Background information
William Edwards Deming was an American and an international consultant. His ideas helped revolutionize the Industries of Japan after World War II, giving a boost to the countries’ economy. To honor his name, both Japan and America have an annual Deming prize for production, quality and dependency.
Intended Audience
The Book Out Of Crisis by Edward Deming is a treasure store for anyone looking to venture to the unknown dimensions of ethical and moral work, as managers and employees. Students and research enthusiasts who just want to take in new information and a different perspective of looking critically into procedures of effective management of a business.
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Plot summary
There is a decline in industries, and a logical solute must be found to mitigate this. The idea behind the book is to help the reader understand the necessary requirement to be effective manger within the company and individually. Attitude of the managerial department and employee is categorized as a key component for bonding between the companies fraternity (Deming, 2000).
The author includes the 14 points of effective management without which a company my crumble if not implemented. The points are not limited to multinational companies only, they favor small enterprise companies as well.
The points include
- Consistency
- Supply chain
- Employee training
- Work environment equality.
Theme
In the book Out of crisis by Edward Deming, the theme of developing a good attitude comes to mind. Not only is developing the character a critical issue. But it is the main point in building a cohesive working environment for better productivity. Deming take the reader to a world of new character development opening up an avenue for critical thinking for managers and employees alike.
a) Attitude Toward Quality
Quality comes when those in power improve the organization's infrastructure. This included improving their machines and types of equipment (Deming, 1982). With the advancement of technology, in the world, the national leader's mentality should be to improve the technology. Automation daily lives have already arrived. Money is being moved swiftly and efficiently through technology. The advent of mobile money transfer is one wonder of technology. Managers should that their customers and consumers always get the best. Delays or server hangs provide a bad reputation for the company.
b) Attitude Towards Equality
Chapter two takes the reader to the world of equality, managers, and workers ought to have a system to share out their problems. This provides for worker employers communication reducing the barrier of interaction. This can be achieved through outdoor activities where the management and the employs get to meet and interact. Well-integrated teams are built like this. It will also ensure loyalty
c) Attitude Towards Security
Companies are built on the backbone of people's trust. Organization management should ensure that customer data and information is protected. In the banking industry, this is important as money is a key element in the daily functioning of the economy. As such protecting people's investment should be a priority. Face book data breach caused the brand financial loses. Implementation of security measures is key to happy clients (Deming, 1982).
Impact of the theme
Attitude is a moral compass that guides a human being toward attaining the best for himself and his neighborour fr the benefit of the society. The backbone of managing should not be left for managers and departmental heads alone. Deming bring this to reality by emphasizing no positive character development. He states in the preface that transformation requires t be up be implemented from ground-up. Meaning transformation should start from within the individuals working in a company to promote mutual coexistence.
Reference
- Deming, W, E. (1982). Out of the crisis. Massachusetts Institute of technology.
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