: 10-7 CTIVES: NATIONALSTANDUnited States - BUSPROG: Communications Page9