The challenges for managers in community services in Australia
One of the major challenges in community services in Australia faced by managers is financial management or funding. All managers who take part in discussions about finances establish funding from different sources to ensure an affordable future in the organization ( McCarthy et al., 2013). This is because of the government's ongoing change in funding arrangements based on their policy and priorities in order to a manager are frustrated, they need to spend time inconstantly and research funding agencies, they have to write a report, and they have to know about agencies' update information in order to get reach to new information (McCarthy et al., 2013). For example, Albany Halfway House provides for Elderly people about people have Mental Health in order to get funding and run programs in the future, As a manager who has to link to another support such as the Department of Health, this will help and support the fund when these agencies need ( Western Australia Association for Mental Health, n.d). Therefore, a manager is challenged with funding resources in the organization, so agency funding is one of the resources that help for organization keep ongoing.
Another major challenge faced by community services is demanding the role of manager which means changing management. The issue is demanding of manager time. In this situation, managers who demand to maintain current emerging issues with speed constantly (McCarthy, 2013), for example, funding area is the one issue, this is because managers do not direct customer delivery, and spend a lack of time in this situation such as Albany halfway Houses which do not have enough staff in order to give services for client's ( Western Australian Association for Mental Health, n.d). In reality, a manager has to be involved in direct service delivery, This is because the expectation from clients and staff is that managers who the ones involved in this position and do not get rid of realities from daily service delivery. Thus. managers need to be involved and funding agencies require managers to be competitive and take responsibility in various ways in order for to customers have service delivery daily.
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Human resources management is one challenge for managers in community services such as staff and people who volunteer, they are essential resources in the organization. Managers have to select, recruit, and train staff and volunteer people, realize the size of the organization, and know about a little bit of these (McCarthy et al., 2013). Therefore, it is an issue about human resources and affects to organization's human resources. In addition, the role of volunteers in community services is different from that of volunteers outside of services such as private and public sectors. Besides that, volunteering is one of the most important resources in order to function in some organizations, but some volunteers keep constant to continue to take part in activities in community services in order to get outcomes and experiences from the community ( McCarthy et al., 2013). Therefore, human resources are one of the challenges managers face in managing their staff and volunteers in order to be successful, managers have to train them well to achieve an outcome in community service.
The challenge leaders face in community services
There are many key challenges for leaders in community services about alcohol and drugs in Australia which leaders have to face with Alcohol and drug patient treatment. In reality, many people misuse alcohol and drug and abuse, and the reason they are addicted to alcohol and drug because they drink with family, friends, colleagues in order to solve the problems in organization (David, 2019), As a leader who have to control a group of worker to direct what to do to support people meet alcohol and drug, The challenges keys for a leaders who have to create a suitable planning for a long-term or short- term treatment and give worker instruction to address alcohol and drug people ( Australian Institute of Health and Welfare, 2017). This is because, as a leader have to understand their worker to ensure the workers give information to the clients accurately, In reality, some clients come from different countries and cultures, also clients sometimes have misinformation, and misunderstand what workers want to say about treatment (David, 2019). Therefore, to make sure clients can approach the treatment properly in the future, clients have to understand the concept of treatment and follow of workers said, and in order to get better health and reduce the number of drugs and alcohol in Australia.
The key challenge for a leader in community service regarding Alcohol and Drugs is about the impatient of client for the treatment ( David, 2019). This is because, the clients who do not follow the instructions of the leader tell them, so it is difficult for the leader to get well with the treatment for a leader to set up. It affects to future, in this situation, if the clients continue to not listen to a leader ( David, 2019). As a consequence, the number of people who have Alcohol and Drugs will increase in the future.
Another challenge for leaders in community services regarding Alcohol and drugs is financial, the funding the government support for Alcohol and Drug people is not affordable (David, 2019). According to the Australian Institute of Health and Welfare (2017), the number of people with Alcohol and drugs is higher than in other years with 652 clients 100,000 compared with the year before 568 clients over 100,000, to solve this problem, leader who has to find the ways to support funding to do the treatment, as a leader who has to research and write a report and sending to different agencies to request the funding from them in order to can affordable fund in the future for those people ( David, 2019). Thus, to get treatment properly for clients and get funding for the future, as a leader I have to support and find different agencies funding to make sure the client's treatment is affordable and effort in the future.
Conclusion
In conclusion, the essays above about leadership and management, there were three different styles of leadership and management, the differences between a leader and a manager, and the key challenges for a leader and a manager in community services with various sectors such as Alcohol and Drug, Mental Health and Dimension for Elderly people. To sum up, three different styles of leadership are Democratic which allows employees to contribute, participate, and have fair involvement in an activity, Autocratic which makes a decision and limits employees to taking part in an activity, and Laissez-faire which styles allows employees can do work at any time for their freedom as long finish by the ways they would like to do. In addition, there the differences between a manager and a leader, A manager follow their plan, control the employees, and ask question about “ how” and “when”. However, as a leadership who direct their employees, it means they understand employees and they put the work for suit with the employees and ask questions “ What” and” When”. Moreover, the key challenges for managers were funding, lack of human resources, and demand of roles such as spending less time on daily service delivery, On the other hand, as a leader who faced challenges with the organization people who have Drug and Alcohol such as funding, impatient of clients and treatment. Therefore, a manager and a leader working in that sector, have to follow and link to another agency to be able to support funding for the services affordable for them in the future, so that the number of clients will follow the treatment and reduce the number of clients in society in Australia.
References
- Hudson, M. (2009). Managing without profit: leadership, management, and governance of third sector organization (chapter 14). UNS Press: Sydney, Australia.
- Robbins, S., Stephen P.; Coulter, Mary A.; De Cenzo, David A. (2019). Management (4th edition). Port Melbourne: Pearson Education Australia.
- Lunenburg, F. C. (2007). Leadership versus Management: A Key Distinction- in theory and practice. In F. L. Debowski (Ed.), Educational administration: The roles of leadership and management (pp. 142-166). Houston, TX: the NCPEA Press/ Rice University.
- Lunenburg, F. C. (2011). Leadership versus Management: A Key Distinction- At Least in Theory. International Journal of Management, Business, and Administration, 14(1), 1-4.
- Mental Health Commission, (n.d). Community support services. Retrieved from: https://www.mhc.wa.gov.au/getting-help/community-support-services/
- David, S. (2019). Leadership in Drug and Alcohol Abuse Prevention Insights from Long-term Advocates. Uk: New York, pp.11.
- Australian Institute of Health and Welfare, (2017). Alcohol and other Drug use in regional and remote Australia: consumption, harm, and access to treatment 2016-2017. Retrieved from: https://www.aihw.gov.au/getmedia/78ea0b3d-4478-4a1f-a02a-3e3b5175e5d8/aihw-hse-212.pdf.aspx
- McCarthy, G. & Milner, J. (2013).Managerial coaching: challenges, opportunities and
- training. Journal of Management Development, 32(7), 768-779.
- Western Australian Association for Mental Health, (n.d). Albany Halfway Houses. Retrieved from:https://waamh.org.au/organization/Details/Albany-Halfway-House/3?selectedTaxonomyId=&location=&page=
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