Conflict Resolution Unit 1 Milestone

22/24 that's 92% Well done! If you keep getting Milestone scores like this you'll pass the course. 22 questions were answered correctly. 2 questions were answered incorrectly. Milestone Tips Remember that Milestones are open-book. Take the Practice Milestone before taking the Milestone. Take the Milestone at a time and in a place where you can be focused and undisturbed for the entire Milestone time limit. 1 The way a person thinks of himself or herself is referred to as that person's __________. UNIT 1 — MILESTONE 1 identity conflict style nature in-group CONCEPT Identity and Conflict Report an issue with this question Reported. Thanks for your feedback. 2 In which conflict resolution process does the intervener meet with each party separately, instead of the parties meeting face-to-face? 1/14 Facilitative mediation Evaluative mediation Arbitration Shuttle diplomacy CONCEPT Resolution Processes Overview Report an issue with this question Reported. Thanks for your feedback. 3 Franklin was involved in a long-standing conflict with his neighbors over the condition of his house, which was very run-down. Although he had the money to fix it, Franklin refused to do so. The conflict recently became very intense, and a local reporter wrote a story about it. During the interview with Franklin, the reporter asked how the conflict affected Franklin. “Well," Franklin replied, "it's hard having people not talk to me or complain about me. But if I'm okay living here, why should I care what other people think about how my house looks? It's MY property— I'm standing up for the right to do what I want with it.” In Franklin's point of view, what is the advantage of this conflict? Being talked about by his neighbors Not spending money Acting on values Being interviewed CONCEPT 2/14 Advantages and Disadvantages of Conflict Report an issue with this question Reported. Thanks for your feedback. 4 Conflicts often move from one stage to another. This can be described as which of the following? Intensifying or de-intensifying Progressing or going backward Escalating or de-escalating Rising or falling CONCEPT Resolution and Post-Conflict Report an issue with this question Reported. Thanks for your feedback. 5 Conciliation is a conflict resolution process in which the conflict resolver does which of the following? Facilitates discussion to improve the communication between disputing parties Makes a decision for the disputing parties Evaluates the case and issues an opinion to the disputing parties Meets privately with each party in an attempt to resolve their differences CONCEPT 3/14 Conciliation Report an issue with this question Reported. Thanks for your feedback. 6 A major assumption of Realistic Conflict Theory centers around the idea of __________, meaning that for every gain by one party, there is a corresponding loss by the other party. limited resources moves superordinate goals zero-sum thinking CONCEPT Realistic Conflict Theory Report an issue with this question Reported. Thanks for your feedback. 7 How do parties become aware of their unmet needs in the incident stage? Through a formal negotiation process Through a concrete occurrence Through mutual acquaintances Through a vague sense of unease CONCEPT Incident 4/14 Report an issue with this question Reported. Thanks for your feedback. 8 In which style of mediation is a mediator allowed to offer suggestions and opinions? Evaluative mediation Transformative mediation Facilitative mediation Mediation-arbitration CONCEPT Different Styles of Mediation Report an issue with this question Reported. Thanks for your feedback. 9 In a conflict at the tension stage, which of the following behaviors would a mediator expect to see? Active attempts between the parties to harm each other Unawareness of the parties’ relationship to each other Members of the parties minimizing the significance of incidents between them Parties talking to others about the conflict in hopes of gaining allies CONCEPT Tension 5/14 Report an issue with this question Reported. Thanks for your feedback. 10 In the aftermath of criminal activity, which parties does the restorative justice model bring together to address the offense? Offenders, community leaders, and a mediator Victims, community members, and police officers Victims, offenders, and their lawyers Victims, offenders, and a mediator CONCEPT Restorative Justice Report an issue with this question Reported. Thanks for your feedback. 11 George and Jeff were in the middle of a heated argument when their supervisor, Dan, interrupted them. "What's going on here? Let's take a step back and see if we can figure this out without yelling at each other in the middle of the office." "Jeff is dragging his feet on his reports, so I've had to stay late everyday this week in order to submit mine. I'm tired of missing dinner with my family because he can't do his job!" replied George. "That's not fair!" exclaimed Jeff. "I do my best to get them done as fast as I can, but policy says they have to be signed off on by every supervisor who was working that day. When we have a major project going on, like we do this week, it can take awhile to track everyone down and get their signature." "Jeff is right, George," replied Dan. "Corporate says those reports need to be signed before you can submit them at the end of your shift." Based on this conversation, it sounds as if the conflict is __________. interest-based 6/14 relationship-based structural values-based CONCEPT Types of Conflict Report an issue with this question Reported. Thanks for your feedback. 12 The Thomas-Kilmann Conflict Style Assessment measures each conflict style according to which two elements? Cooperativeness and competitiveness Assertiveness and avoidance Collaboration and independence Assertiveness and cooperativeness CONCEPT Overview of the Five Conflict Styles Report an issue with this question Reported. Thanks for your feedback. 13 Which of the following statements describes the accommodating conflict style? One party helps to meet another's needs at the expense of his or her own needs. 7/14 One party will not resolve the conflict unless all parties agree to accommodate each other's needs. One party seeks to accommodate his or her own needs over the needs of another. One party behaves in a highly assertive manner. CONCEPT Accommodating Report an issue with this question Reported. Thanks for your feedback. 14 Competing is a conflict style that can be described as which of the following? High in assertiveness and low in cooperativeness High in both assertiveness and cooperativeness Low in assertiveness and high in cooperativeness Low in both assertiveness and cooperativeness CONCEPT Competing Report an issue with this question Reported. Thanks for your feedback. 15 The avoiding style can be described as which of the following? High in assertiveness and low in cooperativeness 8/14 Low in assertiveness and high in cooperativeness High in both assertiveness and cooperativeness Low in both assertiveness and cooperativeness CONCEPT Avoiding Report an issue with this question Reported. Thanks for your feedback. 16 Which of the following theories interprets human interactions as a set of strategies and actions intended to move individuals closer to attaining goals? Power-based theory Game theory Relationship-based theory Rights-based theory CONCEPT Game Theory Report an issue with this question Reported. Thanks for your feedback. 17 Collaborative law is also known as __________ mediation. corporate 9/14 divorce facilitative legal CONCEPT Collaborative Law Report an issue with this question Reported. Thanks for your feedback. 18 Which of the following statements would most fit with a compromising conflict style? “This is non-negotiable.” “I'm tired of arguing. Let's just deal with this later.” “Well, clearly you don't care about my needs, so let's just do it your way!” “How about we each get half of what we want?" CONCEPT Compromising Report an issue with this question Reported. Thanks for your feedback. 19 Roommates Stan and Peter have been in a conflict since Stan accused Peter of stealing money from his wallet. This morning while Peter was in the bathroom, Stan took Peter's wallet from the kitchen table and hid it. "Now we'll see how he likes it when something important to him goes missing," Stan said as he left. Later that morning, Peter was frantically searching for his wallet. "I thought I left it on the kitchen table! All of my IDs and money are in my wallet. If I can't find it soon, I'll have no way to get to class on time, and I have a major presentation to give today!" 10/14