Introduction
This research is about aviation history how it increases over time and the impact it has on the economy. Recommendations will be given on how to improve customer satisfactions. “ the English dictionary and the internet defined aviation as the art of flying or operating a plane, aviation comes from a Latin word ‘Avis’ meaning “bird” an appropriate translation given that aviation deals with traveling by air.” Further, aviation is defined by the encyclopedia, as “method of transport in which aircraft carry people or goods through the air to multiple locations.
Research Finding
Below are various perspectives of the aviation industry:
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- The first plan that was designed to make traveling by air more easily.
- How the aviation industry increase over time by becoming the leading, growing organization in the world.
- The different types of airlines & different types of Travelers in demand of air goods and services.
- The impact of the aviation industry on the economy by creating many more opportunities for business all over the world.
- How the aviation will look 10 years from now
Discussion of the research findings
The aviation industry involves various different sectors from the beginning until now Orville & Wilbur ( 1903 ) explain how the first airplane was invented and by whom it also explain the importance of the aviation industry to the military in the world wartime, the first scheduled air service began in Florida January (1914) Glenn Curtiss had designed a plane that could take off and land on water. By now the us government felt that enough progress was made in the development of airplanes warrant something totally new the transport of mail by air a few years later on May 20, 1927, a young pilot named Charles Lindbergh set out on a historic flight across the Atlantic Ocean, from New York to Paris. It was the first trans-Atlantic non-stop flight in an airplane, and its effect on both Lindbergh and aviation was enormous. Lindbergh became an instant American hero. Aviation became a more established industry, attracting millions of private investment dollars almost overnight, as well as the support of millions of Americans business personal, the flight industry begin to expand widely with a lot of stakeholders investing time and money eg. Private ( Business & Pleasure ), fling club or corporate Etc. because it was obvious that traveling by air was in high demand by customer worldwide not long after they different type of airlines and the different services that they offer to facilitate all customer needs and wants such as commercial airlines Ranging, from charter flights, low-cost airlines, cargo & full service which also classify the different types of passenger from VIP to domestic Traveler. Aviation is one of the main drivers behind globalization, driving the development of the modern world. A network of airlines, airports, air traffic management organizations link to major cities or small communities of the world 24hours a day with increasingly advanced aircraft. Aviation supports almost 63 million jobs worldwide and enables $ 2.7 trillion in global GDP. The aviation industry supports 65.5 million jobs around the world, either directly within the industry or, supported through the industry's supply chain, employees' spending and in the aviation-enabled tourism sector. Below is a chart showing the employment statistics.
With the projected growth in air traffic, and as current industry professionals retire, there will be a need to recruit and train thousands of new staff. While some on-airport occupations are not specialist aviation jobs (such as retail), a number of positions require skill sets specific to aviation. Airports Council International (ACI) works with the International Air Transport Association (IATA) and the International Civil Aviation Organization (ICAO), as well as several universities, to build professional aviation skills. Trade and tourism are important drivers of global economic development, and as more people become affluent, their appetite to travel the world increases. The industry's climate action framework is designed to help find the balance between the two goals - economic growth through connectivity, and reduction of climate impact. Data collection, analytics and subsequent personalization of experience is just one example of the revolutionary potential data has for the airport and aviation industry, Weather forecasts, queue analytics, even a detail such as understanding at what point of the day there need to be more taxis present at a specific pick-up point can all contribute to the improvement of operational efficiency and the elevation of passenger experience to a higher level – and crucially find their root in the correct data collection and analytics of that information.
Conclusion
The aviation industry offers a wide range of services and opportunities to customers and business investors all over the world because increasing the business require very high demand in goods and services to enable total customer satisfaction .thus the aviation industry is an extraordinary way to travel the world by air while gaining new business in return. The industry must ensure the jobs are done in a timely and efficient manner to match customer expectations, experience, and safety. This is the way to have and keep loyal customers and increase profitability.
Recommendation
Aviation should:
- Invent apps to make the business flow easier eg. Books, promotions, discount, delayed flights, cancelled flights etc.
- Carry out more frequent customer service surveys or look into the customer’s suggestions to fulfill their needs and wants better.
- Always ensure all staff go through training and mentoring to ensure they are consistently keeping up to date with the knowledge of the goods and services they company offered to the public.
References
- https://www.encyclopedia.com
- www.avjobs.com/history/index.asp
- https://www.atag.org/our-activities/social
- https://www.history.com/this-day-in-history
- https://jainstitute.com/
- https://aviationbenefits.org/environment
- https:// www.youtube.com
- https:// www.scribd.com/document
- https://www.bbc.com/news/science-enviorment
- https://www.quizlet.com
- https://www.ncpedia.org/aviation
- https://npr.org/sections/parallels
- https://medium.com/@Robosoft/
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