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A conflict of interest may happen when an organization or an individual becomes bias because of a clash between personal interests and professional responsibilities. This conflict may happen when a company or person have an interest such as money, knowledge, relationships, personal interest that may affect their actions and decision-making. (Segal, 2020)
I would like to use our current company that provides calibration services in the local UAE market as an example to this written assignment. The main conflict of interest in a calibration laboratory is maintaining a proper calibration of all device submitted, while driving the business growth by completing more volume with consideration to control operational cost.
Calibration laboratory have an international standard to follow such as ISO/IEC 17025 requirements. But even the with the presence of the international standards, local government body is responsible in enforcing the requirements for accreditation.
With a great effort from United Arab Emirates standardization body called “Emirates Authority for Standardization and Metrology” and s support from Dubai Municipality local government create an accreditation body called EIAC (Emirates International Accreditation Center) all business permit that is related to measuring, testing, and calibration laboratories are required to go for accreditation. (EIAC, 2020)
As per the ISO/IEC 17025 standards it is clearly mentioned that the calibration laboratory personnel must be in-charge for technical calibration and should not be in direct contact to end-users to avoid bias in the result of testing and calibration. But due to tough market competition, most of the calibration laboratories are focusing on saving cost by controlling their operational cost to keep their price as low as possible.
The standards are well designed to give importance to perform actual testing and calibration without pressure to timeline, meeting quotas, or pressure from customers. But due to the cost savings focus of most of the calibration laboratories, the sales/commercial work is being combined to the same person who is handling the actual calibration work.
If the calibration service price can be regulated by the local government authorities, a non-sense low pricing competition can be avoided. And the quality and credibility of all calibration laboratory will increase and will keep the morale high.
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