Computer Literacy 10 Quiz Results

Section Quiz  Question 1:  Correct Martin's computer suddenly displayed a blue screen and then restarted. Which of the following BEST describes what happened? System slowdown System crash Software crash Program force-close EXPLANATION When a computer suddenly restarts and displays a blue error screen, a system crash has happened. A software crash occurs when a particular program shuts down (not the whole computer). A system slowdown means that the computer is running slow, but it does not completely shut down. Force-closing a program is done by the user in Task Manager.  Question 2:  Correct Sarah turned on her computer and noticed that some important documents that were stored in her User folder are now missing. Which of the following would be the MOST LIKELY cause? Malware infection System slowdown System crash Software crash EXPLANATION Malicious software is a kind of software that can harm your computer and compromise your security. Different types of malicious software do different things, but problems can include: erased or corrupted data, system crashes, and stolen personal information. None of the other options would generally result in documents in the User folder being deleted.  Question 3:  Incorrect Which of the following terms describes the process of rearranging files on the hard drive so that the computer runs more efficiently? Defragmentation Program force-close Safe Mode Task Manager EXPLANATION Defragmentation rearranges the files on a hard drive so that the computer runs more efficiently. This is only available on Windows computers. Safe Mode is a special boot option that boots the computer with only the essential applications. Task Manager is used to view currently running programs and services in Windows. Force-closing a program is done by the user in Task Manager.  Question 4:  Incorrect Which of the following keys is used to enter Safe Mode on a Windows computer? Shift CTRL F5 F8 EXPLANATION Safe Mode is entered on a Windows computer by pressing the F8 key as the computer is booting up. None of the other keys enter Safe Mode on a Windows computer. Shift is used to enter Safe Mode on a Mac.  Question 5:  Correct Which of the following is the first step in verifying that a problem has been fixed? Running the computer for an extended time period Rebooting the system Running a virus scan Opening the program EXPLANATION Rebooting the computer and making sure it boots correctly is the first step in verifying that a problem has been fixed. Running a virus scan is part of the troubleshooting process. It is not something that is done to verify if a problem has been fixed. Opening the software that was causing the problem should be the subsequent step. Using the computer for an extended time period allows you to see if the computer slows down after continuous use.  Question 6:  Correct Which of the following is used to force-close a program on an Apple computer? CTRL, Command, Escape CTRL, Command, Delete Option, Command, Delete Option, Command, Escape EXPLANATION To force-close a program on an Apple computer, press the Option, Command, and Escape keys at the same time. None of the other key combinations will force-close a program on an Apple computer.  Question 7:  Correct Which Windows tool shows currently running programs and can be used to end a process? Services Apps & features Task Manager Control Panel EXPLANATION Windows Task Manager lets you see which programs are currently running on your computer and can be especially helpful in ending processes that you do not want to be running anymore. Apps & features allows users to manage installed programs and Windows features. Control Panel can be used to access many Windows applets. Services allows users to manage Windows services.  Question 8:  Correct Which of the following key combinations lets you open Task Manager? CTRL, Shift, Delete CTRL, ALT, Enter CTRL, ALT, DELETE CTRL, Shift, Enter EXPLANATION Pressing the Control + Alt + Delete keys at the same time brings up a menu where you can select Task Manager. None of the other key combinations will open Task Manager.  Question 9:  Incorrect Which tab in Task Manager can be used to manage programs that load with Windows? Performance Processes Services Startup EXPLANATION The Startup tab in Task Manager can be used to enable or disable which programs load with Windows. The Processes tab is used to see instances of programs that are running. The Performance tab show statistics of how the computer and network are performing. The Services tab shows programs that are running in the background.  Question 10:  Correct Which of the following is the BEST way to handle a program that is unresponsive? Run a virus scan Uninstall and reinstall the program Force-close the program Reboot the computer EXPLANATION Force-closing a program that is unresponsive is the best way to handle it. However, doing so may result in a loss of data. Uninstalling and reinstalling the program is not the best way to handle an unresponsive program. Rebooting the computer may be necessary, but this is a last resort. Running a virus scan would not help in this situation.