Goals and Performance

Combating Issues in Healthcare ● Key Problems ● ● ● The next six months ○ Expanding the accessibility and including access for accelerated options for nursing school programs ○ Ensure effective and HIPAA abiding EHR use by all staff ○ Improve communication between administrative and clinical staff The next year ○ Increasing medicare payout for physicians as opposed to cutting it ○ Improve pay and benefits to reduce turnover rates and staffing shortages ○ Improve working hours to ensure the best quality of care for patients and keeping nurses healthy The next two years ○ Reduce number of misdiagnoses and malpractice claims due to incorrect usage of equipment ○ Improve medicare benefits without increasing costs ○ Access is unequal and a financial burden on those insured and uninsured due to having to pay out-of-pocket for services. The next five years ○ Our healthcare system is not sustainable for long term care ○ Designing a system that is accessible for all and is able to be affordable no matter an individual’s circumstances ○ Eliminating the determinants of health to improve access for all Clinical staff: ● Our Plan Improve clinical staff’s use of EHR systems ○ Ensure at least 95% of staff can effectively use EHR systems ○ Offer routine training on systems to ensure effective use ○ Will streamline patient record keeping and improve both continuity and quality of care ○ Achieve this goal within the next 6 months Administrative staff: ● Improve communication between administrative and clinical staff ○ Reduce patient wait times by 10-15 minutes ○ Implement briefings or meetings to address communication issues or concerns ○ Effective communication streamlines patient flow and reduces overall wait times ○ Achieve this goal within the next 3-6 months Support staff: ● Improve pay and benefits to reduce turnover and staffing shortages ○ Offer competitive salaries and more paid time off- better pay can influence employee’s overall job satisfaction while increasing morale ○ Promote work-life balance and flexible work schedulesemployees are more productive when they feel rested and recharged ○ Implement and offer performance-based bonuses- employees feel valued with recognition and incentives which could reduce high turnovers ○ Achieve this goal within the next 9-12 months primarily for fiscal year and tax purposes At the hospitals’ organization level: ● Align with hospital values ○ Means to Motivate and Encourage Buy-in ● Clearly communicate goals, vision, and benefits which highlights hospital core values and encourages buy-in Measure and communicate progress ○ Regularly sharing updated key performance indicators to track progress and improvements and showcase how the hospital is progressing toward their goals At the clinics’ organization level: ● Conflict resolution ○ Actively addressing conflicts and disagreements in a timely manner within the organization professionally so that it does not hinder buy-in At the hospitals’ individual level for: ● Clinical staff ○ ● Administrative staff ○ ○ ● Encouraging a open-door policy where clinical staff can approach designated individuals to discuss concerns, questions, and seek clarification on subjects Being open to feedback and willing to make changes based on staff input demonstrates valuing staff opinions and needs Creating a safe environment for everyone increases the likelihood of employees staying within the facilities Support staff ○ Celebrating achievements and milestones creates a sense of accomplishments and motivates staff At the clinics’ individual level for: ● Clinical staff ○ ● Administrative staff ○ ● Comprehensive training and resources to ensure clinical staff has knowledge and skills needed to adapt to change. Offer ongoing support to address learning or skill gaps Providing regular updates to staff regarding the progress of change and adjustments made based on feedback. Transparency builds trust and further motivates employees Support staff ○ Ensure ongoing support and resources are readily available to staff as they adapt to changes. Being responsive to possible challenges or obstacles staff may encounter. ● Venture Capital (VC) ○ Means to Acquire Resources ○ ○ ○ ● Defined: “a private equity investor that provides capital to companies with high growth potential in exchange for an equity stake” (Ganti, 2023, para. 1). VC firms provide funding and expertise to help streamline innovation, R&D, and idea-to-commercial production processes In 2022, VC invested $22 billion into healthcare industry VC’s are known for: ■ Access to Capital ■ Expertise and Guidance ■ Validation and Credibility ■ Network and Partnerships ■ Long-Term Support and Sustainability 7 Venture Capital firms currently investing in healthcare industry ○ ○ ○ ○ ○ ○ ○ Felicis Ventures (California) New Enterprise Associates (California) BoxGroup (New York) SV Health Investors (Massachusetts) Elevate Capital (Oregon) StandUp Ventures (Toronto, Canada) Civilization Ventures (California) ■ (Angelina, 2023, para. 1-43). Milestone description Category Start Days Ensure at least 95% of clinical staff can effectively use EHR systems. Clinical 9/19/2023 90 Expand and give optional accelerated nursing programs to raise amount of nurses available to work by 30%. Support 9/19/2023 160 Improve communication between administrative and clinical staff by 80%. Administrative 9/19/2023 90 Administrative 12/19/2023 120 Support 2/26/2024 200 Administrative 4/16/2024 150 Next Six Months Next Year Increase medicare payout for physicians by 25%. Improve pay and benefits to reduce turnover rates and staffing shortages 35% over the next year. Improve working hours to ensure the best quality of care for all patients and keeping nursing staff healthy by 30% . Next Two Years Ensure 100% of support staff can operate current and new equipment. Improve medicare benefits without increasing costs Support 9/13/2024 730 Administrative 9/13/2024 730 Administrative 9/13/2026 730 Support 9/13/2026 1,825 Administrative 9/13/2028 1,095 Clinical 12/18/2023 1,825 Next Five Years Reduce financial burden of long-term care by 60%. Improve capacity to allow increased accessibility to healthcare by 75%. Redesign healthcare industry to accommodate 100% of patients seeking care. Eliminate at least 90% of determinants of health to improve access for all. References Angelina. (2023, June 1). How Venture Capital is Funding the Future of Healthcare + 7 VC Firms Making Investments. Visible Blog. https://website-new.visible.vc/blog/venture-capital-in-heal thcare/ Ganti, A. (2023, June 25). Venture capitalists definition: Who are they and what do they do?. Private Equity and Venture Capital. https://www.investopedia.com/terms/v/venturecapitalist. asp