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My recent roles within the Production Team, Dairy Division have five defined strategic objectives which I understand and apply daily. These include Machine operation, making cartons, picking & packing, quality check (bottle, sticker, batch code & best before date), and cleaning of production machines & equipment to support a focused quality requirement and production target within the sections; such as milk, butter, cheese, cream milk section. I also have a previous working experience as a Team Leader overseeing a warehouse/logistics team of up to 11 staff in Fountium Technologies in Chicago, U.S where I supervise the movement of inventory items in-out of the warehouse, placed orders, drove forklifts to load & offload inventory items and stock taking. In my previous and recent job roles, I have led by example to encourage the team to engage in self-leadership skills such as self-observation, evaluation & problem-solving, and role-playing exercises. I also facilitate training and coaching to develop team members’ consciousness of work health and safety regulation requirements.
I have a strong record of involvement in strategic planning, I have suggested new ways of doing things in order to improve the logistics process. Whilst employed with Fountium Technologies, I was invited to lead the warehouse team to undertake strategic thinking that would lead to a reduction in stock-taking error, turn-around times between loading & off-loading delivery vans, and final delivery of stock to customers. I conducted research on statistical data quality, task analysis, and workload management. Working in collaboration with the team, we decided that the logistics team should be divided into three phases. This would enhance the processing of discharge and provide a smoother, timelier, error-free, and more cost-effective delivery method. This system enabled the staff to plan their workload more effectively and allowed them to complete all their allocated work accurately and within desired timeframes. Furthermore, the value of changing the system further provides the opportunity to help improve our error rate, turn-around times, and KPIs.
I undertake routine problem-solving and troubleshooting activities daily. I possess a keen eye for detail, an understanding of how processes work, and how to quickly and efficiently resolve problems through process analysis and systematic thinking. Whilst performing the team leader role, I outlined the necessary training requirements and developed a training plan to facilitate improvement on weakness areas as identified in the inventory management and delivery process. I redesigned customer delivery invoices to accommodate feedback on service delivery to customers and ensured a signed copy is returned to the office. Also, monitor and enforce compliance with company standard operating procedures through truck tracking devices to help improve driver safety, customer service, fuel and improve business margins. Importantly, a stronger relationship was formed among team members and trust was established; and from that point forward, stocks are delivered on record, stock management was greatly improved.
I encourage a high level of performance from team members and myself, and I work in a collaborative and participative manner in order to achieve goals. I work with my peers to identify and agree on work plans and individual performance criteria. I attend regular meetings with team members to discuss the individual progress of specific tasks, identify and jointly resolve issues as they arise, and continually provide constructive feedback on performance. These meetings provide the opportunity to review the team’s developmental goals and assist with individual goals where required. I provide feedback, motivation, coaching, recognition, and praise. Regarding coaching, it is a technique I use regularly to assist team members to develop their analytical and problem-solving skills. Essentially, I assist them to work through the problem until an appropriate solution is apparent to them. I respect, inspire and support and motivate team members through high-level communication and interpersonal skills. As a result, I have received several awards in recognition of outstanding service. Two of the most recent awards gained at Fountium Technologies Limited: the Professional Excellence Team Management Award in recognition of excellence in target delivery and commitment to values; and the Award in recognition of extraordinary service to my fellow team members and customers.
My skill in team development, leadership, and safety have been honed through my academic background in statistics, Lean Leaders Training and Forklift experience, and First Aid Training to save lives and reduce pain or injury on a casualty until he/she gets treatment from a qualified medical doctor, health professional or taking to a hospital. Good understanding and enforcement of 5S that emphasizes the use of a specific mindset and tools to create efficiency and profit by removing waste.
Thank you for your consideration, and I look forward to speaking with you soon.
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