Hotel and the guest experience is a broad topic in the hospitality industry, which related to all progress during the hotel. This essay aims to figure out the concept of professionalism within the hospitality industry. Moreover, the trend of customer behavior is changing and developing. It is essential to follow the trend and forecast the direction. This work explains the...
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As a globetrotter, I have visited many destinations around the globe, and Japan remains one of my favourite destinations. For my last trip, I used a clever app, Hipmunk, to help me discover new neighbourhoods to explore in Japan, seeing that I had previously visited Japan numerous times. This brought me to the district of Shinsaibashi and the newly-opened Hotel...
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The basic definition of a hotel is a business organization that provides a safe and comfortable space for users to have a short rest and sleep. Some define hospitality as “the business of helping people to feel welcome and relaxed and to enjoy themselves” (Discover Hospitality, 2015). Whereas, tourism, on the other hand, can be implied as the international tourism...
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It is observed that the HRM has a vital aspect of providing high quality service in the service sector. Employed staff will be responsible in providing excellent service so that the customer satisfaction is achieved by the hotels. In most service industries, it is HR that creates the goodwill, brand image, and popularity of the organization. When we glance in...
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The Burj Al Arab hotel which is constructed in the form of a sail is much more than beautiful architecture. It is a symbol of modern Dubai and its integral part. All the visitors from the city and even the inhabitants are extremely pleased with the building of the hotel. The Burj Al Arab attracts tourists from all over the...
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Due to computerization and comprehensive advancement in the applied science, there has been extensive change in the working and operations of markets and various business sectors. Alike other industries, catering industry has been witnessing new trends and concerns which are majorly constructive to the industry, however, can have some negative impacts too. This purpose of this essay is to shed...
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Hospitality is a business activity which provides various services to guests in hotels, bars, restaurants as a source of recreation purpose and meeting each and every needs and demands whenever asked (Merriam-webster.com, 2019). Hospitality industry basically puts emphasis on the satisfaction of the customers and providing the best experiences available. This industry is unique in its nature and provides facilities...
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Nikko Hotels is part of an international chain of hotels, which operate in Europe, Asia, South Pacific, and North America. The parent company that owns Nikko Hotels is Okura Hotels. Nikko Hotel officially started the operations in 1972, which was at that time the global brand hotel of the airlines known as Japan Airlines with the very first inception property...
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CRM is customer relationship management. It will be used in all industries and companies that are related to customer and database. It is a combination of applications, a database and a set of processes that can inherit all interactions that managing customers. Basically, CRM manages all interactions with customers within four phases of the customer lifecycle, they are marketing, customer...
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Case I This summary reflects the case study on Hotel New World Tragedy. This incident of collapse of the Hotel took place in the mid-month of March i.e. 15th March 1986 resulting in causalities of 33 deaths and 17 rescued during the rescue period. There were several assumptions made on the collapse such as internal blast, non-standard concrete mixtures, and...
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The hotel or lodging industry is filled with a wide variety of options and accommodations for its customers to choose from. Any budget and any traveler can be accommodated, from 5-star hotels to no star motels. With so many hotel options, customers and a steady revenue stream, I am wondering if the hotel industry is taking all of the necessary...
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With the development of technology, more and more hotels are beginning to change their business management mode. For example, many hotels have saved their housekeeping supervisor and other positions through intelligent clients which in order to save the management cost of the hotel. This is a labor dependent industry that heavily relies on skilled labor force and a flexible workforce...
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Over the past few decades, the hospitality industry has changed beyond recognition. Today hotels can satisfy any even the most demanding needs of their customers and in turn, clients have come to expect a very high standard of service from hotel companies. In this regard, hotel employees must focus on solving new problems and take differing approaches to the development...
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Innovation within the hotel industry is essential as it has the capability to renovate the hospitality industry positively. During the past years, inventions within the hospitality industry have advanced at a quick moving pace (Bowie et al., 2016). Besides, hospitality related service providers are attempting their best for keeping up with the rapid changes and hence new technological innovations have...
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The hospitality industry, as a year-round industry, is vulnerable to both internal and external emergencies. Crisis has become an important part of the hospitality industry and often directly affects hospitality organizations and their stability (Henderson, 2002). Henderson and Ng (2004) argue that internal and external hazards that can directly affect an organization can easily affect tourism and hospitality activities. Given...
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Introduction: Through this reflective Journal, I would be illustrating how the current covid-19 pandemic has dramatically impacted the hospitality industry and how industries had implemented strategies to recover or survive from the covid19 pandemic, I would also be talking about how covid-19 has impacted me personally, how I have coped with the current situation and how I prepared myself for...
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Introduction The Savoy, located in London's Strand district, holds a prominent place in the history of cultural institutions. From its inception in 1889, it quickly became a symbol of elegance, innovation, and artistic expression. This essay explores the significance of The Savoy as a critical institution in the world of art, literature, and entertainment. With its unique blend of luxury,...
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Introduction People always consider pets from the staid side as they can give true positive emotions and allow them to forget or switch from stress and related issues. However, using cats or dogs as a beneficial element in services bears numerous questions as huge people flow in the cafe or hotel transforms a moment of kindness and emotional contact from...
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