Managing Information Systems - Chapter 11 Quiz

Quiz (100/100) Which of the five forces in Michael Porter's model refers to entry barriers and the relative threat of new competitors? Gr oupofans werc hoi c es Suppliers Rivalry among existing firms Potential entrants Buyers Which of the following steps is the first step in goals-based strategic planning? oupofans werc hoi c es Gr Analyze situation Define strategies Deploy plan Set direction The organization's _____ is stated in a challenging manner to inspire employees, customers, and shareholders. oupofans werc hoi c es Gr goals objective mission statement vision statement A core _____ is the widely accepted principle that guides how employees behave and make decisions in the organization. Gr oupofans werc hoi c es strategy objective goal value Suppose a goal your employer sets reads as "95% of our customers will be happy with our product." For which of the following characteristic is this goal inadequate? Gr oupofans werc hoi c es Measurable Relevant Achievable Specific Which of the following does not influence IT organizational strategies? Gr oupofans werc hoi c es Technology innovations Business unit strategies Government regulations Innovative thinking If an organization considers its IS organization as a cost center or service provider, then its IS goals would be to _______. Gr oupofans werc hoi c es expand IS services reduce IS costs control IS costs make IS investments to deliver new products and services The members of the _______ review and consider the corporate objectives, goals, and strategies, and they can generate many ideas for IS projects that support corporate objectives and goals. Gr oupofans werc hoi c es investors group accounting department IS organization senior management Which of the following is considered an "expense" among typical IS project-related costs? Gr oupofans werc hoi c es Cost of data entry equipment Consultant charges Employee effort Software license A building, office equipment, computer hardware, and network equipment are examples of _____. Gr oupofans werc hoi c es internal cross-charges expense items None of these answers capital assets A useful model to describe how teams develop is the forming-storming-norming-performing-___________ model. Gr oupofans werc hoi c es conforming adjourning programming informing _________ involves the generation, collection, dissemination, and storage of project information in a timely and effective manner. Gr oupofans werc hoi c es Time management Scope management Communication management Cost management Suppose Task C has Task A and Task B as its predecessor tasks. Task A ends on May 10th and Task B ends on May 12th. When can Task C begin? Gr oupofans werc hoi c es May 11th May 10th May 13th May 12th You have observed that it is possible that some of your organization's projects may end up having little or no value after they are completed. You are tasked with selecting potential future projects. Which type of projects would you recommend the organization consider? Gr oupofans werc hoi c es only those projects that other organizations have successfully completed only those projects that are tied to specific organizational goals only those projects that require a low budget only projects similar to projects the team is experienced with Experienced project managers would manage risk by ______. Gr oupofans werc hoi c es delegating the work to more experienced staff preparing alternative courses of action outsourcing the risk parts of the project avoiding risky projects Suppose your business has agreed to pay a vendor for his services using a cost-plus-fixed-fee contract. This means _____. Gr oupofans werc hoi c es the agreement is to pay for all the costs and a percentage of costs as fee the agreement is to reimburse for all the costs plus an incentive fee if the vendor meets the deadline the agreement is to provide a total fixed price for the service the agreement is to reimburse the costs plus a fixed amount as fee Activities related to the acquisition of goods and/or services for a project from sources outside the organization make up _______. Gr oupofans werc hoi c es time management human resources management procurement management risk management This type of strategic planning defines the organization’s vision and values and then identifies projects and initiatives to achieve the vision while adhering to the values. Gr oupofans werc hoi c es Organic strategic planning Issues-based strategic planning Goals-based strategic planning None of these answers What topics are considered so important that they are placed on top of the strategic planning pyramid? Gr oupofans werc hoi c es Mission and vision Goals and strategies, Initiatives Objectives Programs and projects The use of so-called SMART goals has long been advocated by management consultants. What does the M in SMART stand for? Gr oupofans werc hoi c es managed mature measurable multi-faceted Which Internet business has "Do the right thing; don’t be evil." as one of its values? Gr oupofans werc hoi c es Google eBay Microsoft Yahoo Which tool is useful in identifying the interests and information needs of the stakeholders? Gr oupofans werc hoi c es Program evaluation and review technique Gantt chart Stakeholder analysis matrix Work breakdown structure You are part of an Information Systems project team. Your job is to ensure that the technology and vendor suggested for use in the project are consistent with the IS strategy. Your role in the project steering team is _____. Gr oupofans werc hoi c es project sponsor project manager IS Manager project champion Your new employer wishes to use strategic planning to grow the business. Which of the following would you advise is the most essential task? Gr oupofans werc hoi c es list the business objectives create vision/mission statement define the goals list the business's core values _______ is a set of activities that includes defining an achievable completion date that is acceptable to the project stakeholders, developing a workable project schedule, and ensuring the timely completion of the project. Gr oupofans werc hoi c es Scope management Cost management Time management Quality management