Effective Listening and Feedback

EFFECTIVE LISTENING AND FEEDBACK 1. Receptive Listening  Show active interest through gestures, eye contact, and supportive gestures.  Encourage the speaker to continue if they hesitate. 2. Summarizing  Reflect the main messages of the speaker in your own words or use their choice of words.  Helps demonstrate understanding and uncover misunderstandings. 3. Asking Open Questions  Seek clarification and deeper understanding by asking open questions.  Examples: "How did you feel about it?" or "Was there a reason for it?"  Avoids misinterpretations and shows genuine interest. 4. Praising  Acknowledge clear and open statements from the speaker.  Express appreciation for their clarity and openness. 5. Feedback on Triggered Feelings  In emotionally charged conversations, acknowledge the feelings triggered by the message.  Avoid discussing content until emotions are addressed.  Examples: "I am completely surprised" or "I am disappointed that..." 6. Do Not Launch a Counterattack  Respond calmly to criticism, avoiding immediate defense or justification.  Request time to consider serious accusations to prevent escalations.  Try to understand the intention behind the verbal attack. 7. Positive and Useful Aspects First  Begin feedback by highlighting positive and useful aspects of the message.  Recognize efforts to establish a constructive dialogue. 8. Criticizing Behavior  Feedback should focus on the effects of behavior, not harm the person.  Avoid insults, generalizations, or suspicion. 9. Asking Meaningful and Open Questions  Use meaningful questions to gain clarity or help the speaker articulate their message.  Avoid hasty interpretations and inappropriate reactions. 10. Respecting Different Points of View  Respect others' values and opinions.  Engage in enriching conversations, even with differing viewpoints.  Minor disagreements are acceptable; principled matters require respectful argumentation. 11. Avoid Lecturing  Do not lecture or criticize.  Seek understanding communication.  Requests are more likely to be met with cooperation than accusations. and consensus through friendly and respectful Effective listening and feedback involve receptive listening, asking questions, providing praise, and respecting diverse viewpoints. It fosters meaningful and constructive communication.