The writer doesn't know how to do a Gantt chart or WBS but said they would be able to get it done anyway so I I gave them a few chances. After multiple attempts to communicate what needs to be done through the "Let's Chat" and "Chat with writer" writer is still asking the same questions from day 1. Everything is explained in the instructions and I sent links to both videos showing exactly the work that need to be done. Writer completely failed to do first part of the assignment. Now I am at my deadline and must take late submission penalties. Highly unsatisfied. This was my first experience with this website/service and depending on my other work I may or may not recommend it, definitely not the same writer I had.