Chapter 13 Professionalism

Name Chapter 13: Professionalism Multiple Choice Clas 1. Which is the best definition of "professionalism" as it applies to the health care professional? a. Looking competent b. Having self-confidence с. Doing one's best to provide high-quality service Being highly skilled d. C ANSWER: FEEDBACK: Dat e: POINTS: QUESTION TYPE: HAS VARIABLES: DATE CREATED: DATE MODIFIED: 1 a. Incorrect. Professionalism is doing one's best to provide high-quality service. b. Incorrect. Professionalism is doing one's best to provide high-quality service. c. Correct. Professionalism is doing one's best to provide high-quality service. d. Incorrect. Professionalism is doing one's best to provide high-quality service. Multiple Choice False 10/13/2019 9:05 PM 10/13/2019 9:06 PM 2. What is the most appropriate way to react when a patient responds rudely to your attempts to provide care? a. Allow yourself to feel angry. b. Ask yourself what might have caused this reaction. C. Let the patient know he or she has hurt your feelings. d. Ignore the rude behavior. ANSWER: FEEDBACK: POINTS: b 1 a. Incorrect. If a patient responds rudely, ask yourself what might have caused this reaction. b. Correct. If a patient responds rudely, ask yourself what might have caused this reaction, c. Incorrect. If a patient responds rudely, ask yourself what might have caused this reaction. d. Incorrect. If a patient responds rudely, ask yourself what might have caused this reaction. QUESTION TYPE: Multiple Choice HAS VARIABLES: False DATE CREATED: 10/13/2019 9:07 PM DATE MODIFIED: 10/13/2019 9:10 PM 3. The best way to deal with problems in the workplace is to: try to avoid becoming involved with them. a. b. look for another job. c. assume responsibility for solving the problems. d. learn as much as possible from the problems. Page Name Clas Dat e: Chapter 13: Professionalism ANSWER: FEEDBACK: d a. Incorrect. Learning as much as possible from problems is the best way to deal with them. b. Incorrect. Learning as much as possible from problems is the best way to deal with them. c. Incorrect. Learning as much as possible from problems is the best way to deal with them. d. Correct. Learning as much as possible from problems is the best way to deal with them. POINTS: 1 QUESTION TYPE: Multiple Choice HAS VARIABLES: False DATE CREATED: 10/13/2019 9:11 PM DATE MODIFIED: 10/13/2019 9:12 PM 4. What is the most likely reaction of patients who hear health care professionals complain about their working conditions? a. Loss of confidence in their care b. Sympathy for the professionals C. Empathy d. Boredom a ANSWER: a. Correct. Patients who overhear complaints may lose confidence in the care they receive. FEEDBACK: b. Incorrect. Patients who overhear complaints may lose confidence in the care they receive. c. Incorrect. Patients who overhear complaints may lose confidence in the care they receive. d. Incorrect. Patients who overhear complaints may lose confidence in the care they receive. POINTS: 1 QUESTION TYPE: Multiple Choice HAS VARIABLES: False DATE CREATED: 10/13/2019 9:12 PM DATE MODIFIED: 10/13/2019 9:13 PM 5. The most important reason for dressing conservatively at the workplace is to: a. maintain tradition. b. please employers. C. increase patients' confidence. d. fit in with coworkers. C ANSWER: a. Incorrect. Conservative dress may increase patients' confidence in the care they receive. FEEDBACK: Page 2 Name Clas Dat e: Chapter 13: Professionalism b. Incorrect. Conservative dress may increase patients confidence in their care. c. Correct. Conservative dress may increase patients' confidence in the care they receive. d. Incorrect. Conservative dress may increase patients' confidence in the care they receive. POINTS: 1 QUESTION TYPE: Multiple Choice HAS VARIABLES: False DATE CREATED: 10/13/2019 9:13 PM DATE MODIFIED: 10/13/2019 9:15 PM 6. What is the first thing to do if you are unsure about how to request a personal leave day from work? a. Do what is most convenient for you b. Ask a coworker C. Ask your supervisor d. Look in the employee manual d ANSWER: FEEDBACK: a. Incorrect. The employee manual will have information on how to request a personal leave day from work. b. Incorrect. The employee manual will have information on how to request a personal leave day from work. c. Incorrect. The employee manual will have information on how to request a personal leave day from work. d. Correct. The employee manual will have information on how to request a personal leave day from work. POINTS: 1 QUESTION TYP Multiple Choice E: HAS VARIABLE False S: DATE CREATED 10/13/2019 9:14 PM : DATE MODIFIED 10/13/2019 9:16 PM : 7. Which action on the part of a health care professional demonstrates knowledge about developing appropriate relationships with patients? a. Treat patients like friends b. Try to please patients c. Focus on helping patients achieve maximum wellness d. Share personal problems ANSWER: FEEDBACK: C a. Incorrect. Appropriate relationships with patients focus on helping them achieve maximum wellness. b. Incorrect. Appropriate relationships with patients focus on helping them achieve Page 3