Preparing for the worst is essential to running a successful food business. Before anyone can open the doors to a new business, it is imperative to reduce the likelihood of a serious accident or a liability lawsuit by conducting a restaurant risk analysis. A comprehensive risk management plan can reduce the likelihood of these risks because every business endeavor comes with some element of risk. Thus, the ability to manage these risks, will not only affect the company’s profitability, but it could also mean the difference between staying in a business or not. As such, we will implement the techniques listed below to manage the risks identified.
Employees are the heart of any business, so protecting them from harm in the work place should be top priority. Also, since employees handle day-to-day operations, they can often help avert potentially disastrous situations – if they have the proper training. Some of the trainings include: work safety – these training sessions include proper lifting for heavy equipment and mandating footwear and attire that minimizes risks of injuries, safety procedures – walk customers through the food business’s safety protocols, such as how to properly handle, store, and prepare food, and also what to do in case of a fire or robbery, and lastly customer service.
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To reduce the odds of property damage or someone getting hurt on the property, we will ensure that: the kitchen is kept clean, clean the clutter – keeping it clear of obstacles will reduce the chance of a trip-and-fall hazard, and install indoor and outdoor railings.
We heavily rely on all the restaurant’s equipment to store and prepare food. Without proper maintenance, the equipment could break down, potentially putting both the business and customers at risk. We will ensure to regularly check the refrigeration units, heating equipment, and consider to have a commercial property insurance – which this policy can help to pay or repair or replace any equipment that has been stolen, vandalized or experience a kitchen fire.
Running a business in the digital age presents its own sets of risks. For instance, if we store customer information, such as credit card numbers on a computer, we are at risk of cyber theft. Nevertheless, we can use technology to help safeguard our business against such risks. We will use anti-virus software – to keep malware, phishing, and viruses at bay with appropriate firewalls and software, password protection for Wi-Fi network – offering internet access is a good way to get customers attracted to our business, but we endeavor to keep the network safe too, thus we will only use secure networks and only provide Wi-Fi password to paying customers, and lastly, security cameras – although security cameras aren’t exactly cutting-edge technology, they however still help to detect and deter criminal activity and theft. If the system is hacked and sensitive information like customer credit card numbers stolen, cyber liability insurance can help with the cost of customer notification and credit monitoring.
It is necessary for all employees to familiarize themselves with health and safety codes, so that the establishment is not caught off guard by a routine inspection form a health inspector. Some health and safety codes include: employee hygiene – employees will always wash their hands and wear disposable gloves before handling food, and also to wear hairnets when around food, health inspections – our business will definitely have to pass health inspection conducted by a local personnel before it can be open to the public and we will also have our restaurant inspected twice a year, and also, facilities and surfaces – persons in charge of cleaning can only use certain detergents to clean equipment that comes in contact with the food. Not only will adhering to safety codes help prevent our restaurant from being charged with violations, it will also create safer conditions for employees and customers and reduce our chances of getting sued.
Food allergies affect millions of persons worldwide, and a restaurant business operator, it is our duty to be aware of all different food allergies and diets. Thus we will update both our food and dietary disclosures. Disclosing this information will help us to avoid a costly lawsuit.
Despite employing the best restaurant risk management strategies, there may be times when an unpreceded accident may occur such as a fire or staff injuries. For such situations, you should be armed with insurance that provides a complete cover for the business as well as for our staff. The workers in this industry are more susceptible to workplace injuries than in any other sector. Hence, providing insurance will ensure better work environment and also reduce the chances of our business falling into any legal troubles.
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