Ethics and Technology Questions

Chapter 8: Ethics and Technology True / False Questions 1. Companies can now make vast amounts of information available to employees and customers on their Internet, intranet, and extranet sites. True False 2. An intranet is a private piece of a company's Internet network made available to customers or to vendor partners using secured access by unique password. True False 3. An extranet is a company's internal Web site, which contains information for employee access only. True False 4. Many of the wonderful promises made by advances in technology is overshadowed by concerns over loss of privacy. True False 5. The potential cost savings for American corporations who ship work to countries with lower labor costs is becoming increasingly unattractive due to rising wages. True False 6. The first wave of technological advance came with the establishment of call centers in other parts of the world. True False 7. The ethical obligations of new technical capability are only just being realized. True False 8. Desktop computers, e-mail, instant messaging, and the World Wide Web have changed our work environments and created a new world of ethical dilemmas. True False 9. According to the employer position, all employee activity should be work-related, and any monitoring of that activity is an infringement of employee privacy. True False 10. An organization has an obligation to its stakeholders to operate as efficiently as possible, and to do so it must ensure that company resources are not misused. True False 11. Employees feel that their time at work represents the productivity for which they receive an agreed upon hourly wage or salary; therefore, it's their employer's prerogative to monitor their activities at work. True False 12. Employees feel that electronic monitoring implies that they can't be trusted. True False 8-1 13. The ability to work outside of your office and log in to your company network is known as telecommuting. True False 14. Differing opinions regarding monitoring employees at work are difficult because the willingness to compromise has fallen in direct relation to the prevailing job market. True False 15. Advances in technology have blurred the concept of "at work." True False 16. The time of day or the day of the week significantly grows in importance when employers attempt to contact employees about work-related issues. True False 17. If an employee receives formal notification that the company will monitor all e-mail and Web activity, and that notification makes clear that his/her continued employment with the company depends on the employee's agreement to abide by that monitoring, then the employee has given thick consent. True False 18. When jobs are plentiful and an employee would have no difficulty finding another position, then the consent given to the monitoring policy is thin. True False 19. Though employees may resent the availability of technology that allows employers to monitor every key stroke on their computers, it is often the documents written on their machines that do the most harm. True False 20. Parties charged with cyber-liability are generally in a supervisory role over the person or parties personally responsible for the injury or damage. True False 21. Implied liability is a legal concept that a party may be held responsible for injury or damage, even if that party was not actively involved in the incident. True False 22. Cyber-liability applies to the existing legal concept of liability to a new world—computers. True False 23. There are many parallels between George Orwell's novel, 1984, and the current debate over the right to privacy in the workplace. True False 24. The liability argument and the recent availability of capable technology may be driving this move towards an Orwellian work environment. True False 8-2 25. "Thou shalt not use a computer to monitor employees" is one of the ten commandments of computer ethics. True False 26. "Thou shalt not appropriate other people's intellectual output" is one of the ten commandments of computer ethics. True False 27. In today's society, your employer's ability to intrude upon your private life is relatively the same as it was a decade ago. True False 28. "Smart" ID cards are tools used to monitor employees at the workplace, and can track an employee's location while he or she moves through the workplace. True False Multiple Choice Questions 29. The ______ is a private piece of a company's network made available to customers or vendor partners using secured access with a unique password. A. extranet B. intranet C. corpnet D. govnet 30. The ______ is a company's internal Web site, containing information for employee access only. A. extranet B. intranet C. corpnet D. govnet 31. As a(n) ______, companies now have the technical capability to send your personal data to any part of the world in order to take advantage of lower labor costs. A. shareholder B. employer C. employee D. customer 32. The potential cost savings for ______ corporations who ship work overseas to countries with lower labor costs is becoming increasingly attractive. A. Chinese B. Asian C. American D. African 8-3 33. The first wave of this technological advance came with the establishment of ______. A. fiber-optic cables B. extranets C. call centers D. intranets 34. The ethical obligations of new technological capability ______. A. have been expected B. are just being realized C. will be realized soon D. have been realized from its induction 35. Which of the following has NOT changed with our work environment over the last two decades? A. Desktop computers B. Instant messaging C. The World Wide Web D. Face-to-face communication 36. As an employee of an organization, your productivity during your time at work represents the performance portion of the ______ contract you entered into with the company when you were hired. A. piece-rate B. pay-for-performance C. private D. political 37. According to employers, if you want to do something private, ______. A. do it during lunch B. do it before entering your office C. do it during a scheduled break D. don't do it at work 38. According to employees, employers should not intrude upon their ______. A. Internet activities B. e-mails C. civil rights D. work calls 39. In the eyes of employees, electronic monitoring implies ______. A. the employer doesn't trust its employees B. the employer is seeking to maximize employee labor C. the employer is looking out for the interests of its shareholders D. the company is using this as a coercive tactic to improve its employees' performances 8-4 40. Why has arriving at a satisfactory resolution of the opposing arguments surrounding electronic monitoring proven to be difficult? A. Both sides are unwilling to negotiate the issue B. Employers view electronic monitoring as a necessity to preserve the interests of their stakeholders C. Employees feel their corporate culture will be negatively impacted D. It has become increasingly difficult to determine precisely where work ends and where an employee's personal life begins 41. The ability to work outside of your office and log into your company network refers to _______. A. telecommuting B. cyber-networking C. virtual officiating D. blogging 42. The new capability of ______ has blurred the concept of "at work." A. instant messaging B. e-mail C. telecommunication D. blogs 43. In this new environment, the concept of being at work has become far more ______. A. rigid B. flexible C. unyielding D. strict 44. Adam Moore has pointed out that ______ will inevitably create a distinction between two types of consent: thin and thick. A. the state of the job market B. the state of the company C. the state of the government D. the state of the economy 45. If an employee receives formal notification that the company will be monitoring all e-mail and Web activity and it has made clear in that notification that continued employment with the company will be dependent on the employee's agreement to abide by that monitoring, then the employee has given ______. A. thick consent B. conditional consent C. thin consent D. mutual consent 8-5 46. If jobs are plentiful and the employee would have no difficulty finding another position, then the consent given to the monitoring policy is ______. A. thick consent B. conditional consent C. thin consent D. mutual consent 47. Which of the following describes an "outbound telesales agent?" A. Employees who phone other company employees at work to explain and offer their company's services. B. Employees who visit customers at their home with the aim of selling the company's services. C. Employees who phone customers at home with the aim of selling the company's services. D. Employees who visit large corporations with the goal of selling the company's services. 48. Which of the following describes an inbound sales channel? A. Selling products to customers who visit the company. B. A team of employees who visit customers at their home with the aim of selling the company's services. C. A team of employees who phone customers at home with the aim of selling the company's services. D. Taking care of customer complaints and the selling of products to customers who call in to the company. 49. What recently available technology causes the most harm? A. The monitoring of employees' every key stroke B. Telecommunications C. E-mails D. Documents written on employee machines 50. The text lists all of the following companies as examples of businesses that have recently used technology to monitor ethical behavior, except for: A. Chevron Corporation B. Apple, Inc. C. Xerox Corporation D. Boeing 8-6 51. What type of liability implies that a party may be held responsible for injury or damage even thought it was not actively involved in the incident? A. Cyber B. Vicarious C. Associative D. Mutual 52. What type of liability implies that employer liability for Internet communication behavior is the same as liability for communication written out on company letterhead? A. Mutual liability B. Vicarious liability C. Associative liability D. Cyber-liability 53. The extent of cyber-liability can be seen in the all of the following top categories of litigation, except: A. injury or physical damage to people or property B. discrimination C. obscenity and pornography D. information leaks 54. Which of the following is NOT a commandment of computer ethics? A. Thou shalt not use a computer to harm others B. Thou shalt not use a computer to bear false witness C. Thou shalt not use a computer for financial gains D. Thou shalt not use a computer to steal 55. What type of software monitors employees at their workplace and can intercept, analyze, and archive all communications on a network? A. Hacker B. Key stroke C. "Smart" ID D. Packet-sniffing 56. All of the following are invasive tools used to monitor employees at the workplace, except: A. keystroke loggers B. GPS micro-chips C. "smart" ID cards D. video surveillance 8-7