Twitter, a microblogging service that allows subscribers to send “tweets” of 140 characters or less to their followers is a giant technology company that started in 2007 by founder Evan Williams. Twitter can be accessed through its website, SMS, or mobile device and has multiple features such as pinning tweets, advanced search, tags, and alerts, that made Twitter a widely regarded company to have social and political influence as it enables its users to access and spread news faster than...
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A business must choose an efficient strategy in order to thrive in the present and in the future and it is “important to explore several strategic options, investigating each one carefully before making strategic choices” (Mahdi et al., 2015,) Looking at two organizations, Southwest Airlines and Delta Airlines are analyzed by looking at the external environment in which influences the company. The airline industry is a hyper-competitive industry and not all airlines are having fruitful finical performances due to some...
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Abstract The prodigiously generated data by users on social networking and microblogging sites such as Facebook and Twitter is colossal. These user-contributed data are basically short messages that tend to reflect a variety of events in real time, making Twitter particularly well-suited as a source of real-time event content. Utilizing this feature of Twitter, we present Twitter-Detector, a system that performs event detection over the Twitter stream. The system monitors and identifies emerging events (i.e. ‘topics’) on Twitter in real-time...
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Introduction Walmart started as a small-scale company with a solo discount store that had the simple idea of selling more products at less prices. Ultimately, it grew into one of the top retailers in over a half-century in the world. In other words, it has around 11,200 stores with approximately 265 million customers under 55 posters in 27 nations and has an electronic Commerce website in 10 countries. Moreover, according to 2018 fiscal year survey, Walmart hires over 2 million...
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In 2018, Southwest returned more than $2.3 billion to shareholders through the repurchase of $2.0 billion in common stock and the payment of $332 million in dividends. From its first flights on June 18, 1971, Southwest Airlines launched an era of unprecedented affordability in air travel described by the U.S. Department of Transportation as 'The Southwest Effect,' a lowering of fares and increase in passenger traffic wherever the carrier serves. With 46 consecutive years of profitability, Southwest is one of...
7 Pages
3159 Words
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External Environment Southwest Airlines is one of the leading low-cost airlines in the United States. Southwest Airlines praises itself as being an airline that is dedicated to providing the best customer service, that is delivered with kindness, and friendliness, and displays their company pride to each of their customers (southwest.com). This case study analysis will take a look into the external and internal environment of Southwest Airlines, along with the various factors that they face in their business on a...
2 Pages
877 Words
Introduction In this report, I will be writing a report based on two different large businesses, Amazon, and Tesco. The purpose of this report is to examine the customer service approaches and processes in Amazon and Tesco, who are two contrasting businesses, and show how both of these businesses meet their customer expectation levels. I will also be examining the ways that customer service in both businesses can meet the and satisfaction of customers and adhere to relevant current legislation...
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Enron was one of the biggest companies in the United States, but it fell apart almost immediately due to one of the most notorious business failures in history. The former CEO of Enron, Jeffrey Skilling, described Enron as pursuing an “asset-light” business strategy according to “Making Sense of the Enron Nonsense.” Within this strategy, Enron’s main focus was to make profits off their employees’ ability to comprehend and anticipate what organizations that produced and used electricity and natural gases may...
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Introduction to the Company Walmart Incorporated (hereinafter “Walmart”, “Company”) founded in 1962 and incorporated 1969., is an American multinational retail corporation. It operates a vast, extensive and formidable chain of discount stores and hypermarkets, and is currently of the largest retailers on the planet. To be more specific, Walmart holds first place as the biggest company in the world by revenue and the number of employees, as well. Walmart’s headquarters is in Bentonville, Arkansans, and despite its initial efforts to...
5 Pages
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Enron Corporation, founded in 1985, was an American energy company based in Houston, Texas. Enron was the result of the merger between Houston Natural Gas Co. and InterNorth Inc. Enron was commended for its innovative business model and was awarded by Fortune magazine as “America’s Most Innovative Company” for 6 consecutive years. Enron was amongst the world’s leading natural gas, electricity, communications, pulp and paper companies before it bankrupted in December 2, 2001. Its annual revenues rose from $9 billion...
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Enron, at its zenith, was the largest energy trading company worldwide and the seventh largest corporation in the United States of America. Kenneth Lay founded the company during the 1980’s in Houston, Texas, and he, alongside Jeffrey Skilling, are recognized as the figures behind the company’s growth and success. From 1996 to 2000, company sales increased nearly eight-fold from $13.3 billion to a whopping $100.8 billion. In August 2000, Enron shares reached its peak with a value of $90.56, and...
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The impact of the Twitter ban on the Nigerian economy is examined in this article. The Nigerian government's move to ban Twitter could have serious economic consequences. The reason for the restriction appears to be the social media companies' decision to delete a tweet by President Muhammadu Buhari that was labeled as 'abusive behavior' by Twitter just a few days ago. Twitter is one of Nigeria's most widely used social networking platforms. Later, it was discovered that the Twitter ban...
4 Pages
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Twelve tree company is based in Canada and they are into importing teas from China. In recent years the sales of the company increased due to alternative health treatments the customers get out of their products. The company wants to improve its product services even further, so they found independent suppliers in China from Guizhou, Yunnan, Tibet, and Sichuan. But the main concern for Twelve Tree is that they don’t speak Mandarin. So, Twelve trees after a negotiation process agreed...
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When a corporation gives assistance and advice to people who purchase or use products or services from the corporate it's called customer service. But customer service is when the customer's complete experience from once they enter the business or maybe once they visit the website to the after-sale service. top quality customer service means keeping customers happy and providing services that they didn't even know that they'd have preferred. Customer service involves intensifying customer has to satisfy or fulfill them....
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Introduction: Selling goods or services to customers through several channels and to earn a profit is a complex concept of knowledge and skills. Walmart stands first in the world as a retailer serving more than 324 million customers with 20,000 stores in 28 countries. Whether it is in-store purchases or social mentions or any other online activity, Walmart has always been one of the best retailers in the world. Walmart ensures its best service to the customers by keeping customer...
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1. Introduction Due to the fluctuating demand and uncertainty in oil prices, the profitability of the airline industry was far outpaced by other industries such as banks and healthcare (Inkpen, 2013). Southwest Airlines Co., the largest low-cost carrier in the world, has developed a new business model with a low-cost strategy which helps the company to achieve 46 consecutive years of profitability in the tough industry environment (Southwest Airlines Co., 2019). Although the low-cost strategy plays an essential role in...
3 Pages
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The Pacific Gas and Electric Company is an American Investor-Owned Utility institution whose headquarters are located in San Francisco, California. It is California’s largest gas and electric utility company, running almost half of California’s utilities statewide. Even with California’s high fire risk status, PE&G and their neglect and improper upkeep of their equipment contributed to the increasing threats threat through California in the past few years. In November 2018, a historical wildfire destroyed the city of Paradise, California, in the...
5 Pages
2134 Words
Have you ever had one of those days of existential crisis where you just want to free yourself from corporate bondage and build a business of your own? There comes a point where you just wish to give up your job and do something that makes you happy? Or as a new graduate you are clueless and have no idea where to go? The answers for all these questions lie in one word – startup. A startup or start up...
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Did, you know that the biggest and most important rainforest worldwide is being cut down? The Amazon Rainforest is being cut down and could put the world in jeopardy. We need to stop this problem before it’s too late. As the Amazon is getting cut down more and more, unique plants and animals are becoming endangered. Also, humans depend on the rainforest for ⅓ of the world’s oxygen. Important unique plants that are only found in the Amazon Rainforest are...
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Amazon is a company known for its online services to purchase items and get them delivered to your house, being very convenient and appealing to a wide range of customers. However, they also provide other services, such as cloud computing services, streaming videos, audiobooks, software games, and produce consumer products (such as Alexa), and more (Amazon, 2018). Because of this, they have managed to become the 3rd most valuable brand in the world in 2018 with a worth of $101bn...
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Facebook is a social networking site based in California, formerly names as FaceMash, used for you to easily connect and communicate with people online. It was launched on February 4, 2004, by its creator, Mark Zuckerberg. Its purpose was to help people become more aware of what was happening in the world. Mark Zuckerberg wanted to help people understand the world better. He wanted to create an environment where people could freely share and express any information they wanted. Making...
3 Pages
1383 Words
With the advancement of the Internet and social media with the ability to be able to communicate with everyone worldwide, information and ideas are abundant sometimes not shared with the right people or get into the hands of the right people. There is a misconception that crowdfunding, and crowdsourcing are the same thing, in essence they may be, but the main thing that separates the two is one is based off of money that you may or may not get...
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In today’s era, an individual can stay 3 hours without water or food. But the Internet? Can you stay without the Internet even for 30 minutes? No! Even though the Internet is a young technology, it has become a necessity these days. Every working individual today needs the Internet to get their work done. The Internet lets you transfer any kind of information around the globe in no time. But how the Internet really works? In this essay I'm going...
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Your hotel is not the first lodging house to find themselves at the center of a public relations disaster. As you know, news goes viral faster than the speed of light and in order to bounce back your public relations team must have a solid crisis management plan. This plan requires more than an apologetic press release or a CEO’s dishonest circuit of appearances on primetime television. Crisis Management must respond to disasters promptly and decisively, using an array of...
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Abstract Today’s rapidly changing world is able to totally restructure the workforce, and employers face severe challenges in workforce management. Diversity management has been a key issue among employers in reaching sustainable growth, employee satisfaction, and retention, talent acquisition. The importance of diversity management can be linked to long-term organizational strategies that will enhance positive corporate reputation and development. However, the term ‘diversity’ can be conceptualized differently and top executives today understand that an organization has to adapt. The current...
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Abstract Contextual investigation on improving quality administration of TATA organization's new item advancement venture incorporates the examination of the present circumstance inside the quality administration of TATA organization's new item advancement venture (current circumstance and recognize existing issues), improvement study (investigation the reason for existing issues and plan the improvement plan) and usage. Through checking the execution procedure, we have an assessment investigation for the usage results. The reason for this examination is to improve quality administration of new item...
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History Technology in 2019 has evolved into something we could never have phantom of having a few years ago. People are dependent to technology especially with their mobile phones, people can’t live a day without waking up and going to sleep without checking their phones. Who is responsible for that norm we are living in today? Alexander Graham Bell invented the telephone in 1876 which he created two patents with the help of two financial backers, in 1877 the company...
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AT&T Inc. is the largest supplier of fixed telephony in the United States, and furthermore gives broadband and membership TV administrations. “AT&T is the second largest supplier of mobile telephony service in the United States, with over 92.8 million wireless customers, just behind Verizon Wireless' 93.2 million, and more than 210 million total customers. AT&T has approximately 290,000 employees AT&T has more than 90 million wireless customers. AT&T has more than 16 million high speed internet subscribers. AT&T has more...
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Executive Summary AT&T, Inc. (NYSE: T) has agreed to acquire Time Warner, Inc. (NYSE: TWX) in a deal valued at $85.4 B for a combination of cash and AT&T stock. The blockbuster merger between the two giants was completed on June 15, 2018. As a result, AT&T issued 1,185M shares of common stock and paid $42.5B in cash; net debt from Time Warner, amounting to $180.4B. For each share of Time Warner, a shareholder is entitled to $53.75 of cash...
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Ryanair was founded in 1984 and is a low-cost airline which headquarters are in Swords, Dublin, Ireland. Dublin and London Stansted airports are their primary operational bases. Carrying over 130 million customers each year, they’ve been voted Europe’s Number 1 airline. Ryanair connects 216 destinations in 37 countries, with more than 2,000 daily flights from 85 bases, on a fleet of 430 Boeing 737 aircrafts. As well as this, they have 240 more Boeing 737’s on order. This will allow...
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