Impact of Retention Strategies on Spotless Group Performance

· Background and Problem

This research is about the company called Spotless Group. The organisation is an Australian listed company that works all over Australia and New Zealand and it provides integrated facility services in all different kind of businesses in the market such as Security, Health Care, Education and other government-related sectors (Spotless, 2019). It is a large-scale organisation and employees around 42,000 employees all over Australia and New Zealand. This company was chosen because the author of the research is currently employed by the Spotless Group, and is working as a Project Operations Support Officer for the Department of Education contract. This means that the author is responsible for the communication between the public schools and the government maintenance-wise.

The problem that has been detected in the company entails the employee retention, or perhaps the lack of it. In this case the author is only looking at the own team, or the office where he is employed at. It is difficult to say how the employee retention is demonstrated in the broader sense of the company. The reason why the employee retention was chosen as the problem for this research is that the number of employees leaving the company is quite high, there is mismanagement, miscommunication, and no reward system or something related to motivating and treating the employees of the company.

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· Ideas and Concepts

First of all, it is important to decide what kind of research is executed. There are two types of research, basic and applied research. Basic research can be described as a more general research to expand the field of knowledge in the existing database. On the other hand, applied research is a research that entails a particular problem or question that needs to be addressed. In this case, the author is choosing for an applied research. This is because the problem in the company has been addressed already, and therefore it is important to find a solution for the decreasing employee retention numbers.

There are a lot of different theories and strategies written already about employee retention. These show the importance of employee retention, and the influence it can have on a company. According to Philips and O’ Connell (2003), managing retention and keeping the turnover rate below the objective is one of the most difficult issues in today’s business world.

· Hypothesis

In this research, the importance of employee retention is to be studied. The author will firstly investigate the different theories and strategies written in the existing database, to be able to understand what employee retention is about and how to achieve a good balance in employee retention.

Next to this, different big companies will be compared to see how their employee retention procedures are influencing the turnover rate and thus, the employees working for the company. Lastly, theories and strategies will be reflected on the chosen organisation to see where they are performing well, and where they are lacking.

· Practicality of the Research

In this research the author believes that the research is very well possible to execute, to define the problem, and also to find solutions for the problem. When looking at different types of research, this research is classified as a causal research. This is defined as a research where cause and effect are examined and to see how this influences the variables. When translating this into the research, it can be said that the author is going to investigate what the procedure of employee retention in the company is showing in connection to the actual employee retention numbers.

· Value of the Research

The author believes that this research can assist the management of the Spotless Group to increase the employee retention. Moreover, the Human Resource department is going to be assisted by this research, due to an improved employee retention procedure. Furthermore, this research can be valuable to the employees of the Spotless Group, because due to changes in employee retention procedures it can improve the work situation for employees. Lastly, the findings of this research can illuminate the stakeholders of the Spotless Group about the influence of employee retention on any organisation.

· Strategy in combination with the Research

There are a lot of different strategies available about employee retention. In this particular research in connection to the company, the author is choosing for a combination of quantitative and qualitative research strategies. This means that the research will conduct surveys, interviews in order to gather data but also general research based on the literature review and linked to the industry where the company is working in.

· Global vs. Local Research

When looking at this particular topic, the research will be mainly local. However, when looking at the investigation part of the research, e.g. the literature review, this can be global as well. The actual research itself will be local, since the Spotless Group is only working in Australia and New Zealand, and the author is looking at the teams and department that he is working for and the office where he is employed at. Solutions will be based on the office where the author is working, this could be projected to the Spotless Group on a national level, but at this stage of the research the author is focusing on the local branch.

· Innovation Research vs. Evolution Research

Understanding these types of researches it can be explained in a quite easy way. The word Innovation says it already; it is about new strategies and thinking about going forward, creating new theories. In this research, the author is going to focus on Innovation research, because with the current technology and the knowledge of the company, the author believes that new policies and procedures can be created for the Spotless Group regarding employee retention.

· Is the research worth investing?

According to the author the research is worth investing because employee retention is a big challenge these days in any organisation. When creating the right policies and procedures in regards to employee retention, it could decrease the employee turnover, increase the motivation and morale in a company, and decrease costs as well. These costs can be seen as the costs when a person resigns, the time and money it costs to find hire and train a new person, and with a proper employee retention policy it could even be possible to find new staff within a team.

· Benefits of the Research

The benefits of the research are the possible outcome of the research. It can have a positive effect on the job satisfaction with current employees. Moreover, it can strengthen the relationship between management and other employees. This will eventually increase the organisational performance and also the communication in the organisation. Furthermore, the outcome of the research can benefit the management of the Spotless Group for future decisions in connection to employee retention and training and development. Lastly, the outcome of the research can be positive financially to a company. It can increase the efficiency in a team, morale and motivation, but also it can decrease the turnover rate and costs of hiring and training new staff.

References:-

1. (2019). Retrieved 18 August 2019, from https://www.spotless.com/clients/
2. Phillips, J., & Connell, A. (2003). Managing employee retention (1st ed., p. 11). Abingdon, Oxon: Elsevier.