Planning might seem like an easy task for normal employees, however, the decision-making process is single-handedly the first ground-breaking kickoff for a company to work because, without planning, the managers wouldn’t be able to assign and control the employees to their best potential. As Mr. Dawn manages the sports club, planning is very critical, the firm’s long-term objective is to make sure that as a manager, he is capable of increasing or stabilizing the number of clients because, within 3 years, there’s a possibility of the gym being closed down. Its long-term objective is to make sure that IYSC can control its revenue by trying to spend a vast amount of money through advertisement or upgrading gym equipment to its latest model. If Mr. Dawn, can withstand this for the next upcoming 3 years then it is considered a success for the firm. The importance of making plans ahead is to prevent making rational decisions which is an error made by the decision-maker due to less research, and not listening to other people’s opinions. It is also known that the type of intuition that Mr. Dawn makes is through experience-based decisions because he has at least 10 years of experience working as a sports club manager.
Organizing refers to building up an organizational structure and dispensing human resources (HR) to guarantee the achievement of objectives. In this case, Mr. Dawn has to assign different employees to do work of their specialty and he has to make sure that each person has been assigned clearly because what’s most important is how well the employee understands your guidelines not how well the manager explains. For example, there have to be 4 cleaners ready to clean up toilets every hour, and a minimum of 3 lifeguards have to be on standby at the swimming pool, especially in the kids’ section. Aside from assigning, organizing includes managing human resources such as recruiting new employees through passive candidates like talented workers who already have a job and one of the best methods that Mr. Dawn prefers is through recommendation by the employees themselves.
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Leading focuses more on the action taken by the manager itself for example how to handle employees who appear to be unmotivated, the solution that Mr. Dawn uses is quite simple, he said, ‘Whenever you see no happiness within your employees, how do you expect to have your clients be joyful, first you are going to ask that specific person into the room and start asking about his well-being, what is bothering them and in some cases, let them have some time off, I’ve done this several times and it works because not only the employee feels happier after letting off their feelings and has been given some time off, you make them feel like as a manager you care about them’. Communication is the key. To work with people to accomplish a goal requires a manager to gather up all employees, explain to them clearly the objectives, and how it should be done, and set a goal and try to achieve it within a period. This includes motivating employees, building trust, and working as a team. Motivators can come in many different ways, by using equity theory, it is all about fairness, and employees won’t be happy to find out the fact that some employees earn more than they do despite working longer. With this, Mr. Dawn has made it clear to all the staff that, it is forbidden to talk about someone’s salary to avoid conflicts between each other.
Controlling is all about how to manage activities within the sports club for example, the usage of table tennis and badminton courts has a time limit, depending on how long the clients have booked the court. Controlling finance is also one of the most important tasks. Misplacing it or allowing several people to have access to it can cause a huge mess. Mr. Dawn has had several problems regarding the loss of the firm’s money. The lesson has been learned, so Mr. Dawn has assigned one receptionist to hold all that money and by the evening, he wants her to add up all the revenues.
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