University:
University of Wolverhampton
Course:
4PY019 | Pharmacy
Academic year:

2024
Views:

417

Pages:

2
Author:

Sara

1. Define clinical gover- framework through which the NHS are accountable nance: for continuously improving the quality of care 2. What does clinimakes sure the right medicine is given to the right cal governance make person at the right time sire? 3. Define clinical audit: a quality improvement process that improves patient care + outcomes via systematic review of care against explicit criteria 4. What does service how well a service is working evaluation determine? 5. What is the Public In- the act protects whistleblowers from negative treatterest Disclosure Act ment/unfair dismissal if they've disclosed certain info (PIDA) 1998? in public interest 6. What regulation enGeneral Data Protection Regulation (GDPR) 2018 forces pharmacists to keep confidentiality? 7. What is Caldicott Guardian? someone who is responsible for safeguarding patient info + ensuring good practices are in place 8. Define near miss: an error has occurred but it is picked up before it reaches the patient 9. Define patient safety incident: an error has occurred + it reaches the patient (even if no harm has occurred) 10. What is the National central database of patient safety incident occurred Reporting & Learning System (NRLS)? 11. What is the Learn From Patient Safety Events Service (LFPSE)? a new system in the last stages of development, which will replace NRLS 1/2 12. What does the phar- prevents the automatic criminalisation of accidental macy order 2018 do? errors, which reduces the risk of prosecution 13. List 4 causes of dispensing errors: - poor handwritting - calculations - huge workload on workers - poor procedures 14. How can LASA errors - physically seperating them be reduced (5 ways)? - visual warnings = e.g. asking staff to triple check - shelf edgers = signs on the edge of medication shelves - prompts on patient medication record (PMR) system to alert staff 15. What steps can be taken to reduce risk + manage dispensing errors? (RIPS) - report (record the error, how, who + action) - investigate (what went wrong) - plan (prevention) - share 16. Which is the Swiss Cheese Model? - model of accident causation 2/2